Expert External Drive Recovery Services
Our team has provided reliable external hard drive data recovery to thousands of professionals, photographers, content creators, students, and more. We can recover deleted files and lost data from formatted, damaged, or unrecognized external drives. Our data recovery services can also address issues with external SSDs. Decades of experience and specialized tools have helped us maintain a 96% success rate and restore billions of files. Call the external drive experts today and take advantage of our free diagnostics and No Data, No Recovery Fee guarantee.
We Helped Thousands Get Their Lost Data Back
With over 6,868 satisfied customers and counting, we are proud to provide the service and results that exceed your expectations. Hear what they have to say.
View AllProfessional Recovery Services for External Hard Drives
Since 2007, Secure Data Recovery has used cutting-edge hardware and software to deal with failed external drives from every brand. We have the Class 10 ISO 4 cleanroom, advanced tools and techniques, and collection of donor parts to handle any situation. We have resolved the most complex data loss cases involving external HDDs and portable drives. Our technicians have repaired disks that have been dropped and recovered data from drives that were formatted on accident. No matter the problem, we can recover data from your external device.
Data Recovery Services for Every External Drive
Our experts have the specialized hardware and software to handle failed external hard drives from any brand. We have resolved all data loss scenarios involving these devices over the past 16 years and counting. Our technicians have addressed drives damaged in drops and erased on accident. That means we have the tools, replacement parts, and a Class 10 ISO 4 cleanroom to help repair the drive. If the disk works but files are missing, we can use advanced recovery methods to locate and restore deleted data. No matter the issue, we can recover data from your device, as evidenced by our 96% success rate.
We Partner With Many Manufacturers
We partner with many data storage companies, including the most popular external drive brands. As a preferred partner, we have proven our expertise across all external HDD and SSD lineups. In many cases, our service will not void your product warranty, either. The leading brands trust our secure process to deliver results in the most difficult conditions. No matter the media type, size, file system, or failure mode, we can help. Give us a call today if you need help with your external drive.
We Have Experience With External SSDs
Our extensive experience with NAND flash storage has prepared us as more users choose SSDs over HDDs for external devices. While SSDs offer better performance and resilience than hard disk drives, the data loss events are often more complex. However, SSDs do not deter us. We have a large library of SSD controllers and state-of-the-art soldering stations for cases with physical damage. We also have cutting-edge software that provides low-level access to the device’s firmware and stored data. These tools allow our engineers to perform a wide range of recoveries on external SSDs. This also contributes to our 96% success rate.
Reviews for External Drive Cases
Such a great experience all around!!
What a great experience. I had an external hard drive that was no longer recognized. They provided a pre-paid shipping label and within a week were able to recover all of the data and have it back in my hands. Elliot was very friendly, knowledgeable and kept me updated every step of the way!! Thank you!!!
Cesar Hernandez
I deeply value the prompt assistance provided by Secure Data. Their expertise was clearly evident as they handled our situation with understanding and efficiency despite the stress of losing our important work files accumulated over many years.
Owner
Secure Data recovered all my files. I was very happy that I was able to get all my pics back. They are priceless. Thanks guys!
Very helpful!!!
I recently sent in my corrupted external harddrive and was put into contact with Kyle Moravcik and he was excellent! The response time is extremely quick and he followed up regularly which was very appreciated. He was patient and happy to answer any and all questions. The service was easy and they worked with me to fit my budget which was not expected, but very appreciated.
Saved my life
Data secure was able to recover almost all my data from my bum hard drive after I thought I had lost over 20 years of data and content. Saved my life. Was fast and professional...just a bit expensive, but well worth it.
Got my data back fast!
The team did exactly what I wanted - got all my data, including irreplaceable childhood photos, back without me having to lift a finger. Kyle was thoughtful, answering any questions I had and checked in after to make sure everything went well. I have no complaints!
External HDD Data Recovery Process
Free
Consultation
Shut down the device as soon as you notice data loss. Contact us 24/7 for a free consultation.
