Certified Hard Drive Data Recovery in Philadelphia

Simply amazing technology and service

I had a computer hit by a power spike that killed the motherboard and the hard drive. The drive motor ran, but that was it. A quick search for the best data recovery service pointed me to Secure Data Recovery. I was extremely impressed with their technical capability and expertise but I was also impressed with the customer support. They don''t have a phone number that puts you into press-a-number-for-this" hell. You quickly get a live data recovery specialist who stays with you through the entire process. In my case, I was paired up with Rob Anderson who walked me through every detail. The Secure Data Recovery customer web portal is extremely user friendly and helpful, but the added personal support says a lot about the company. When you ship your drive to them, you do so with a level of confidence that your data is in the best hands.
Secure Data discovered that my drive had multiple logic problems but they were able to recover 100% of the data on my failed drive. I was thrilled and impressed. Thank you Rob Anderson for taking good care of me.

Amazing Service

One day several months ago, I tried to access the data on my external drive. To my dismay, it was impossible. I was crushed, as this was easily pictures and home movies dated back from 2003. Everything, and I mean everything, was on my drive. I was beyond disappointed when I realized I may never get these precious memories back. I went around to businesses locally and attempted to find a reputable company who I felt could actually recover my data without destroying more of it in the process, all at a price I could afford.
I contacted Secure Data, and after speaking with Frederick Wright, I felt that there was at least a chance of recovery. I was personally able to drop off the drive to the King of Prussia office, where I was professionally greeted. I was assured everything would be taken care of and that Frederick would be in contact with me shortly.
I was promised a no data, no recovery service with a free diagnostic to see if the drive was recoverable. I signed the appropriate paperwork to get the process started. Within a few days, I received back great news that Secure Data felt my drive was recoverable, but the price was a little out of my budget. I contacted Frederick with my concerns and he was able to help me come up with an affordable price that fit my budget. The turnaround time was fast and Frederick was in contact with me through the entire process. Frederick was kind enough to answer my many questions and ease me through the process.

I would highly recommend Secure Data and Frederick Wright for anyone who needs recovery services. At no point during the recovery process was I concerned about the privacy of my data or the quality of the service. I will not hesitate to use their services again!

Extremely Satisfied

I found the service I received in getting my data recovered very satisfying. My interactions on the phone and via email were cordial and helpful. I had consulted with other similar services and found they were very dismissive of my plight and not helpful. Thank you for all of your help.

Knowledgeable and Engaged

One of our Sales staff had a disk drive crash and after a few attempts of basic recovery, we decided to contact SDR. Our SDR contact, Chris McMacken, was extremely knowledgeable of the data recovery process and helped me from beginning to end. Chris continued to keep me apprised of the recovery status throughout the process right up to the delivery of the data. Chris has excellent communication and customer service skills. We will definitely work with Chris and SDR on any future data recovery needs.

Excellent Service and Price

Very professional and structured service for an M.2 drive that needed to be recovered. I am very pleased with the patience and understanding by my account representative Fred Wright. Our data was recovered successfully and we are happy to put this task to rest. I fully intend to refer anyone seeking data recovery solutions in the future to Secure Data.
Mike

Great Customer Service

Chris was excellent from the start very fast and efficient with communication! Very helpful throughout the process!

Great Customer Service

I dealt with Nick at SDR, and he was very informative throughout the entire process and answered all questions in a timely manner. While I hope to never experience data loss again, I would put my trust in Secure Data Recovery.

Awesome service

Fred was terrific from the start till finish!! He went through the process and explained what the terms are. The process proceeded as explained and Fred was available to respond to the questions/clarifications I had in addition to the online updates. Our data was recovered in full i.e. exact in terms of the size/files/folders/names that I had originally created in my portable flash drive. The service was just amazing i.e. SDS talked the talk and walked the walk!!!

Quick Professional Recovery Service

Chris was courteous and professional and was a great help through the recovery process. He answered all of my questions and made the stress of a failed hard drive manageable. All of my data was recovered and I couldn't be more relieved. I'm hoping I won't need to recover data again anytime soon, but if I do I'll definitely use Secure Data again.

Saved the day!!!

Not "cheap" but the value is definitely there!! Nick Totarella did a great job getting us through the process so we had a solution within days rather than weeks. We are back up and running! Many thinks to Secure Data Recovery and Nick for getting us out of a tight spot.

Worth Every Penny

As a photographer, my external hard drives are my life line! After one failed without being backed up to another, I needed to do whatever I could to get my files back. I couldn't have done it without Secure Data Recovery and my representative Fred Wright. They worked tirelessly with my stubborn hard drive and kept open communication with me along the whole process. I will recommend them to every photographer and business I know in need of data recovery. I can't thank them enough for the amazing customer service and many hours they spent on my drive!

Excellent Job

With a dropped/damaged external hard drive which was inaccessible my son stood to lose his portfolio of animations and artwork. Not knowing what to expect I contacted your company online seeking help with the situation. Chris McMacken was my contact at your company, and he provided very clear communication on expectations and deliverables. I could not be happier with the outcome.