Expert External Drive Recovery Services
Our team has provided reliable external hard drive data recovery to thousands of professionals, photographers, content creators, students, and more. We can recover deleted files and lost data from formatted, damaged, or unrecognized external drives. Our data recovery services can also address issues with external SSDs. Decades of experience and specialized tools have helped us maintain a 96% success rate and restore billions of files. Call the external drive experts today and take advantage of our free diagnostics and No Data, No Recovery Fee guarantee.
We Helped Thousands Get Their Lost Data Back
With over 6,552 satisfied customers and counting, we are proud to provide the service and results that exceed your expectations. Hear what they have to say.
View AllProfessional Recovery Services for External Hard Drives
Since 2007, Secure Data Recovery has used cutting-edge hardware and software to deal with failed external drives from every brand. We have the Class 10 ISO 4 cleanroom, advanced tools and techniques, and collection of donor parts to handle any situation. We have resolved the most complex data loss cases involving external HDDs and portable drives. Our technicians have repaired disks that have been dropped and recovered data from drives that were formatted on accident. No matter the problem, we can recover data from your external device.
Data Recovery Services for Every External Drive
Our experts have the specialized hardware and software to handle failed external hard drives from any brand. We have resolved all data loss scenarios involving these devices over the past 16 years and counting. Our technicians have addressed drives damaged in drops and erased on accident. That means we have the tools, replacement parts, and a Class 10 ISO 4 cleanroom to help repair the drive. If the disk works but files are missing, we can use advanced recovery methods to locate and restore deleted data. No matter the issue, we can recover data from your device, as evidenced by our 96% success rate.
We Partner With Many Manufacturers
We partner with many data storage companies, including the most popular external drive brands. As a preferred partner, we have proven our expertise across all external HDD and SSD lineups. In many cases, our service will not void your product warranty, either. The leading brands trust our secure process to deliver results in the most difficult conditions. No matter the media type, size, file system, or failure mode, we can help. Give us a call today if you need help with your external drive.
We Have Experience With External SSDs
Our extensive experience with NAND flash storage has prepared us as more users choose SSDs over HDDs for external devices. While SSDs offer better performance and resilience than hard disk drives, the data loss events are often more complex. However, SSDs do not deter us. We have a large library of SSD controllers and state-of-the-art soldering stations for cases with physical damage. We also have cutting-edge software that provides low-level access to the device’s firmware and stored data. These tools allow our engineers to perform a wide range of recoveries on external SSDs. This also contributes to our 96% success rate.
Reviews for External Drive Cases
A Good Decision
A few months ago I tried to open my external hard dirve that had years of trip and family photos on it. It didn’t sound good and never appeared on my computer. I know I referred to the drive as “toast” and maybe a few other words. Then I thought, we have made books of our trips and we probably have plenty of family pictures, do I need them or is it time to let go (I’m 75)? Then in early ... Read More
Amazing Data Recovery!!
I contacted Secure Data Recovery when my external drive failed to read on my computer. Close to 90,000 files were not accessible to me. I was almost panicked; thinking I had lost close to half of my life''s work. Secure Data was able to recover 99.9% of my data! The staff were thorough, provided frequent contact, were professional and made a successful recovery of my files! Thanks so much Secure D... Read More
Lifesavers!
Secure Data saved me again! My external drive malfunctioned with vital information and files. These folks were able to recover almost all of the data, and provided me with a new drive with both the recovered files and a list of the corrupted ones. It took a little longer than I would have liked, but with the holidays, I expected that. I appreciate their help so much, and if needed, will definitely... Read More
Great service
This company is a life saver. Tried a lot of other company''s no luck , I reached out to Secure Data Recovery And they got the job done, family photos ,videos ,files all intact.Scott was nothing but helpful though the whole process telling me the time frame and what will be done. Just want to thank Sott and his team this is the place to get you data recovered.
Precious family photos rescued!
A family member sent me two drives containing precious baby photos and other archived documents that failed at the same time.
All attempts to recover the data failed and they had all but given up hope.
I suggested they give Secure Data a try. Daniel Novak walked me through the process and was a pleasure to work with, promptly responding to any questions I had.
