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External Hard Drive Recovery By the Experts

External Hard Drive Recovery By the Experts

Our skilled engineers have successfully retrieved lost data from damaged and defective external hard drives since 2007. We have continued to develop new tools and techniques as external disks evolve and portable SSDs become more common.

This has enabled us to restore billions of files across many external devices, making us certified pros in our industry. Our team at Secure Data Recovery has decades of experience and has seen every failure type. Take advantage of our No Data, No Recovery Fee guarantee by giving us a call today.

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We Helped Thousands Get Their Lost Data Back

With over 6,071 satisfied customers and counting, we are proud to provide the service and results that exceed your expectations. Hear what they have to say.

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Data Recovery Services for Every External Drive

Our experts have the specialized hardware and software to handle failed external hard drives from any brand. We have resolved all data loss scenarios involving these devices over the past 16 years and counting. Our technicians have addressed drives damaged in drops and erased on accident. That means we have the tools, replacement parts, and a Class 10 ISO 4 cleanroom to help repair the drive. If the disk works but files are missing, we can use advanced recovery methods to locate and restore deleted data. No matter the issue, we can recover data from your device, as evidenced by our 96% success rate.

Partnerships With the Best Storage Companies

We maintain close partnerships with numerous data storage companies. That includes popular manufacturers of external drives. As a preferred partner, we have established our expertise across all external HDD and SSD lineups. In many cases, our service will not void your product warranty either. The leading brands trust our proven, secure process to deliver results in the most challenging conditions. Regardless of media, size, file system, or failure mode. Here are some of our partners.

External SSD Data Recovery

Our extensive experience with NAND flash storage has prepared us as more users choose SSDs over HDDs for external devices. While SSDs offer better performance and resilience than hard disk drives, the data loss events are often more complex. However, SSDs do not deter us. We have a large library of SSD controllers and state-of-the-art soldering stations for cases with physical damage. We also have cutting-edge software that provides low-level access to the device’s firmware and stored data. These tools allow our engineers to perform a wide range of recoveries on external SSDs.

Reviews for External Drive Cases

Average rating 4.9
This service was rated 4.9 out of 5.0 based on 678 review(s)
Carol Billings

Customer focused!!!

I had an old external hard drive that was broken and I sent it to Secure Data Recovery to run diagnostics. They got back to me the next day. Eric Fisher was wonderful and kept in constant contact with me. They were able to recover everything that was on my hard drive. They are willing to work with you financially to help you recover all the important things you thought were gone forever. Documen... Read More

Verified
Kevin Smith

Thanks to Secure Data for their service

I want to extend my heartfelt thanks to Secure Data for their exceptional service in recovering my data. The process was seamless, and I am thoroughly impressed by their professionalism and expertise. A special shout out goes to Elliot Fisher, whose dedication and clear communication made the entire experience stress-free. His technical proficiency and customer-focused approach reassured me throug... Read More

Verified
K. Panahy

Great Experience

I contacted Secure Data Recovery regarding my failed external backup hard drive. I had been told by others that the data, which was very important to me, was unrecoverable. I sent my hard Drive to Secure Data, and they recovered everything. Throughout, they made to process simple and painless. Scott McMacken was my point of contact and he was extremely helpful, pleasant and professional. I highly ... Read More

Verified
Mike Anderson

Amazing Skills!

We had a rescue pet get tangled up in my laptop cord while I was gone And dragged my laptop and external Easy Store hard drive off the table. The hard drive was split open and would not read the data anymore; I had millions of dollars worth of invoices, data, images, pay applications, and other documents that I thought were forever lost (2 years of work of critical data). I took the external devic... Read More

Verified
Securance Technician

WD ETERNAL HARD DRIVE RECOVERY

WORKING WITH ERIC FISHER WAS A GREAT EXPERIENCE. MY HARD DRIVE HAD CREASHED AND I THOUGHT I LOST ALL DATA THAT WAS ON IT AND WOULD NEVER BE ABLE TO RECOVER THE DATA. WE REACHED OUT TO ERIC AT SECURE DATA RECOVERY AND HE STEPPED ME THROUGH THE ENTIRE PROCESS AND KEPT IN TOUCH UPDATING ME THROUGHOUT. THEY WERE ABLE TO RECOVER MY DATA AND SEND IT BACK TO ME. SAVED ME YEARS OF DATA FOR WORK AND PERSOA... Read More

Verified
J Smith

Hard drive bound, recovered 99% of data

I can''t say enough positive about this organization. A special shout out to Eric D. The entire process was explained to me up front and they worked with me on cost and schedule. I was not disappointed and would not hesitate to recommend Secure Data Solutions them for any data recovery project.

