Data Recovery Services in Tallahassee - RAID, SSD & Hard Drive Recovery

I contacted Secure Data Recovery (SDR) after taking my laptop in to a local shop to be serviced by young college interns. I went in with a simple inability to boot up my device. I left out being told I had "severe platter damage" due to a screeching noise. (No evidence of "noise" or drive issues prior to them getting hold of my system.) Needless to say, they told me that my only hope was to send t... Read Morehe hard drive to North Carolina, and even then, they could only guarantee 30% recovery - if that.

I searched online and saw the reviews for Secure Data Recovery and was relieved that Scott was the technician who would be handling my case - especially after seeing him associated with the great reviews. From the initial call I made, Scott was personable, and he explained the recovery process so very thoroughly, that I felt very confident with moving forward with SDR. He first clarified that "noise" coming form the computer is not always evidence of severe platter damage. I was relieved after being told otherwise my my local tech. He also confirmed what I read in the reviews, that most times 90% of the data could be recovered due to the high level skills of the SDR technicians. I researched the information about the certifications the company had, as well as the clean environment of the lab and sent my drive off that same day. Scott made no false promises, he wasn''''t pushy and was very upfront, but he also assured me he was confident nearly all of my data would be recovered. IT ABSOLUTELY WAS.

I loved the fact that prior to mailing the hard drive back upon completion, Scott emailed me a file which contained a list of recovered versus damaged files. At least 98% of my most important files were recovered.

I want to personally thank Mr. Scott McMacken and the team for all their hard work. I won''''t lie, the process took a long time (but granted, some of the working time took place over the Christmas holiday season, so no complaints there); but it was well worth the wait. No matter who I spoke to, all the agents at SDR took the time to provide updates on my case with thoroughness and compassion and sensitivity, relative to the importance of the data they were handling. I truly hope I NEVER EVER have to use this service again, but if I do, Secure Data Recovery will be my only call.

I have never worked with a company that is as diligent, friendly, and flexible as Secure Data Recovery. Despite many communicative setbacks from me, Kyle Crawford was best in class for kindly making sure all of my partner and I''s extensive needs were met before executing on the stupendous work they so expertly provided. With that being said, I''d also love to thank Val Krivenko for facilitating t... Read Morehis ongoing relationship as well as the rest of the engineers and technicians that allowed my partner to get back to their digital art career as fast as possible.

Though they tried they could not recovery the data from my damaged external hard drive. That''s not the point though, my rep, Jake Gambatese, spoke with me on the phone and explained the whole process to me in words that I could understand before the technicians did there thing. I was so grateful that Jake was willing to talk verbally instead of only emailing communications. He was knowledgeabl... Read Moree, put the information in lay terms that I could understand and was genuinely remorseful that they could not recover my data. As I told Jake, I hope I don''t need them again but if I ever do, Secure Data Recovery is the way to go. Thank you.
Karen Bauer

I’d like to give some props to Jonathan, my Data Recovery Specialist at Secure Data. I had a thumb drive I used for years, which had some very important to me documents on it. Unfortunately, it got damaged & I thought I’d lost this information forever.

Now, this is where Jonathan & Secure Data come into play. I contacted Secure Data and Jonathan answered the phone. He then proceed to as... Read Morek me some questions after he heard my sad story of damaged thumb drive. He did this so he could best assist me in recovering my data.

As It turned out, Jonathan was able to fully recover all the data on my thumb drive after he was in consistent communication with me on the progress of the recovery. I’m very grateful he was able to do so because that very important documents to me include multiple year tax returns, divorce documentation, and financial documents.

Thank you Jonathan & Secure Data for your professionalism, knowledge, and customer service in the recovery of my very important to me data.

Sincerely,
Douglas

I''m still working through some user (me) issues with my secure device, but Anna was a great representative, who was willing to assist me and keep me informed. I was very apprehensive about the hard drive recovery, but my expectations were met. Also, I want to give a shout out to Kyle who took time to help me with the initial instructions. Would definitely recommend the company because of thei... Read Morer great support and helpful folks.

Ryan Wiggins was very helpful with our back-up recovery. We had lost our data as far back as 2005, but with the assistance of Secure Data and Ryan most of data was recovered!