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Our Data Recovery Services

Professional Data Recovery Services

Data recovery is the process of accessing and recovering information from digital media that is not accessible through standard means. This is a necessary service in a variety of situations from user error and deletion, to mechanical and physical damage on your storage device. If you are experiencing data loss, you need to contact a certified data recovery company to restore your digital life.

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Secure Data Recovery has over a decade of experience in recovering data from all device types including RAID, hard disk drive, flash drives, and more. Our experienced engineers have seen every device failure scenario and boast an overall 96% success rate. We invest heavily in our Research and Development to create and implement innovative data recovery methods for existing and emerging media on the market. This commitment to staying ahead of the curve in a competitive market in addition to our numerous certifications make us the most reliable data recovery service in the industry.

We offer a variety of recovery services to fit your data loss scenario including:

Hard Drive Recovery

Secure Data Recovery works with desktop or laptop hard drives and external drives in every failure scenario from hard drive clicking to the device not booting up.

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Apple Mac Recovery

Our engineers specialize in Mac OS systems and can treat iMacs, MacBooks, and iPhones without voiding your warranty.

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Laptop Data Recovery

Whether it be a Lenovo, Asus, HP, or any other laptop model, our engineers can recover data from a crashed laptop hard drive, accidental overwriting of laptop data, and more.

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Desktop Data Recovery

We provide a full set of media repair and recovery services for your desktop computers. We recover your files from Windows, Mac, Linux, Unix, and all other operating systems.

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RAID Data Recovery

Our secure imaging process for failed RAIDs keeps your original hardware from experiencing further damage. Our engineers use proprietary tools to recover your data from all RAID types.

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RAID Repair

Our engineers repair damaged RAIDs in a Class 10 ISO 4 certified Cleanroom. We will offer a comprehensive disaster recovery plan to avoid downtime after a RAID failure.

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SAN Data Recovery

We are trained to work with all manufacturers of Storage Area Networks (SAN) including HP, NetApp, EMC, Dell and more. Secure Data Recovery can retrieve your files from both physically and logically damaged SAN storage.

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NAS Data Recovery

NAS systems require professional recovery services to return your files to you promptly. Secure Data Recovery has the fastest turnaround times in the industry for NAS systems.

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Server Data Recovery

Servers are larger storage systems that require extensive work. Our engineers will repair your server and recover your data while minimizing your downtime that results from data loss.

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Tape Data Recovery

Digital data tape offers reliable backup for decades that reduce costs for businesses. When these tapes do fail, Secure Data Recovery engineers will treat your physically damaged DLTs, LTOs, and other data tape models.

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Database Data Recovery

Our experts have experience with all database types including Oracle, SQL, Access, and more. We have a 96% success rate for database data recovery and use the highest security protocols during the recovery process.

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Encrypted Data Recovery

Other data recovery companies may struggle with encrypted data recovery services, but we have unparalleled experience with EFS and all other encryption implementations. We will return your encrypted files to you on secure transfer media.

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Remote Data Recovery

Secure Data Recovery has the latest remote recovery tools that keep the entire process confidential for the client. We employ secure handling procedures for the recovered data.

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On-site Data Recovery

We provide on-site professional data recovery services for the most difficult and sensitive data loss situations. Our data recovery experts can perform recovery services on any device in your business setting.

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SSD Data Recovery

SSDs are a popular type of flash memory for storing critical data both individually and at an enterprise-level. We are prepared to rebuild and recover from SSD and SSD-HDD hybrids without risking media damage.

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USB Flash Data Recovery

We have developed innovative techniques for data recovery on USB flash drives, SD Cards, and any other flash memory type. We can treat both physically and logically damaged devices.

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File & Email Data Recovery

If you need one email or an entire archived email chain recovered, our specialists treat each email file recovery with the same level of quality service.

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Mobile Recovery & Forensics

We employ certified mobile phone recovery experts to work on both Android and Apple mobile devices. Secure Data Recovery can securely access lost messages and application data without voiding warranties.

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Digital Forensics

Our team of examiners use the latest tools in digital forensics to find court-admissible evidence of digital crimes for business, private, civil or criminal lawsuits.

