Certified Hard Drive Data Recovery Services in Chicago, IL

My ancient external backup drive crashed, and Chris McMacken talked me through the steps for recovery (calming me down in the process!). I got everything back, and I couldn''t be more pleased.

wanted to reach out to let you know my experience working with Chris. First off, I lost my hard drive-of course before a HUGE customer meeting. I was extremely stressed about the entire situation.
I submitted my laptop Thursday. Chris was in contact with me immediately. He was honest, but he was calm and friendly which helped reduce my stress. He called to provide me updates regularly. He gave me an estimated timeline and then delivered the all important folder early-over 12 hours early. He called to make sure I got the folder and that the contents were intact.
I am big on customer service, in fact, I recently took over services for my company. My motto for the team is something along the lines of 'No Nordstrom pricing at K-Mart customer service'. Chris far exceeded any expectation of service. I would highly recommend not only your company but I would tell people to ask to work with Chris. Your organization is lucky to have him, I felt he genuinely cared about me as a customer and cared that I get my data restored.

Thank you so much for everything. I will be posting a positive review on Yelp and will definitely direct any needs of my company.

I've used SDR on a few occasions. The first time I used their service they recovered everything. It wasn't cheap but I got all my files back and the experience was great! I had shopped around and they seemed like the best at it. The second time, I dropped one of my external drives and it was too severely damaged to do a full recovery, so I ended up spending almost 3K for basically nothing because I signed an 'As is' agreement, and the files they did recover I already had backed up. So that was a major bummer. Live and learn. I wasn't originally going to go forward with it because of the cost. They told me they could put me on a payment plan, so I agreed. However, they did not end up setting up a payment plan. They charged me in full. Definitely not cool, and a major accounting error on their end. Especially when the files I needed weren't recovered. I would definitely use them again if needed, and would recommend them to others, just steer clear of the 'As is' agreement. I would guess that usually means that they know it's a lost cause. As a last ditch effort, I sent in an older drive and they were able to recover it in full again. I got my files I needed back, so I'm happy. Definitely not happy with the cost and the accounting error. Ron, my customer service rep, did a fine job communicating and handling the case. They send an overnight shipping label, and the experience is quite streamlined. The moral of the story is data recovery is expensive, so back up your files often. In a pinch, SDR is the way to go.

my heart was so heavy to find out that the hard drive was damaged that held a video from the 10 year heart transplant celebration I gave ky husband before we could even view it. All the family and friends who attended and special tributes, words of encouragement and expressions could never be duplicated. I was literally ill after spending 6 months checking with tons of services to see if they could recover the files on the drive with no success. Then A coworker told me to check out SecureData Inc. From start to finish their service was totally unlike the other companies I had dealt with. They assigned me a Id # and a dedicated service specialist Rob Anderson. Rob was excellent in walking me through the process, keeping me up to date on progress and working with ne on the fees.. Where other services could not recover the disk and files, Secure Data fully recovered all the data and in a great timeframe. The video on the drive was priceless to ky family and we literally cried when we viewed it. Words cannot express my gratitude to Rob Anderson and the Secure Data team. You are the best and I highly and fully recommend you fir data recovery. May God Bless you for the work that you do and the luves that you touch.

Chris McMacken was very helpful with me. Answered all of my questions fast and was very professional to work with.

I was definitely skeptical on whether or not the company would be able to recover my photos as others had tried and weren't successful. I worked with Jeremy Provchy to recover my files and his communication/response times were incredible. They were able to recover 100% of my hard drive in a little under 2 weeks. I only have great things to say about this company. Worth every penny!