Certified Hard Drive Recovery Services in Austin, TX

All My Family Photos and Videos were Saved!

After nearly 10 years, our external hard drive containing several years of family photos, files, and videos finally died. Unfortunately, our backup system messed up and was not saving my computer files at all. Everything on my desktop was gone - wiped out. It was just horrible!
We thought all was lost and decided to call Secure Data Recovery. I spoke with Frederick who very patiently walked me through the whole data recovery process.
After their lab received and inspected our dead hard drive - within 48 hours, it was determined there was a 96% probability that the "lost" data could be saved! I was so happy!
The initial quote for retrieving the data at first seemed a bit steep. I called Frederick back explaining this was not a rush job. The next day, the lab gave me a new non-rush (lower) quote. This was SO worth it. All videos, photos, and other files are safe and sound back where they belong. Very satisfied with outcome.
Throughout the entire process, Frederick was friendly and patient - a really great guy to work with. The lab did a good job bringing our old drive back from the dead and saving my precious files. I highly recommend Secure Data Recovery!

Data Recovery on a MacBook Air

When my hard drive crashed I was concerned about all the pictures I had potentially lost. After several tries at getting the information off the hard drive, a friend and I found Secure Data Recovery on the internet. I called in and spoke to Chris McMacken. He explained the process, answered my questions, and I sent off my laptop. He called a couple of times when he had a question, sent me emails to keep me updated on the process, and he answered my numerous emails full of questions every time. Chris made me feel like I was his only customer. He also shared some tips with me along the way. All my data and pictures were recovered and I am a very satisfied customer.

Pam Caldwell

Great service and results

My computer died/hard drive crashed. The lost documents were vital for success in my role. Per a referral, I reached out to Secure Data Recovery. Fred was my Secure Data Recovery point of contact and kept me informed of the process and progress along the way. Most of my data was recovered and I''m so relieved. I recommend their service if you ever have to deal with this nightmare.

A life saver!

After stupidly canceling my backup service and forgetting to restart it, My hard-drive naturally crashed. Of course I had very valuable data on it that had not been backed up, so I turned to Chris at Secure Data Recovery. Long story short, I sent my drive to him the next day, and all of my important data was recovered in just a few business days. It was a pleasure working with Chris and the Secure Data Recovery team!

Great service

Chris McMacken provided great support throughout entire recovery process. Although my external HD had serious damage, recovery was successful!

Highly recommended.

Life Saver

All I can say is that I'm super grateful for the help that this service was able to save my (work) life. Having about 7 years worth of information in one spot and that having that one spot go bad is a really spot to be in. However, the service given to us by Secure Data Recovery was beyond amazing and I'm forever thankful for their work.

Thank you!

Eduardo Loo

Great Service In A Crisis

My large storage device failed after four years due to a faulty power connection, taking all of my four years of photo archives and class assignments from grad school with it. Looking around San Marcos and Austin I thought I'd never be able to afford what it would cost to recover nearly a terabyte of data on a graduate students budget, but my customer service representative Jeremy Provchy helped me to get my data back within my limited budget and all my files were recovered. I got regular updates and check ins so I was kept up to date on how my drive recovery was progressing and had it speedily delivered back to me. While I hope I don't ever have a need to use their services again I'm glad to know I have a trusted company who can recover my files.

Great job Mr. Rob Anderson

It was a pleasure to work with Mr. Rob Anderson of secure data recovery. I am a computer novice and Mr. Anderson was very kind and patient with me, answering and responding to my question in simple terms that I could understand. Mr. Anderson did a great job
Thank you,
Bill Dahlberg

Successful recovery

We had two hard drives recovered successfully. Fred was easy to contact for status updates as well as discussions regarding recovery pricing. The service was expensive but Fred worked with me so that I could stay within my budget. We are thankful to have our data recovered.

Reciovered my photo history

Fried my external backup drive due to a bent pin on the power connection. That drive held my photos from the last 50 years that I was hoping to sell some day. When Alec came back with the first estimate of cost, I could not justify the expense due to my limited retirement income. He worked with me to find an alternative way to recover the data over a longer time period. That option fit my budget and I am enjoying my photos again. I was very pleased with the quality of the restored data on my 14 meg photos.

Strong Positive Experience

I had a head failure on an external hard drive of mine that needed to be recovered and Secure Data Recovery were more than helpful with helping me figure out the best course of action. Their customer service was exemplary. They responded to me quickly both through e-mail and phone calls no matter the time of day, and answered all of my questions, no matter how repetitive. My representative Jeremy was very professional and easy to work with. I will be a returning customer.

Great Experience

Losing data (or at least the though of losing important data) is never a good thing to happen. But it does, and Secure Data Recovery and my representative, Jeremy Provchy, were excellent to work with. HIGHLY recommended. The only reason I couldn't give 5 whole stars is that it was quite expensive, but that is to be expected with the type of detailed and Cleanroom services they provide to recover data.

Jeremy was wonderful and very attentive to my requests and needs during the data recovery process. It is so nice to have a human to talk to on the phone (vs. just voice commands which so many companies seem to have these days), and he took care of me very well.

Thanks for recovering my data, Secure Data Recovery!

Sarah J.