Verified

External HDD Data Recovery Process

1

Free
Consultation

Shut down the device as soon as you notice data loss. Contact us 24/7 for a free consultation.

2

Free
Diagnostics

Our experts diagnose the drive in a safe lab to preserve the original data.

3

Free
Quote

We give diagnostic details, an overview of recoverable data, and a precise quote. You can accept or reject the work.

4

Guaranteed
Results

Our team retrieves your files, backed by our No Data, No Recovery Fee guarantee. Payment is due upon proof of recovery.

Common Failures for External Drives

External disk drives and SSDs share the same design principles as built-in devices. So, while external drives have similar failures to internal storage, some malfunctions occur more frequently. Our track record of retrieving files from failed devices speaks for itself. These are a few of the most common failures:

Logical:

  • Deletion
  • Reformatting
  • Encryption

Physical:

  • Platter Damage
  • PCB Damage
  • Firmware Damage

Mechanical:

  • Head Crash
  • Motor Failure
  • Actuator Failure

Unlike hard drives, SSDs do not have moving parts. Therefore, SSDs have a number of unique failures that require a different approach. Here are some reasons that SSDs can suffer data loss:

  1. Physical Damage: SSDs could stop working due to damaged or defective connectors, components, or solder joints. Solid-state drives also have a limited amount of program/erase cycles. The device could encounter problems while reading or writing data as cells degrade.
  2. Electrical Issues: SSDs are susceptible to power surges and dips. Unstable voltage can ruin critical electronics on the drive’s board and lead to sudden data loss.
  3. Logical Errors: SSDs are not immune to file corruption, deleted data, or software bugs. In addition, these devices have several algorithms and processes that contribute to their function but can complicate cases.

Whatever the problem on external HDDs or SSDs, we can help resolve it.

External Hard Drive Repair

An external hard drive can have a higher risk of data loss because it is a compact, portable device. This role exposes them to bumps, drops, spills, debris, dust, and extreme temperatures. As a result, a broken disk often requires repairs to recover data. We have restored thousands of drives with severe physical, mechanical, and electrical damage in our best-in-class cleanroom. Whether you have damaged media or a defective controller, we can fix it.

Success Stories

Our service has set new standards since our founding in 2007. In that time, we have created a secure, transparent process and developed groundbreaking methods to reverse data loss. You can see that commitment to excellence in some of these success stories for external drives:

WD Blue HDD Crash Threatens Years of Personal Images

WD Blue HDD Crash Threatens Years of Personal Images

Images Recovered from WD Scorpio Blue HDD after severe mechanical failure

Images Recovered from WD Scorpio Blue HDD after severe mechanical failure

Frequently Asked Questions

  • How much does data recovery cost for external drives?

    It varies. The cost of data recovery depends on the difficulty of the job. Our pricing considers factors like the failure type, storage media, and investment required to retrieve lost files. Each of these details differs from case to case. Because of this, we provide free diagnostics and quotes. We will not charge You only charge you once we get your data back. Call now to learn more.

  • Are your results guaranteed?

    Yes. Our service offers a No Data, No Recovery Fee guarantee. You get your data back, or pay nothing.

  • Do you offer different service options?

    Yes. In addition to our standard option, we have expedited and emergency data recovery services. These options allow you to choose the plan that best fits your needs.

  • How long does the recovery process take?

    It depends. Emergency service is often less than 48 hours. An expedited case turns around between 4 and 6 days. Our standard plan averages between 7 and 12 days.

  • Are you certified?

    Yes. We are the service with the most industry-specific certifications. We partner with major manufacturers to achieve the best outcomes regardless of device or failure. However, we also undergo regular SSAE 18 SOC 1, 2, and 3 audits. These audits prove our security systems protect your personal and private data. Large companies, healthcare providers, government agencies, academic institutions, and home users trust us with their sensitive data. You can, too.

  • Do you have a cleanroom for invasive procedures?

    Yes. Our Class 10 ISO 4 cleanroom contains less than 10,000 nanoparticles per cubic meter. A cleanroom filters air and prevents harmful substances from contacting the platter of an HDD. Opening a drive outside a cleanroom increases the risk of permanent data loss.

  • How do you return my data?

    We transfer your data to an external drive of your choice and then safely ship your recovered files to you.

  • Can I recover my files with free data recovery software?

    Sometimes. However, software can also worsen the situation. None of these products can recover data from a damaged drive. Improper usage could cause permanent data loss. Consider a certified service if retrieving the data is essential. Your first attempt is your best shot.

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