24/7 Service:1-800-388-1266

We are continuing to offer our data recovery services during the COVID-19 pandemic.
As part of our commitment to limiting the spread of the virus, we encourage you to ship your media directly to our lab instead of visiting a drop-off location.

External Hard Drive Data Recovery

External Hard Drive Data Recovery

External hard disk drives (HDD) are used as a secondary form of storage and a reliable backup method. Portable and easy to use, external hard drives typically consist of a standard 2.5" or 3.5" hard drive in a simple enclosure with an external port that connects to a computer or other media devices, most commonly via USB. When an external hard drive fails or becomes damaged, Secure Data Recovery has qualified recovery experts with industry-leading and professional external HDD data recovery services.

Some of the external hard drive manufacturers we work with are:

  • Seagate
  • SanDisk
  • Western Digital
  • Toshiba
  • Samsung
  • G-Tech, and many others

Next Step: To get started please choose from immediate options below.

Call Us

Call: 1-800-388-1266

Call our 24/7 toll-free hot line to speak directly with a data recovery specialist. If you have a data loss emergency, click here for an overview of our emergency services.

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Submit Online Request Form

Use our simple online form to set up a new case and we will contact you shortly.

» Submit a Help Request

Types of External Hard Drive Failure

There are three basic types of external hard drive failure that can result in data loss:

Physical Failures

Hard drives have internal parts moving at high speeds and they can become less reliable as they age. A hard drive's read/write heads hover just above the surface of the platters that store your data, and if they come into contact with the platters, data loss may occur. In addition to internal wearing out and scratching the platters, other common physical failures include:

  • Spindle that controls hard drive spinning locks up
  • Actuator arms don’t work properly
  • Grinding, clicking, or beeping noises on the drive due to read/write head failures

Electronic Failures

If an external hard drive has an electronic issue, it may stop working entirely or it may report an error message, depending on which of its components have failed. Electronic failures are potentially as serious as physical hard drive failures and should only be handled by experienced data recovery professionals. Some external hard drives experience electronic failure due to:

  • Faulty fans on the drive
  • Power cords not plugged into grounded, surge-protected outlets
  • Power surge, preventing your hard drive from being disconnected properly

Logical Failures

External hard drives can also lose data due to non-physical errors that affect how the drive operates. Some of these failures include:

  • Corruption due to a virus attack
  • Accidental Deletion
  • Host system won’t recognize the media

Hard Drive Failure Sounds: Typical noises of a failed hard disk drives.

00:21
00:00
Clicking Heads
/
HGST 320 GB Hard Drive - Clicking Heads
  • Clicking Heads
    HGST 320 GB Hard Drive - Clicking Heads
    00:00:21
  • Dead Heads
    HGST 320 GB Hard Drive - Dead Heads
    00:00:14
  • Torn Heads
    Hitachi 1 TB Hard Drive - Torn Heads
    00:00:20
  • Scratched
    Hitachi 2 TB Hard Drive - Scratch
    00:00:25
  • Stuck Motor
    Seagate 500 GB Hard Drive
    00:00:20

The Challenges of External Hard Drive Data Recovery

Some of the factors that can affect your chances of successful data recovery on an external hard drive include:

  • File System - Depending on the operating system used, an external hard drive can be formatted in different file systems including FAT, NTFS, HFS+, EFS and XFS. Our engineers work with all operating systems on external hard drives including Windows, Mac, and Linux.
  • Hard Drive Size - Some newer external hard drives hold 8TB of data or more, and data recovery is often difficult on larger drives. Our engineers create full clones of repaired external hard drives before using our proprietary software, to recover the data without damage to the external drive.
  • Failure Scenarios - As mentioned above, the type of failure scenario affects the chances of recovery, and therefore the recovery tools and procedure that are needed. All physically damaged external drives need to be treated in our certified Class 10 ISO 4 Cleanroom to prevent any danger of media contamination.

