Reviewed on Feb 9 2023 | Callahan, FL
I contacted Secure Data Recovery (SDR) after taking my laptop in to a local shop to be serviced by young college interns. I went in with a simple inability to boot up my device. I left out being told I had "severe platter damage" due to a screeching noise. (No evidence of "noise" or drive issues prior to them getting hold of my system.) Needless to say, they told me that my only hope was to send t... Read Morehe hard drive to North Carolina, and even then, they could only guarantee 30% recovery - if that.
I searched online and saw the reviews for Secure Data Recovery and was relieved that Scott was the technician who would be handling my case - especially after seeing him associated with the great reviews. From the initial call I made, Scott was personable, and he explained the recovery process so very thoroughly, that I felt very confident with moving forward with SDR. He first clarified that "noise" coming form the computer is not always evidence of severe platter damage. I was relieved after being told otherwise my my local tech. He also confirmed what I read in the reviews, that most times 90% of the data could be recovered due to the high level skills of the SDR technicians. I researched the information about the certifications the company had, as well as the clean environment of the lab and sent my drive off that same day. Scott made no false promises, he wasn''''t pushy and was very upfront, but he also assured me he was confident nearly all of my data would be recovered. IT ABSOLUTELY WAS.
I loved the fact that prior to mailing the hard drive back upon completion, Scott emailed me a file which contained a list of recovered versus damaged files. At least 98% of my most important files were recovered.
I want to personally thank Mr. Scott McMacken and the team for all their hard work. I won''''t lie, the process took a long time (but granted, some of the working time took place over the Christmas holiday season, so no complaints there); but it was well worth the wait. No matter who I spoke to, all the agents at SDR took the time to provide updates on my case with thoroughness and compassion and sensitivity, relative to the importance of the data they were handling. I truly hope I NEVER EVER have to use this service again, but if I do, Secure Data Recovery will be my only call.