Certified Hard Drive Recovery in Kansas City, MO

I experienced a "PXE-E61: Media Test Failure" for a laptop hard drive. After following suggestions from both IS/laptop vendor specialist and that listed on various websites, I expected the worse. Neither suggestion enabled my laptop to recognize/acknowledge the presence of my hard drive. In an attempt to recover the data now lost, I contacted Secure Data Recovery. Within minutes, Elijah Robinson, my Data Recovery Specialist began laying the foundation to determine the depth of my problem. His communication and customer service was impeccable... answering all my questions and providing the information necessary for me to make the best informed decision. Elijah was there for me at every turn, from service selection, to data recovery, to data/hard drive delivery. I''ve dealt with a lot of businesses throughout the years, but have rarely, if ever, encountered personnel so professional, comforting and knowledgeable. Elijah and Data Recovery Services definitely made a challenging situation pleasant. Not only that, but they were able to recover over 99% of my data! Although I hope I never suffer from another hard drive failure, I am comfortable knowing who I can rely on. If I could I would rate Secure Data Recovery higher, I would. Special kudos to my specialist (Elijah) who deserves 100+ stars.

The professionalism of my account manager was top tier, I received all the information I needed and all the assistance I needed in a timely and understandable manner. Every single file was recovered off of my hardware, and returned to me in what I consider to be an amazing amount of time.

Will highly recommend to anyone seeking hard drive recovery services.

We had a hard drive that wasn't recognizable on any system that we could find. Clicking noises and bad platters. Sent the drive off to SecureData Recovery and with Mitchell Moore's help, we were able to recover all of the relevant data off of the dead drive. He was very professional, courteous and helpful throughout the entire process and made sure I knew exactly what was going on if I had questions. I would definitely recommend Secure Data Recovery's services to associates and friends if they had a hard drive fail on them.

I had an external hard drive crash with over 250GB of photos from recent years. There were a few recent photo shoots on their that weren't anywhere else, so obviously I was freaking out. I sent my drive to a local place and they couldn't recover it. Then, I sent it into Gilware and they were confident they would be able to do it, but after 10 days, they could not. I then sent it to Secure Data Recovery.

Chris McMacken was extremely helpful and reassuring. He was professional and empathetic to my situation. My entire drive was eventually recovered after they determined it experienced severe platter damage. It was practically a technological miracle.

Unfortunately, the entire process took 37 days. Obviously this isn't normal for every case, but I felt I should have received more communication during that period. I would only get updates if I called in to ask. I would request a progress update their their portal on their site and even emailed once for an update, but didn't receive any word unless I would call in. It was kind of a bummer since I was so anxious and scared during that time period. However, the times I did have personal communication, it was thorough and professional.

(I also didn't get a choice of the type/size of drive my data would be returned on. You could choose between multiple sizes, but not until AFTER they had already put everything on the most expensive drive to return to you. If you wanted to change drive sizes, it required additional time for them to re-transfer them to the new selected drive. I believe this should be something you choose BEFORE they even do work on your drive.)

This is an extremely expensive service, but obviously worth it if you have important data lost that you desperately need back. If you REALLY want it, I guess you'll pay out to get it. All in all, great work!

Alec was my account rep and he was simply amazing. He answered all my weird questions and replied extremely quick. I really appreciate all the work and effort put into trying to recover the data. The team who worked on my HDD's were able to rebuild them but ultimately, the data wouldn't cooperate and transfer but I guess that is life. They spent numerous hours problem shooting and upheld their 'no data recovered, no labor fees' policy, which is awesome. I would highly recommend these guys based on the customer service alone and the continuous updates they provided.

We had a Salesman who unknowingly was not getting his data properly backed up and of course his hard drive crashed a mere (3) weeks before our yearly planning meeting. After some research we decided to contact Secure Data Recovery and see if they could help us out. Shortly after submitting the request online, I was called by a Mitchell Moore. Mitchell was very professional on the phone and after he asked me a few questions he was sure that they could get our data. In a matter of seconds I was emailed an overnight shipping label and our 'near dead' hard drive was 'air-lifted' to the 'hospital'. After arrival at the 'emergency room', we were kept in the loop on each and every portion of the recovery process by Mitchell. The final results, Secure Data Recovery was able to recover all our data, put it on a new hard drive and overnighted it back to us! We can't thank Mitchell and the team at Secure Data Recovery enough.....