Free
Diagnostics
Our experts diagnose the drive in a safe lab to preserve the original data.
Free
Quote
We give diagnostic details, an overview of recoverable data, and a precise quote. You can accept or reject the work.
Guaranteed
Results
Our team retrieves your files, backed by our No Data, No Recovery Fee guarantee. Payment is due upon proof of recovery.
Common Failures for External Drives
External disk drives and SSDs share the same design principles as built-in devices. So, while external drives have similar failures to internal storage, some malfunctions occur more frequently. Our track record of retrieving files from failed devices speaks for itself. These are a few of the most common failures:
Logical:
- Deletion
- Reformatting
- Encryption
Physical:
- Platter Damage
- PCB Damage
- Firmware Damage
Mechanical:
- Head Crash
- Motor Failure
- Actuator Failure
Unlike hard drives, SSDs do not have moving parts. Therefore, SSDs have a number of unique failures that require a different approach. Here are some reasons that SSDs can suffer data loss:
- Physical Damage: SSDs could stop working due to damaged or defective connectors, components, or solder joints. Solid-state drives also have a limited amount of program/erase cycles. The device could encounter problems while reading or writing data as cells degrade.
- Electrical Issues: SSDs are susceptible to power surges and dips. Unstable voltage can ruin critical electronics on the drive’s board and lead to sudden data loss.
- Logical Errors: SSDs are not immune to file corruption, deleted data, or software bugs. In addition, these devices have several algorithms and processes that contribute to their function but can complicate cases.
Whatever the problem on external HDDs or SSDs, we can help resolve it.
External Hard Drive Repair
An external hard drive can have a higher risk of data loss because it is a compact, portable device. This role exposes them to bumps, drops, spills, debris, dust, and extreme temperatures. As a result, a broken disk often requires repairs to recover data. We have restored thousands of drives with severe physical, mechanical, and electrical damage in our best-in-class cleanroom. Whether you have damaged media or a defective controller, we can fix it.
Success Stories
Our service has set new standards since our founding in 2007. In that time, we have created a secure, transparent process and developed groundbreaking methods to reverse data loss. You can see that commitment to excellence in some of these success stories for external drives:
Frequently Asked Questions
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How much does data recovery cost for external drives?
It varies. The cost of data recovery depends on the difficulty of the job. Our pricing considers factors like the failure type, storage media, and investment required to retrieve lost files. Each of these details differs from case to case. Because of this, we provide free diagnostics and quotes. We will not charge You only charge you once we get your data back. Call now to learn more.
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Are your results guaranteed?
Yes. Our service offers a No Data, No Recovery Fee guarantee. You get your data back, or pay nothing.
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Do you offer different service options?
Yes. In addition to our standard option, we have expedited and emergency data recovery services. These options allow you to choose the plan that best fits your needs.
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How long does the recovery process take?
It depends. Emergency service is often less than 48 hours. An expedited case turns around between 4 and 6 days. Our standard plan averages between 7 and 12 days.
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Are you certified?
Yes. We are the service with the most industry-specific certifications. We partner with major manufacturers to achieve the best outcomes regardless of device or failure. However, we also undergo regular SSAE 18 SOC 1, 2, and 3 audits. These audits prove our security systems protect your personal and private data. Large companies, healthcare providers, government agencies, academic institutions, and home users trust us with their sensitive data. You can, too.
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Do you have a cleanroom for invasive procedures?
Yes. Our Class 10 ISO 4 cleanroom contains less than 10,000 nanoparticles per cubic meter. A cleanroom filters air and prevents harmful substances from contacting the platter of an HDD. Opening a drive outside a cleanroom increases the risk of permanent data loss.
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How do you return my data?
We transfer your data to an external drive of your choice and then safely ship your recovered files to you.
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Can I recover my files with free data recovery software?
Sometimes. However, software can also worsen the situation. None of these products can recover data from a damaged drive. Improper usage could cause permanent data loss. Consider a certified service if retrieving the data is essential. Your first attempt is your best shot.
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