External Hard Drive Data Recovery
External hard disk drives (HDD) are used as a secondary form of storage and a reliable backup method. Portable and easy to use, external hard drives typically consist of a standard 2.5" or 3.5" hard drive in a simple enclosure with an external port that connects to a computer or other media devices, most commonly via USB. When an external hard drive fails or becomes damaged, Secure Data Recovery has qualified recovery experts with industry-leading and professional external HDD data recovery services.
We Helped Thousands Get Their Lost Data Back.
With over 5,458 satisfied customers and growing, we are proud to provide outstanding customer experience and quality service that consistently exceed customer expectations.
View AllSome of the external hard drive manufacturers we work with are:
- Seagate
- SanDisk
- Western Digital
- Toshiba
- Samsung
- G-Tech, and many others
Types of External Hard Drive Failure
There are three basic types of external hard drive failure that can result in data loss:
Physical Failures
Hard drives have internal parts moving at high speeds and they can become less reliable as they age. A hard drive's read/write heads hover just above the surface of the platters that store your data, and if they come into contact with the platters, data loss may occur. In addition to internal wearing out and scratching the platters, other common physical failures include:
- Spindle that controls hard drive spinning locks up
- Actuator arms don’t work properly
- Grinding, clicking, or beeping noises on the drive due to read/write head failures
Electronic Failures
If an external hard drive has an electronic issue, it may stop working entirely or it may report an error message, depending on which of its components have failed. Electronic failures are potentially as serious as physical hard drive failures and should only be handled by experienced data recovery professionals. Some external hard drives experience electronic failure due to:
- Faulty fans on the drive
- Power cords not plugged into grounded, surge-protected outlets
- Power surge, preventing your hard drive from being disconnected properly
Logical Failures
External hard drives can also lose data due to non-physical errors that affect how the drive operates. Some of these failures include:
- Corruption due to a virus attack
- Accidental Deletion
- Host system won’t recognize the media
External Hard Drive Failure Types
Modern hard drives are a technological marvel, containing numerous sensitive components susceptible to physical, electrical, mechanical, and logical failures.
Common problems include bad sectors, read/write head crashes or stiction, PCB failure, and drive motor and bearings issues. All these scenarios cause the hard drive to cease normal operations and require hands-on hard drive repair inside a specialized cleanroom environment.
- Encryption
- Virus/Malware
- Reformat
- Deleted Data
- Ransomware
- Read Errors
- Bad Sectors
- Water Damage
- Fire Damage
- Motor Malfunction
- Head Crash
- PCB failure
- Firmware Errors
Are you experiencing any of these hard drive failure scenarios? Stop using and immediately power down the hard drive, then contact a professional data recovery company for a consultation.
The Challenges of External Hard Drive Data Recovery
Some of the factors that can affect your chances of successful data recovery on an external hard drive include:
- File System - Depending on the operating system used, an external hard drive can be formatted in different file systems including FAT, NTFS, HFS+, EFS and XFS. Our engineers work with all operating systems on external hard drives including Windows, Mac, and Linux.
- Hard Drive Size - Some newer external hard drives hold 8TB of data or more, and data recovery is often difficult on larger drives. Our engineers create full clones of repaired external hard drives before using our proprietary software, to recover the data without damage to the external drive.
- Failure Scenarios - As mentioned above, the type of failure scenario affects the chances of recovery, and therefore the recovery tools and procedure that are needed. All physically damaged external drives need to be treated in our certified Class 10 ISO 4 Cleanroom to prevent any danger of media contamination.
Secure Data Recovery thrives on challenges in data recovery, so whether your external drive has logical data issues or a severe spindle failure, we have the capabilities, experience and tools to give you the best possible chances of a successful recovery. We have specialized file utilities designed for virtually every file system and file type, and as a result, we offer high success rates for external hard drives.
The Secure Data Advantage for External Hard Drive Recovery
Secure Data Recovery is the most certified data recovery company in the industry. We were the first company to earn SSAE 18 Type II Certification for the highest levels of security and have Class 10 ISO 4 Cleanrooms in each of our six labs across North America. We boast an overall 96% success rate for recovery on external hard drives.
After receiving your external drive, we evaluate the damage and complete a diagnostic report that includes a list of recoverable files, price quote, and turnaround time. After you agree to the recovery, our decades-experienced engineers use advanced proprietary tools to bring your external media to a working state enough to image the drive and work to recover your data from a copy of the media. This keeps your device in its original condition.
Secure Data Recovery customer service is available 24/7 to start a case for you and also offers emergency data recovery for external hard drives with a 48-hour turnaround. We promise you that if we are unable to retrieve the files from your external hard drive, no other company will have the tools or experience to do it. That’s why we stand by our “no data, no recovery fee” guarantee. You don’t pay the recovery fee if we don’t retrieve your files.
When you need external hard drive data recovery, choose the certified experts at Secure Data Recovery. Call 1-800-388-1266 to start your case.
External Hard Drive Data Recovery Reviews
Great Service
Secure Data Recovery Services was great to work with. I am a videographer and my external hard drive failed with video footage I had just captured from an event on it. My client was expecting a recap video from the footage I captured so I was in a slight panic. I had checked with multiple places to see who could help me and SDRS came to my rescue. My account representative Jonathan was great to w... Read More
Amazing Customer Support
I cannot express how amazing Scott McMacken has been through this entire process. Losing data is a nightmare, but losing data as an individual and knowing it will be costly to try recover is terrifying. From the first phone call to the last email, this process was amazing! Scott provided me with expectations, timelines and most of all took into consideration that I was paying for this myself a... Read More
The only recovery service you need
Almost lost 2TB of personal photos and videos due to a hard drive failure, along with my archived photography work from the start of my career, but Jonathan and the team at Secure Data successfully recovered my data quickly. He was professional every step of the way. Highly recommend this service. Don''t hesitate, and don''t download any software to recover your own data. Just send it here and rel... Read More
Amazing Service
I have never had a company or a representative respond so quickly and consistently to all my communications. And they recovered my data! Out of 70k files on the drive they recovered over 90% of them. I consider that a huge win. And couldn''t ask for better customer service
Was able to help GTA AUDIO ROOM of cleveland Ohio
I’m so excited that my studio files were able to be recovered. Being a traveling musician it’s hard to be able to sit still and fix issues that require the time to do so. I was happy to be able to take my drive to the site and they were able to recover 98% of my files. Highly recommended
Save all of our memories!
Fantastic company to work with. Elliot was great with communication and walked me through the process. He was patient with me when I needed a little time to decide what plan we wanted to recover our data. They worked faster than the estimated time that was given and we are thrilled to have years and years of pictures and videos recovered!
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