Professional Data Recovery Services

I foolishly decided to update my Mac to the latest iOS version without first backing up. It occurred to me right as I was hitting the update button...Augh! Due to the presence of a Tardisk, the update kept hanging. I went to Apple to solve the issue, but because I didn''t have a back up and they informed me that I''d likely lose my information, I was too nervous to proceed; so they sent me home with instructions on how to perform a backup given my situation. My husband is an IT guru, so no problem, right?

Unfortunately, the way Apple suggested to do the back up didn''t work, so we used RecoverIt. All of my files appeared, including their respective sizes. Problem solved! Seeing all the files present and accounted for, we removed the Tardisk and presto - the iOS loaded completely. The downside - it wiped the memory clean. No worries, we''ll just upload that RecoverIt backup, right... No! Nothing would load. Hello Secure Data Recovery!

Scott Moses was amazing from our first contact to our last! The local store that served as their agent to receive the backup drive, despite having an open sign on in the window and having open hours according to their website and front door, was never open over the course of 3 or 4 days. Due to the inconvenience, Scott arranged for overnight shipping to their data recovery location at no cost to me, and upgraded our case to expedited. Scott kept me informed along the way, and was straightforward about my recovery. IF there were actual files on the drive, they were so corrupted, they couldn''t be recovered. More likely, he explained, is that RecoverIt pulled the names and sizes, but not the actual files, thus, I lost everything from my last backup on. Normally that wouldn''t mean much, but I''ve saved A LOT of information to my computer from the last backup to date... So disappointing! As a result, Scott also arranged to return our drive free of charge.

Was Secure Data Recovery able to recover my data, no, but I feel like they offered me my best option and did so in a professional, communicative way. If I ever find myself if a similar situation (thought God knows, I will ALWAYS back up my info going forward!), I will absolutely be a return customer. Thanks, Scott for your excellent customer service!

My HDD of 7 years died on a Saturday night, sent in my query on the Sunday morning. A representative named Scott Moses contacted me on the Monday morning and guided me through the process. Everything I could want to know was provided to me within 24 hours of my asking. The only way I could think to improve my experience is to reduce response times, but given that it''s the same, actual human you''re communicating with on the other end it''s a trade-off I''ll gladly take.

Ultimately I was fortunate enough to no end up needing anything past the diagnostics, but I would whole-heartedly recommend their services.

My daughter lost some important photos through an accidental delete command. Scott was truly amazing. He spent the time to understand the issue and explain my options. He was in touch throughout the process and went above and beyond to make sure they did everything they could to find them and that we were satisfied. They were able to find all of the missing files. While I hope we do not need their services again, I would recommend Secure Data Recovery and Scott without question.

Thanks to Jeremy and the team at Secure Data Recovery, all my consulting files along with my doctorate research material were retrieved. Fantastic job! With a recent file structure issue - Secure Data Recovery was able to correct the problem and return the external hard drive in 24 hours. Would highly recommend Jeremy Provchy and the team at Secure Data Recovery to solve ANY data, file issues.
Dr. David Bazzetta

I experienced a hard drive failure and had lost very important and valuable data.I consulted three big data recovery companies but due to the severity of the crash they were unable to retrieve any data. From the moment I contacted Secure Data Recovery till the successful retrieval of the entire data,the process was extremely straight forward and professional.I would like to thank Brett Olsen for his exceptional customer service through out this process.Brett was accommodating,considerate and prompt.They were able to retrieve all the files from the corrupted hard drive.I could not be happier with the data recovery.I highly recommend the company's services.Thanks to the entire team of Secure Data Recovery.

They recovered all of my files when the heads stopped working on a portable hard drive. I had all of my family photos of my kids on there since birth so these were priceless. Staff was very professional and timely with response; my fault for not saving these to the cloud or having another redundant backup. Lesson learned; not cheap by any means but you get what you pay for and I’m glad this service was available; would definitely recommend