24/7 Service:1-800-388-1266

We are continuing to offer our data recovery services during the COVID-19 pandemic.
As part of our commitment to limiting the spread of the virus, we encourage you to ship your media directly to our lab instead of visiting a drop-off location.

External Hard Drive Data Recovery

External Hard Drive Data Recovery

External hard disk drives (HDD) are used as a secondary form of storage and a reliable backup method. Portable and easy to use, external hard drives typically consist of a standard 2.5" or 3.5" hard drive in a simple enclosure with an external port that connects to a computer or other media devices, most commonly via USB. When an external hard drive fails or becomes damaged, Secure Data Recovery has qualified recovery experts with industry-leading and professional external HDD data recovery services.

Some of the external hard drive manufacturers we work with are:

  • Seagate
  • SanDisk
  • Western Digital
  • Toshiba
  • Samsung
  • G-Tech, and many others

Next Step: To get started please choose from immediate options below.

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Call: 1-800-388-1266

Call our 24/7 toll-free hot line to speak directly with a data recovery specialist. If you have a data loss emergency, click here for an overview of our emergency services.

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Use our simple online form to set up a new case and we will contact you shortly.

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Types of External Hard Drive Failure

There are three basic types of external hard drive failure that can result in data loss:

Physical Failures

Hard drives have internal parts moving at high speeds and they can become less reliable as they age. A hard drive's read/write heads hover just above the surface of the platters that store your data, and if they come into contact with the platters, data loss may occur. In addition to internal wearing out and scratching the platters, other common physical failures include:

  • Spindle that controls hard drive spinning locks up
  • Actuator arms don’t work properly
  • Grinding, clicking, or beeping noises on the drive due to read/write head failures

Electronic Failures

If an external hard drive has an electronic issue, it may stop working entirely or it may report an error message, depending on which of its components have failed. Electronic failures are potentially as serious as physical hard drive failures and should only be handled by experienced data recovery professionals. Some external hard drives experience electronic failure due to:

  • Faulty fans on the drive
  • Power cords not plugged into grounded, surge-protected outlets
  • Power surge, preventing your hard drive from being disconnected properly

Logical Failures

External hard drives can also lose data due to non-physical errors that affect how the drive operates. Some of these failures include:

  • Corruption due to a virus attack
  • Accidental Deletion
  • Host system won’t recognize the media

Hard Drive Failure Sounds: Typical noises of a failed hard disk drives.

Clicking Heads
HGST 320 GB Hard Drive - Clicking Heads
  • Clicking Heads
    HGST 320 GB Hard Drive - Clicking Heads
  • Dead Heads
    HGST 320 GB Hard Drive - Dead Heads
  • Torn Heads
    Hitachi 1 TB Hard Drive - Torn Heads
  • Scratched
    Hitachi 2 TB Hard Drive - Scratch
  • Stuck Motor
    Seagate 500 GB Hard Drive

The Challenges of External Hard Drive Data Recovery

Some of the factors that can affect your chances of successful data recovery on an external hard drive include:

  • File System - Depending on the operating system used, an external hard drive can be formatted in different file systems including FAT, NTFS, HFS+, EFS and XFS. Our engineers work with all operating systems on external hard drives including Windows, Mac, and Linux.
  • Hard Drive Size - Some newer external hard drives hold 8TB of data or more, and data recovery is often difficult on larger drives. Our engineers create full clones of repaired external hard drives before using our proprietary software, to recover the data without damage to the external drive.
  • Failure Scenarios - As mentioned above, the type of failure scenario affects the chances of recovery, and therefore the recovery tools and procedure that are needed. All physically damaged external drives need to be treated in our certified Class 10 ISO 4 Cleanroom to prevent any danger of media contamination.

Secure Data Recovery thrives on challenges in data recovery, so whether your external drive has logical data issues or a severe spindle failure, we have the capabilities, experience and tools to give you the best possible chances of a successful recovery. We have specialized file utilities designed for virtually every file system and file type, and as a result, we offer high success rates for external hard drives.

The Secure Data Advantage for External Hard Drive Recovery

Secure Data Recovery is the most certified data recovery company in the industry. We were the first company to earn SSAE 18 Type II Certification for the highest levels of security and have Class 10 ISO 4 Cleanrooms in each of our six labs across North America. We boast an overall 96% success rate for recovery on external hard drives.

After receiving your external drive, we evaluate the damage and complete a diagnostic report that includes a list of recoverable files, price quote, and turnaround time. After you agree to the recovery, our decades-experienced engineers use advanced proprietary tools to bring your external media to a working state enough to image the drive and work to recover your data from a copy of the media. This keeps your device in its original condition.

Secure Data Recovery customer service is available 24/7 to start a case for you and also offers emergency data recovery for external hard drives with a 48-hour turnaround. We promise you that if we are unable to retrieve the files from your external hard drive, no other company will have the tools or experience to do it. That’s why we stand by our “no data, no recovery fee” guarantee. You don’t pay the recovery fee if we don’t retrieve your files.

When you need external hard drive data recovery, choose the certified experts at Secure Data Recovery. Call 1-800-388-1266 to start your case.

Customer Reviews (49)

Average Rating:

This service was rated 5.0 out of 5.0 based on 49 review(s)

  • Reviewed on Feb 24 2021  |  Sylacauga, AL

    Jonathan was easy to work with!

    I received responsive and friendly service, and they were willing to accommodate me at a point that worked for me. I definitely recommend them!

  • Reviewed on Feb 24 2021  |  New York, NY

    Highly Recommended

    Secure Data Recovery helped recover 2.5TB worth of important video media that was trapped on an unresponsive hard drive. After some initial conversations with their team, I decided to move forward with their service, feeling confident about their Free Diagnostic Service and knowing I would receive a quote before any charges were made! Jonathan Nguyen was quick to handle my case once my drive was in their facilities, and answered all my questions (often within the hour!) of my asking them! Hopefully I won''t have to recover another drive in the near future, but you can bet I''ll be working with Secure Data Recovery should that be the case!

  • Reviewed on Feb 18 2021  |  Mineola, NY

    Very satisfied customer

    After going to multiple data recovery service companies, this was by far the best experience I''ve had. The customer service representative was easy to communicate with, very responsive and very accommodating. I would recommend this company to anyone looking to recover their data.

  • Reviewed on Feb 16 2021  |  Vancouver, WA

    Best data recovery experience

    This is the 3rd time we''ve had data recovered through Secure Data, and couldn''t be more impressed with their services. If you ever have any data recovery needs, this is the place for it!

  • Reviewed on Jan 27 2021  |  Wilmette, IL

    Great customer service and great results!

    Secure Data was able to recover 99.99% of my data from an unexpected external hard drive crash. I’m especially grateful to customer service representative Kim Nguyen for her knowledgeable, caring, honest, efficient assistance throughout the process. Great customer service and great results! Thank you!

  • Reviewed on Jan 21 2021  |  Holbrook, NY

    Highly Recommend

    My hard drive was so badly corrupted and old that my computer wouldn''t even boot. Every other service quoted me outrageous prices or wanted money to do a diagnostic. Jonathan Nguyen was my rep and walked me through their process. The free diagnostic and the no data no recovery fee put my fears to rest. Jonathan was quick to reply to all of my emails and answered every question, even if it was easily findable on the website. The team of recovery specialists was able to get me back 99.9999% of my 3Tb. I cannot recommend Secure Data Recovery enough.

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