Dedicated Customer Service 24/7
Our customer service phone lines are open 24/7 and our representatives can answer any questions you may have, start your case, and direct you to one of our 150 drop-off locations throughout the country. Every case we receive is given a diagnostic report with an estimated turnaround time and price quote.
After receiving the report, you are under no obligation to continue. We have the highest success rates in the industry at over 96% and follow the strictest security protocols. Those attending Creighton University or the University of Nebraska Omaha can take advantage of our 10% discount for students.
Our standard service comes with free diagnostics and we offer an emergency service with an average turnaround of 48 hours. Each case we receive is backed by our “no data, no recovery fee” guarantee, and we promise that if we cannot recover your information, it is unrecoverable by anyone else.
Our level of customer service and secure recovery practices have earned us an A+ rating with the Better Business Bureau.
BBB Accredited Business with an A+ Rating
The BBB issues company reviews to report accreditation levels and ratings. Our latest review details the standards that led to our top rating of A+.
» Verify our current BBB Rating
We are an SSAE 18 Type II Certified company, meaning we follow the strictest security protocols and are regularly audited by a third party to ensure we are meeting industry standards. Secure Data Recovery was also one of the first in the industry to implement a Class 10 ISO 4 Cleanroom to protect your device from further damage. Our other certifications include:
- GSA Approved Contractor
- PCI-DSS Compliance
- TRUSTe Verified
- Apple Mac Certified Technicians
Data Loss Scenarios
Secure Data Recovery engineers have recovered data from all types of data loss situations including environmental damage that may occur due to the Missouri River that borders Omaha. Other data loss situations include:
- Failed RAID rebuild attempt
- Platter Damage
- Accidental File Deletion
- Physical Damage/Accidental dropping
- Failed Read/Write Heads
If you have experienced any of the above, call us at 1-800-388-1266 to start your risk-free case.