Certified Hard Drive Recovery in Kansas City, MO

I worked with Scott McMacken who did a fantastic job walking me through this data recovery process over the phone. Time was of the essence for me, as I had critical business files on a failed HD, and so Scott helped me arrange for express/overnight/weekend service including diagnostics and a recovery quote. I got back a replica drive with every last byte of data I had lost, which helped me recov... Read Moreer my data to my new system very quickly, within hours in fact. My only regret was not reaching out to Secure Data Recovery sooner, as I wasted several days watching my cloud backup come down a few gigs per day. It would have taken way too long to wait for the cloud recovery to finish. Highly recommend these guys to anyone in a real bind in terms of data recovery.

Elijah has been very helpful through our whole process of recovering 17 years of family photos. I can’t thank him enough for working step by step with me the whole way. This is not a common problem for most and he made it easy to understand.

Thanks,

Bill

These guys are great. I dealt with Elijah and honestly, I''m not sure there was anything he could have done better. Prompt. Courteous. Great follow-up. Two thumb up to Eli and the Secure Data team.

Thank you for recovering my pictures and all the data I thought I had lost!!!!!! I am so happy!!!!

All right folks. If you are reading this you probably are where I was about a month ago: SOL with an external hard drive that has given up the ghost.

In my case I had about six irreplaceable client files that somehow had not gotten backed up onto my cloud and lo-and-behold those six files were only on this external HD that decided it wanted to go out like James Dean and crash way too y... Read Moreoung.

There was ZERO chance of these files being recreated. I HAD to have the originals.

Like any small business owner, I did what we all do when something goes wrong:
FREAK THE EFF OUT and try to fix it myself.

I downloaded softwares, called in favors, prayed like a sinner on the front row of church, talked to all of the uber-geeks I know. They all said the same thing: the drive is deader than RDJ''s career before Iron Man.

I was a wreck about my situation. I was entering into my busiest season of the year with work and I did NOT have time to figure this out or wait around. I needed a solution and I needed it way sooner than later!

At this point I had two options:
1.) Throw myself off of a cliff.
2.) Call in the big guns.

I reached out to a few different data recovery companies after googling. Secure Data was the first to reach out to me after filling out the initial contact form.

I was assigned a fellow named Elijah Robinson, and lemme tell you something... what a capital fellow he is!

It honestly felt like he was sitting on his computer, staring at his inbox, just waiting for me to ask a question because his response time was insane. I am talking like this man''s finger probably break ground speed records. I didn''t know it was physically possible for customer service employees to actually respond in a timely manner much less typically within five minutes during business hours.

I swear I got whiplash once from how quickly he responded.

Not only was his response time mind-blowingly amazing - he really knew his stuff.

As mentioned before: I was a wreck.

I''m a generally high strung person (like I probably make a racehorse on speed look like Matthew McConaughey playing naked bangos) and this whole thing had me pretty riled, but Elijah really took the time to make sure I was informed about everything that was going on each step of the way.

I never had to wonder what was going on, what step of the process they were on, or any of that. He even helped me out big time when the drive I sent in for the information to be transferred onto ended up being too small - he got a larger device for me at no extra charge AND THEN OVERNIGHTED THE PACKAGE TO ME. Like. Seriously. What business does that?

Plus everyone seems to know that Eli is the best. When I signed the agreement for the services to be rendered and selected my package there was a bit of a glitch on the website so I called into their support line. Even the gentleman that walked me through correcting the website error mentioned how nice Eli was which I thought was very telling.

Elijah was literally like customer service Xanax for me through this entire super stressful experience.

Spending 1k++ to recover 6 files sucks, absolutely. There is no arguing that, but I''ll be real. The level of service and care that was provided me through the entire process made it not seem as awful.

Plus my files all came back to me safely and securely and are now backed up on my cloud as well as the new drive that was sent to me.

So MORAL OF THIS OBNOXIOUSLY LONG REVIEW:
1.) Back up your shiz.
BUT IF YOU SCREW UP LIKE I DID
2.) Use SecureData to help you out and ask for Eli.

Thanks to Elijah, and the data recovery team for a 99% successful recovery of my data. I had six years worth of photos lost and they were able to get them all back for me. Totally worth it. Great communication and professional service.