Certified Hard Drive Recovery Services in San Antonio

Alec was a lifesaver!

When my external hard drive crashed, I didn't know where to turn. I'm a photographer who had all of my clients' images backed up elsewhere, but being busy, kept putting off backing up our family's files until "tomorrow." Big mistake. After doing some research, I came across Secure Data Recovery, and was lucky enough to get Alec to help me get every last bit of my information on my hard drive back! Alec Sakenes, you not only were so helpful and successful in this process, you were so kind as well. Thank you so very much! I have learned my lesson (not to wait until "tomorrow") and treat my images as I do the images of my clients, but thank goodness for Secure Data Recovery!!

Life Saver!

Secure Data Recovery was able to retrieve all the files on my USB drive in less than a week! Literally saved me months of work!

Outstanding service

Directed specifically to Mitchell Moore,

I really must say, that when we last talked and I said "that it had been a pleasure dealing with you" that it was absolutely heart-felt and something I have rarely ever said in my 65-years. My only other dealings with data recovery was 25-years ago and, while successful, was not only painful, but outrageously expense. Expecting the worst when opening the case online, I was completely taken aback with your telephone response in a matter of minutes.

Our conversation itself was something that all technical support should aspire to: concise and knowledgeable with no hint of arrogance or condescension that one has come to expect from technical support. We just managed to converse on precisely the same level. Personally, I cannot thank you enough. Procedurally, everything proceeded exactly as represented with all of my data completely restored.

As a side note, when I first realized my situation, I had contacted technical support for my eight-year-old device and received zero satisfaction with their responses. It was immediately clear that I wanted nothing further to do with them as a manufacturer, or their recovery services. This then established my mind-set for our business experience.

I do realize that all data loss is entirely preventable and that I alone am to blame for my lack of diligence. Since its return, my data has been restored to a mirrored array of a more competent manufacturer as well as a copy stored off-site.

While I am hopeful that I may never again require your services myself, I have and will recommend you to anyone regardless of the scope of their needs.

Very Impressed

Very professional, efficient and thorough company. We had a 1TB external hard drive with irreplaceable data that had failed. I reached out online to the experts at Secure Data Recovery for help and literally within 1 minute I received a call from one of their account reps named Jeremy Provchy. He guided me toward a workable solution and even made shipping arrangements for our drive to go to one of their clean room facilities. They were able to recover 99.99% of the data from the failed drive and got us back up and running. Thanks for a job well done!

Great Support, Knowledge and Piece of mind

Alec was able to have the date from our drive recovered. He did this very efficiently, answered all our questions and even held off on charging us while we waited for a response from the Drive's manufacturer. While The Drive's manufacturer failed to fulfill our expectations, Alec and his team at S.D.R. exceeded it by far. Thank you!

Saved My Booty!

Thanks to Jeremy and his team, I was able to have my wedding images recovered without a any problem. 100% recovered! When Jeremy wasn't available after hours, his team picked up my project and answered all of my questions and helped me navigate the recovery process. Y'all Rock at Secure Data Recovery!

5 Star Sevice Mitchell Moore

When our 12TB RAID 5 lost two drives simultaneously with our last15 months of prepress files, my first reaction was we need a prayer answered and quick. Well after talking with Mitchell Moore on the phone I felt that Secure Data would give us our best chance at recovering these files. Mitchell’s updates and clear communication was the key to making this process as painless as possible. I could not ask for a more considerable and thoughtful person to deal with during this time. He made every effort to make sure that we understood the process and time frame of this endeavor. Kudos to Mitchell Moore and the team at Secure Data.

Great

Alec was great. Got my Data back and am very happy!!!!!