Secure Data Recovery thrives on challenges in data recovery, so whether your external drive has logical data issues or a severe spindle failure, we have the capabilities, experience and tools to give you the best possible chances of a successful recovery. We have specialized file utilities designed for virtually every file system and file type, and as a result, we offer high success rates for external hard drives.

The Secure Data Advantage for External Hard Drive Recovery

Secure Data Recovery is the most certified data recovery company in the industry. We were the first company to earn SSAE 18 Type II Certification for the highest levels of security and have Class 10 ISO 4 Cleanrooms in each of our six labs across North America. We boast an overall 96% success rate for recovery on external hard drives.

After receiving your external drive, we evaluate the damage and complete a diagnostic report that includes a list of recoverable files, price quote, and turnaround time. After you agree to the recovery, our decades-experienced engineers use advanced proprietary tools to bring your external media to a working state enough to image the drive and work to recover your data from a copy of the media. This keeps your device in its original condition.

Secure Data Recovery customer service is available 24/7 to start a case for you and also offers emergency data recovery for external hard drives with a 48-hour turnaround. We promise you that if we are unable to retrieve the files from your external hard drive, no other company will have the tools or experience to do it. That’s why we stand by our “no data, no recovery fee” guarantee. You don’t pay the recovery fee if we don’t retrieve your files.

When you need external hard drive data recovery, choose the certified experts at Secure Data Recovery. Call 1-800-388-1266 to start your case.

Customer Reviews (39)

Average Rating:
5.0

This service was rated 5.0 out of 5.0 based on 39 review(s)

  • Reviewed on Oct 5 2020  |  Clayton, CA

    Excellent customer service, recovered all files!

    Kurt provided excellent customer service, very friendly, quick response and turnaround time! I took my external hard drive, with 10 years’ worth of family photos and videos (my daughter’s childhood), to two places before SecureData. I was told the data was not recoverable, they couldn’t fix the problem, I was heartbroken. SecureData’s service was more expensive than the first two I tried, but worth every penny!! All of the files were recovered, I am beyond happy! I am SO grateful to Kurt and SecureData for recovering precious family photos!

  • Reviewed on May 28 2019  |  Atlanta, GA

    Awesome Service!

    We had a hard drive crash on us with vital video files. Secure Data was able to recover everything we needed! Scott was our representative and he was professional, informative and friendly. He responded to all my emails quickly and was able to answer all my questions. I couldn''t have asked for a better experience. Thanks Scott!

  • Reviewed on May 14 2019  |  Houston, TX

    Othon Guillen

    I am an instructor at the local community college and keep all my class materials on a portable hard drive, 1.5 TB. I had dropped my portable hard drive one day which made it inaccessible, I was freaking out because I had ten (10) years worth of data, class assignments, presentations, grades, & projects; and thought it had been lost forever. Found & called Secure Data Recovery Services to discover that they had an office locally. Scott & Paul were my technicians that were assigned to my case and were able to completely recover my drive & all the files. They both were extremely helpful & very professional. The price may be a little steep, but it was worth it. Now I keep two (2) drives of everything.

    Scott & Paul - Thanks for all of your efforts and the team''s as well.

    Recommend Secure Data Recovery Services if you have any lost data recovery needs.

  • Reviewed on May 7 2019  |  Louisville, KY

    Customer

    Scott was my representative. I can’t say enough good things for him. He was very professional, reliable and prompt. I will definitely refer secure date recovery to my friends and also will tell them to deal with Scott Moses. He made this entire process so easy for me. Thank you Scott. You deserve all the best your job company can offer you and more. It was an excellent service and the best.

  • Reviewed on May 6 2019  |  Hyattsville, MD

    Exactly what we needed

    Thank you, SDR, for the amazing work and doing exactly what we needed and with great turnaround! Scott was very prompt and attentive to the situation we were in and got it fixed pronto! Thanks again!

  • Reviewed on Apr 21 2019  |  Minneapolis, MN

    Found the solution to fit my situation

    Rob was great in working with me to find the best solution to recovering my daughter''s hard drive that failed. Thanks to his efforts, we were able to recover nearly 14,000 photos she had taken.

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