Both hard drives ... Read More
Excellent Service and Will Recommend
I had a external HD that was no longer readable on a laptop. Although it was lengthy process due to the back and forth nature between the user, myself and Secure Data and making sure information was communicated, Eric Fisher was very communicative throughout the process. He was very professional and thorough throughout the entire process.
External HDD Data Recovery Process
Free
Consultation
Shut down the device as soon as you notice data loss. Contact us 24/7 for a free consultation.
Free
Diagnostics
Our experts diagnose the drive in a safe lab to preserve the original data.
Free
Quote
We give diagnostic details, an overview of recoverable data, and a precise quote. You can accept or reject the work.
Guaranteed
Results
Our team retrieves your files, backed by our No Data, No Recovery Fee guarantee. Payment is due upon proof of recovery.
Common Failures for External Drives
External disk drives and SSDs share the same design principles as built-in devices. So, while external drives have similar failures to internal storage, some malfunctions occur more frequently. Our track record of retrieving files from failed devices speaks for itself. These are a few of the most common failures:
Logical:
- Deletion
- Reformatting
- Encryption
Physical:
- Platter Damage
- PCB Damage
- Firmware Damage
Mechanical:
- Head Crash
- Motor Failure
- Actuator Failure
Unlike hard drives, SSDs do not have moving parts. Therefore, SSDs have a number of unique failures that require a different approach. Here are some reasons that SSDs can suffer data loss:
- Physical Damage: SSDs could stop working due to damaged or defective connectors, components, or solder joints. Solid-state drives also have a limited amount of program/erase cycles. The device could encounter problems while reading or writing data as cells degrade.
- Electrical Issues: SSDs are susceptible to power surges and dips. Unstable voltage can ruin critical electronics on the drive’s board and lead to sudden data loss.
- Logical Errors: SSDs are not immune to file corruption, deleted data, or software bugs. In addition, these devices have several algorithms and processes that contribute to their function but can complicate cases.
Whatever the problem on external HDDs or SSDs, we can help resolve it.
External Hard Drive Repair
An external hard drive can have a higher risk of data loss because it is a compact, portable device. This role exposes them to bumps, drops, spills, debris, dust, and extreme temperatures. As a result, a broken disk often requires repairs to recover data. We have restored thousands of drives with severe physical, mechanical, and electrical damage in our best-in-class cleanroom. Whether you have damaged media or a defective controller, we can fix it.
Success Stories
Our service has set new standards since our founding in 2007. In that time, we have created a secure, transparent process and developed groundbreaking methods to reverse data loss. You can see that commitment to excellence in some of these success stories for external drives:
Frequently Asked Questions
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How much does data recovery cost for external drives?
It varies. The cost of data recovery depends on the difficulty of the job. Our pricing considers factors like the failure type, storage media, and investment required to retrieve lost files. Each of these details differs from case to case. Because of this, we provide free diagnostics and quotes. We will not charge You only charge you once we get your data back. Call now to learn more.
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Are your results guaranteed?
Yes. Our service offers a No Data, No Recovery Fee guarantee. You get your data back, or pay nothing.
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Do you offer different service options?
Yes. In addition to our standard option, we have expedited and emergency data recovery services. These options allow you to choose the plan that best fits your needs.
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How long does the recovery process take?
It depends. Emergency service is often less than 48 hours. An expedited case turns around between 4 and 6 days. Our standard plan averages between 7 and 12 days.
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Are you certified?
Yes. We are the service with the most industry-specific certifications. We partner with major manufacturers to achieve the best outcomes regardless of device or failure. However, we also undergo regular SSAE 18 SOC 1, 2, and 3 audits. These audits prove our security systems protect your personal and private data. Large companies, healthcare providers, government agencies, academic institutions, and home users trust us with their sensitive data. You can, too.
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Do you have a cleanroom for invasive procedures?
Yes. Our Class 10 ISO 4 cleanroom contains less than 10,000 nanoparticles per cubic meter. A cleanroom filters air and prevents harmful substances from contacting the platter of an HDD. Opening a drive outside a cleanroom increases the risk of permanent data loss.
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How do you return my data?
We transfer your data to an external drive of your choice and then safely ship your recovered files to you.
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Can I recover my files with free data recovery software?
Sometimes. However, software can also worsen the situation. None of these products can recover data from a damaged drive. Improper usage could cause permanent data loss. Consider a certified service if retrieving the data is essential. Your first attempt is your best shot.
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