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eDiscovery

Legal professionals rely on our eDiscovery process to find digital data relevant to a case while abiding by Federal Rules of Civil Procedure.

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Additional Services

Our services include database conversion, secure media disposal, media conversion, and more. The facilities in which we work are equipped to handle procedures on all digital devices.

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Service Options

We tailor our customer service to the needs of the client with standard service, expedited service, and emergency service options. Solve your data loss issue with the fastest turnaround times in the industry.

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Emergency Data Recovery

When you need access to your critically important data in a hurry, Secure Data Recovery offers emergency services with an average turnaround of 48 hours. We offer the best set of options for professional data recovery and media repair and will produce quality service while minimizing your downtime.

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Our Secure Process

When you choose any of our data recovery services, the process begins when you ship your media directly to our lab or drop it off at one of our over 250 locations nationwide.

After performing diagnostics on your media, our engineers will determine the price point and estimated turnaround time for the recovery on your device. If the client approves, our engineers will perform the recovery and will not charge any more than the agreed-upon price, even if the recovery requires more work than anticipated.

When the recovery is completed, our engineers will deliver your recovered files to you on FIPS 140-2 Level 3 Certified transfer media for total security of your files in transit.

Why Choose Our Services?

Secure Data Recovery engineers have successfully recovered data from media that was considered to be unrecoverable by other companies. We have successfully performed data retrieval on fire and water damaged cases, encrypted devices, and logically damaged media.

We respect our clients’ privacy as proven by our SSAE 18 Type II Certification. We perform all of our work in-house without any third party access. In our secure environment, we use Class 10 ISO 4 Cleanrooms for recoveries, giving you the best chance at receiving your files back.

We use proprietary tools and have performed data recovery services on every type of device on the market. If for some reason we are unable to recover your files, we stand by our “no data, no recovery fee” guarantee. We understand how important your data is to you and offer a variety of services to fit your data loss needs. Call us at 1-800-388-1266 to start a case.

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Customer Reviews (518)

Average Rating:
4.9

This service was rated 4.9 out of 5.0 based on 518 review(s)

  • Reviewed on Oct 22 2021  |  Addison, IL

    Recovery Effort

    Overall great customer service. Jonathan was very knowledgeable and quick to reply to all my questions. While unfortunately I was not able to fully use your services, I appreciated the extra effort in reviewing, considering and trying to work with me on viable options.

    Great overall experience and would highly recommend your services to those that may need it!

    Thanks,
    Lina

  • Reviewed on Oct 22 2021  |  Flora, IL

    Positive experience, very professional

    My experience with Secure Data was very positive throughout the process. Tim Rutan was the consummate professional from start to finish. He explained the process in great detail, yet made it easy to understand. While I eventually decided not to utilize the service, Tim was extremely helpful, exerted no pressure, and made sure my drive was returned to me promptly. I will not hesitate to contact Tim and Secure Data again in the future should the need arise.

  • Reviewed on Oct 22 2021  |  Indianapolis, IN

    Fast, thorough and caring

    My son lost his entire art portfolio to a crashed drive last month. SDR and Jonathan Nguyen were understanding and supportive the whole way through the process, and now he can graduate on time.
    These guys - especially Jonathan - are amazing!

  • Reviewed on Oct 21 2021  |  New York, NY

    great customer service!

    Elliot went far and beyond what was asked. He was avail to chat on the phone and email whenever I needed. He helped me with my price range, getting the job done and delivering it to a safe location when done. He was extremely honest about everything and I felt like I could trust him. I couldn''t have asked for a better experience with a customer service rep. I wish all businesses acted like this. I would highly recommend Secure Data over any service and would definitely use it again.

