Certified Hard Drive Recovery in Kansas City, MO

These guys are great. I dealt with Elijah and honestly, I''m not sure there was anything he could have done better. Prompt. Courteous. Great follow-up. Two thumb up to Eli and the Secure Data team.

Thank you for recovering my pictures and all the data I thought I had lost!!!!!! I am so happy!!!!

All right folks. If you are reading this you probably are where I was about a month ago: SOL with an external hard drive that has given up the ghost.

In my case I had about six irreplaceable client files that somehow had not gotten backed up onto my cloud and lo-and-behold those six files were only on this external HD that decided it wanted to go out like James Dean and crash way too young.

There was ZERO chance of these files being recreated. I HAD to have the originals.

Like any small business owner, I did what we all do when something goes wrong:
FREAK THE EFF OUT and try to fix it myself.

I downloaded softwares, called in favors, prayed like a sinner on the front row of church, talked to all of the uber-geeks I know. They all said the same thing: the drive is deader than RDJ''s career before Iron Man.

I was a wreck about my situation. I was entering into my busiest season of the year with work and I did NOT have time to figure this out or wait around. I needed a solution and I needed it way sooner than later!

At this point I had two options:
1.) Throw myself off of a cliff.
2.) Call in the big guns.

I reached out to a few different data recovery companies after googling. Secure Data was the first to reach out to me after filling out the initial contact form.

I was assigned a fellow named Elijah Robinson, and lemme tell you something... what a capital fellow he is!

It honestly felt like he was sitting on his computer, staring at his inbox, just waiting for me to ask a question because his response time was insane. I am talking like this man''s finger probably break ground speed records. I didn''t know it was physically possible for customer service employees to actually respond in a timely manner much less typically within five minutes during business hours.

I swear I got whiplash once from how quickly he responded.

Not only was his response time mind-blowingly amazing - he really knew his stuff.

As mentioned before: I was a wreck.

I''m a generally high strung person (like I probably make a racehorse on speed look like Matthew McConaughey playing naked bangos) and this whole thing had me pretty riled, but Elijah really took the time to make sure I was informed about everything that was going on each step of the way.

I never had to wonder what was going on, what step of the process they were on, or any of that. He even helped me out big time when the drive I sent in for the information to be transferred onto ended up being too small - he got a larger device for me at no extra charge AND THEN OVERNIGHTED THE PACKAGE TO ME. Like. Seriously. What business does that?

Plus everyone seems to know that Eli is the best. When I signed the agreement for the services to be rendered and selected my package there was a bit of a glitch on the website so I called into their support line. Even the gentleman that walked me through correcting the website error mentioned how nice Eli was which I thought was very telling.

Elijah was literally like customer service Xanax for me through this entire super stressful experience.

Spending 1k++ to recover 6 files sucks, absolutely. There is no arguing that, but I''ll be real. The level of service and care that was provided me through the entire process made it not seem as awful.

Plus my files all came back to me safely and securely and are now backed up on my cloud as well as the new drive that was sent to me.

So MORAL OF THIS OBNOXIOUSLY LONG REVIEW:
1.) Back up your shiz.
BUT IF YOU SCREW UP LIKE I DID
2.) Use SecureData to help you out and ask for Eli.

Thanks to Elijah, and the data recovery team for a 99% successful recovery of my data. I had six years worth of photos lost and they were able to get them all back for me. Totally worth it. Great communication and professional service.

I recently transferred our family photos onto an external hard drive. I thought the 20,000+ photos would be "safe", until the drive broke. I sent it away to Secure Data Recovery. They were timely and were willing to work with me on price. I am so impressed with their customer service. Zach was great at explaining each step of their process and was patient with my many questions. The new drive was delivered today with all the photos in tact. I thought our photos were lost, but I am grateful to Secure Data Recovery for restoring the files. I highly recommend this company.

I experienced a "PXE-E61: Media Test Failure" for a laptop hard drive. After following suggestions from both IS/laptop vendor specialist and that listed on various websites, I expected the worse. Neither suggestion enabled my laptop to recognize/acknowledge the presence of my hard drive. In an attempt to recover the data now lost, I contacted Secure Data Recovery. Within minutes, Elijah Robinson, my Data Recovery Specialist began laying the foundation to determine the depth of my problem. His communication and customer service was impeccable... answering all my questions and providing the information necessary for me to make the best informed decision. Elijah was there for me at every turn, from service selection, to data recovery, to data/hard drive delivery. I''ve dealt with a lot of businesses throughout the years, but have rarely, if ever, encountered personnel so professional, comforting and knowledgeable. Elijah and Data Recovery Services definitely made a challenging situation pleasant. Not only that, but they were able to recover over 99% of my data! Although I hope I never suffer from another hard drive failure, I am comfortable knowing who I can rely on. If I could I would rate Secure Data Recovery higher, I would. Special kudos to my specialist (Elijah) who deserves 100+ stars.