Dependable Data Recovery and Digital Forensics Services in El Paso, TX

Amazing Results and Great Customer Service

So I am a university student and dropped my external hard drive with all of my notes on it a week before finals week. The drive was no longer detectable and to put it lightly, I was panicking. I called Secure Data Recovery and got Luke Marrali as my representative. As I said, I was a mess, but Luke still took his time to work with me through different options and explain everything I needed to know about the process, the cost, and how long it would take. He was available to answer any of my questions and did so clearly, concisely, and promptly. I really am very thankful for his patience with me working through this whole ordeal. In the end, they were able to recover 99.9% of the data I had lost, which is more than I had originally thought possible. I highly recommend this if you need your data recovered. And again, Luke was amazing. Thank you again!

Chris McMacken has your back. I mean, your data.

A few weeks back a close friend accidentally dropped an external drive to the floor. It broke. He called me because he has no technical expertise. When I arrived not only the drive would fail to open its contents on Windows, but I thought I heard a faint clicking inside. I turned the drive off and didn't want to plug it again to avoid more damage.

I was disheartened. This drive contained very important files and there was no copy of them. So I take the drive home and make no promises. I, then, start shopping for data recovery services. I find the manufacturer of the drive offers data recovery services, but I notice they don't have very good reviews. I search some more and I find Secure Data Recovery. Solid five stars, certified by many manufacturers, own clean room, confidentiality agreements in place, highly recommended. Still a bit skeptical, I started my case on their web site. It was really easy and straightforward. I did not think more of it and I thought I would later decide what my next move would be when I got a call from these guys. It was Chris.

Chris explained the process to me, what they would do to the drive, how would they diagnose the problem and what the next steps would be. Then he gave me a label to overnight my drive the them for evaluation, free of charge. At this point I was getting comfortable by the quality of service I was getting. I was not even a customer yet and here I have Chris calling, offering an overnight label and offering all kinds of explanations.

So I eased my anxiety and sent the drive over. They got it next day and started working on it. In two business days they had good news: Data was partially recoverable and they had a quote. Before I agreed to the price I was given a chance to explore what data was recoverable and what was lost due to disk damage. My friend was lucky; it was only ~25GB out of ~500GB that was unrecoverable. In a few calls and emails we agreed to the price and the recovery work started.

About ten days later the data was recovered and a brand new drive sent my way.

I can't express enough how happy my friend was to see his data recovered. All the important information was there. His life work, no less.

So I am taking the opportunity to thank all the people involved in my project, who I did not see but certainly worked hard and well. Most importantly, I want to thank Chris for his excellent customer service and attention. The level of communication and commitment to this project really helped easing the worries I initially had. He was there on every step paying attention and communicating.

The services are top notch, and the customer service is not a bit less.

I would definitively recommend this company.