I foolishly decided to update my Mac to the latest iOS version without first backing up. It occurred to me right as I was hitting the update button...Augh! Due to the presence of a Tardisk, the update kept hanging. I went to Apple to solve the issue, but because I didn''t have a back up and they informed me that I''d likely lose my information, I was too nervous to proceed; so they sent me home with instructions on how to perform a backup given my situation. My husband is an IT guru, so no problem, right?
Unfortunately, the way Apple suggested to do the back up didn''t work, so we used RecoverIt. All of my files appeared, including their respective sizes. Problem solved! Seeing all the files present and accounted for, we removed the Tardisk and presto - the iOS loaded completely. The downside - it wiped the memory clean. No worries, we''ll just upload that RecoverIt backup, right... No! Nothing would load. Hello Secure Data Recovery!
Scott Moses was amazing from our first contact to our last! The local store that served as their agent to receive the backup drive, despite having an open sign on in the window and having open hours according to their website and front door, was never open over the course of 3 or 4 days. Due to the inconvenience, Scott arranged for overnight shipping to their data recovery location at no cost to me, and upgraded our case to expedited. Scott kept me informed along the way, and was straightforward about my recovery. IF there were actual files on the drive, they were so corrupted, they couldn''t be recovered. More likely, he explained, is that RecoverIt pulled the names and sizes, but not the actual files, thus, I lost everything from my last backup on. Normally that wouldn''t mean much, but I''ve saved A LOT of information to my computer from the last backup to date... So disappointing! As a result, Scott also arranged to return our drive free of charge.
Was Secure Data Recovery able to recover my data, no, but I feel like they offered me my best option and did so in a professional, communicative way. If I ever find myself if a similar situation (thought God knows, I will ALWAYS back up my info going forward!), I will absolutely be a return customer. Thanks, Scott for your excellent customer service!