  • Reviewed on Oct 21 2021  |  Cincinnati,

    Positive Experience

    I had my SSD crash. Which was a pretty low feeling to have. There were really only a few things on there that were important. Otherwise, everything was either replaceable, expendable or unimportant. That being said, I had about 4 years of a game I played cataloged in a combination of photos and videos. Silly me had never backed up my drive before. (a lesson learned)
    I decided that I wanted to see if the files were retrievable. I looked around the internet quite a bit. I queried into a number of different data recovery services. Often times, I needed to mail my drive across state lines to a company, that after reviewing their reviews, seemed, mediocre at best. Going into this process, I knew it wouldn''t be the cheapest endeavor. You Will Spend Some Money to get your data back. That being said, it was well worth it to me. After a few days of research, I stumbled upon SDR. They had good reviews, on both their website (which one should be wary of, due to the possibility of them only posting good/fake reviews) and the BBB website. What I liked a lot about SDR was that they have offices in a lot of the major cities in a decent number of states. Meaning, I could physically drive my broken SSD to their office in Cincy and hand deliver it, removing the possibility of if getting lost on that part of the journey. I also liked the proximity, because I could drive there and pick it up if things didn''t turn out well in any regard. Starting my adventure though, I sent a request in to their website and started the process. During this whole endeavor, I engaged with Elliot Fisher. (of whom, was a great person to work with)
    I put the query in and heard back within the next day or so via email. Elliot reached out regarding my question.
    Next, I want to inform everyone that, EVERY company I engaged with in regards to this type of recovery, were very "shy" about listing or giving you a price on their website or in any meaningful capacity prior to engaging with their people and being a bit far down the "I''d like to have you guys recover my data" road. So, this isn''t a slight against SDR, moreover, just be aware, you won''t find a "real" price until you''ve engaged with someone. That being said, dealing with Elliot was very cordial, when we talked about pricing and the different options they had, there was no pressure (in my opinion) to continue if I didn''t want to. He was very reasonable and willing to work with me on whatever came across my mind. I''m not sure exactly what I can say about pricing, but you will a good sum of money. On that note though, there is room for negotiation. I don''t make a lot of money myself, so when the cheapest option popped up on the screen for me, I definitely just stared at it for a minute, it was still a very hefty price-tag. This being said, Elliot worked with me to achieve a price that would work for me and my budget. (thank you, Elliot!)
    I chose the Economy package, since I was in no hurry and had less than 100Gbs of data to recover. This was the cheapest option available. Unless you need data recovered quickly, I''d recommend this option as the prices are.. Fair, but - still costly. All this money-talk being said, this was well worth it!
    The wait time for this option was 3 -5 weeks. My data was recovered in3 weeks, so that was cool.
    After the three weeks passed, I received an email from Elliot saying the data was recovered and he attached a document which listed the files that could be recovered and the ones that couldn''t.
    Here comes the AWESOME part. 99.97% of my data was recovered. They list out for you what was recovered and what wasn''t in a very nice-and-neat text document. There were literally just 4 items that weren''t recovered. (of which, none of those were important)
    Seeing as they recovered all of the things I needed, in a timely fashion (given the Economy option that I chose) and was achieved at a price within my budget. I am very happy with my experience. I am writing this review before the flash drive has reached my house, but I am certain that when I check the contents of it, everything will be in working order. Overall, I highly recommend SDR and my experience with Elliot Fisher was awesome. I understand that they need to make money, but Elliot worked with me to achieve a price that worked for both of us. If you are having doubts about this company getting your data back, I would leave those aside. They are professional, efficient, and can work with you on pricing.

  • Reviewed on Oct 21 2021  |  Columbus, IN

    Straightforward recovery after failure

    I maintained many years of older backups on an external hard drive, about 300 gig.
    While I kept the most recent weeks of backups on multiple media, the older backups are still a frequent reference for Q and A. One day I began the process of migrating the older backups to a new location, but managed to power the external drive with the wrong wall pack supply. The indicator came on but it would no longer spin up despite multiple cable reconnections and power cycles.
    Secure data recovery was the only service I approached. I selected the slowest recovery schedule (5 to 9 days), and was not disappointed by the cost, and certainly not by the level of service. Jonathan was professional in every aspect of the investigation and transaction. The directory image provided was about a 50 meg text file, which I was able to search in multiple spot checks.
    When the update drive arrived by FedEx, I encountered difficulty with the unlock process (with an Android phone app), but received immediate assistance by phone support.
    I would point out this business as likely to provide a solidly good experience for those who have recovery needs.

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