Professional Data Recovery Services

Complete Recovery

I have lost all my data related to my small business ,including my customer base that it took years of hard work.My software provider told me they can''t retrieve the data and I should find a specialized company to do the heavy lifting.I searched Google and spend so many hours to find the right company and it paid off.
I contacted the best 3 companies and discussed my situation with each,then I immediately dropped one and had to decide between the last two.Both sounded to me professional and capable to retrieve the data,however I made up my mind to go with Secure Data Recovery because the drop off location was near where I have my business and because they comply with HIPPA requirements.I was told that it will take about 2 weeks and actually managed to complete the job only within a week and half.I was so happy to get my data back in such short period of time I appreciate the effort from both the engineering team and Mitchell who was my contact through the whole process and helped me a lot answering all my questions and my concerns.Thank You so much Mitchell.
MY only reservation is that the charge was in American dollar when I assumed it would be in Canadian dollar where I reside, however, Mitchell has helped me by requesting a 15% discount from the management to offset the difference in exchange rate and they agreed.Thank You Mitchell ,I appreciate your help.
When it comes to data recovery what is most important to find a company that really can retrieve the data.
Great job , great people ,and great company.

Great Work

They had gotten all my files back after the hard drive stopped working.

Great Service!

Such an great experience working with Secure Data Recovery Services. They were so efficient, even offered a payment plan for service costs to b more affordable. Mitchell helped through the entire process. He was a great communicator and super friendly. They recovered some very important files for us off a damaged HD. We couldn’t be more happy with their service!

Thankful this service exists!

As someone who works with sensitive media on a daily basis, I''m so grateful this service exists. They are prompt with responses/updates and have great customer support. I''d definitely turn to them for recovery services again!

Excellent Service, fast recovery

The only copy of our wedding video in existance was stuck on our "stuck" external hard drive after our videographer informed us that she too had a corrupted drive and lost our video footage. Mitchell provided excellent service in guiding us through the recovery process. Secure Data Recovery successfully recovered 100% of our files off of the drive. We are extremely happy to have this priceless video back.

Outstanding service!

Alec was absolutely wonderful to work with. He always kept me in the loop of the process and even helped us out with pricing since my husband and I are on a huge budget. Our hard drive contained our only copy of our engagement photos and some very important recipes of mine, we were desperate to have those back. I am so happy to say that Alec helped make this possible. If you ever have a hard drive issue I would 150% recommend Secure Data Recovery! Thanks for all your hard work!

Fantastic Service and Recovery

Our hard drive crashed a few days before Christmas and we had nothing backed up. I was devastated at the thought of losing years of family photos and important documents. I called around to a few places; many wanted money up front with no guarantee of any kind of recovery. I found Secure Data Recovery and Chris McMacken was so patient and helpful. He led us through the process, keeping us informed every step of the way. We are thrilled that we got our data and pictures back! Secure Data was terrific and so much more knowledgeable and than anyone else we spoke to. Thank you so much! I would trust them completely and recommend them to anyone.

Secure Data (aka CYA) is Great!

Secure Data was able to recover critical files off of a "bad" hard drive that are essential to our business operations while keeping the integrity of our data private. This will allow us to save time and money on trying to re-produce the now recovered files which were thought to be completely lost. Big thanks to Mitchell Moore (mitchell@securedatarecovery.com) for his great customer support and communication during the process, I would recommend this company to anyone, thanks Secure Data!

Expensive but I get what I paid for.

My desktop hard drive failed early last December. I had a fair amount of code and data stored on the hard drive without back up. I need these things back. I took the driver out and tried to read it from a linux machine. Unfortunately, I only hear beeping sound. After I did some research online, I opt to do a data recovery. Honestly, there are many companies can do these. I choose secure data recovery because 1) the reviews are good and reasonable in the sense you get what you paid for. That's important to me because I don't want to spend money and get nothing useful back. 2) the facility seems pretty good as they advertised. I know the fix can be quite expensive so I was prepared mentally. Chris McMacken handled my case. Chris is efficient in getting my a quote about the repair. It is really expensive (>2500) as they claim there are damages on the surface of the platter. I called and asked Chris about the situation. Honestly, he couldn't tell me more about the situation about the damage other than what is written in the report. Nevertheless, Chris was helpful enough to lower the price by switching me to use a service that took a longer time to repair. The promised time is one month to two. I wasn't quite happy about that because it is still a fairly repair expensive after the discount and the turn around is quite long compared to other companies such as DriveSavers. At the end, I stick to secure data recovery because Chris has been helpful and I don't want to cause any further damage by mis-handling and shipping. During the wait, Chris is responsive enough to keep me updated. They get the job done in about five weeks, including Chrismas week. Chris and I contact through emails most of the time and he returns email quickly and is responsive overall in updating the progress. The final result is only partial recovery as they say the damage causes loss of files that are greater than 300mb. I lost some data, but the most important code are recovered. The thing I think needs improvement is the that the price is not transparent at all. This might be a wrong analogy, but if you think about fixing a car, you know what is the cost of labor and parts. I think they should also provide a more detailed breakdown and explanation about the price.

Success

My secondary HD crashed and was sitting dead for a couple of years until I needed to retrieve some important data. I reached to secure data and was quickly contacted by Chris McMacken who explained the whole process for data retrieval. The secure data team was able to retrieve all my data and ship back my HD in record time. If you are looking for a serious company with integrity then look no further. I cant thank Chris enough for his help.

Excellent Service

Excellent service from Mitchell Moore! Thank you for quickly responding, keeping me updated at every step of the process, and creating a cost-effective solution to recovering precious family pictures and important information from my Mom's damaged hard drive.

Since my Mom recently went into a memory care facility, recovering years worth of photos to help her remember portions of her life was an important part of her ongoing treatment and quality of life. Thanks again for your expertise and work.

Great Service and Recovery

Unexpectedly my hard drive crashed and I was in desperate need of the data to be recovered. A colleague recommended I send my hard drive to Secure Data Recovery. Mitchell Moore provided me with a clear explanation of the process and schedule. He kept me informed, reached out for further information when needed and provided a very timely turnaround of the recovered data. The data recovered was extensive and I had complete confidence that my data was handled in a very confidential/secure manner. I will definitely recommend Secure Data Recovery to anyone and should I need this help again in the future, I will be back. Thanks Mitchell for your help.