Data Recovery & Computer Forensics Services in Cleveland

Excellent Customer Service

Excellent customer service from Mitchell Moore. My storage drive contained picture files I collected over the years of veteran reunions, family events, vacations, etc. Mitchell''s professionalism is excellent. He kept me aware of each step of the recovery process and Secure Data Recovery Services was able to recover all my picture files. Thank you so much. I recommend Secure Data Recovery Services to any one needing to recover their files. They are the best.

Data Recovery

Following our hard drive crashing, and thought of possible loss of almost 1Tof data, we first attempted to recover the data thru some local IT friends using their "special" software, with NO results. I was told to find a recovery data company to do the recovery.
After doing some research on line, I decided to give Secure Data Recovery a try. I e-mailed the company late one evening, and within 1/2 hour I received a phone call from Chris explaining how Secure Data Recovery could and would attempt to recover the data from the defective hard drive. Chris immediately e-mailed me a link with a prepaid label in which to send in the hard drive, which we did the following day. The hard drive arrived at the company within a day, and within 2 days Chris was calling me to advise that they felt they could recover the lost data and all the necessary details, including the price for the recovery of the data. Chris also explained the steps if we did not want to continue using Secure Data Recovery services.
After authorizing the recovery of the data, Chris continued to keep us in the loop as far as the recovery process was going. After only about 10 days, Chris called and advised that the data had been recovered, and ONLY THEN were we charged for the recovery. Chris again explained the process of payment and the return of our recovered data.
It has been a total pleasure working with Chris thru this total process, and will recommend Secure Data Recovery to any of our friends or family who may need data recovered from a defective hard drive.
For anyone who has a need to recover data from a defective hard drive, or other type storage media, FORGET about the do it yourself recovery methods, and let the professionals at Secure Data Recovery get the job done.

Data Recovered!

Great service you guys! Never tought I would get back those photos from an unbelievable trip, since I tried everything before sending in that Iphone to you. Rob Anderson was also great and pacient with me, always keeping me informed about how the recovery process was going.
Again Thanks a Lot!

Exceptional Data Recovery - Chris McMacken!

Secure Data Recovery Services is the place to go if your hard drive crashes and you have years of photos! They were able to quickly recover all but one file of hundreds of GBs of data. Chris McMacken was exceptional! He explained what needed to be done and when to expect my data. I would highly recommend them.

Data Recovered!

Chris McMacken was so helpful and professional during the process to recover my data from an external hard drive. They were so efficient and Chris kept me aware of all the steps and expectations throughout the process which was super fast! Definitely recommend Secure Data Recovery!!!

HD data recovery

Chris McMacken was very responsive from the start of my experience with Secure Data Recovery all the way until the end. Even though I decided not to utilize their services because my HD was so badly damaged that it was too expensive to recover it Chris remained courteous and respectful. Chris''s professionalism means that I will not hesitate to contact him if I need data recovery services in the future.

The Music is Back!!!

It is a fact that one of the major byproducts of our living in the digital age is data. The term seems like a cold bunch of ones and zeros, but it is so much more than that. It’s a JPEG of your 1st newborn with your wife and you smiling. It’s a collection of writings in DOC or TXT format that will become the next great American novel. It’s the music file that contains the song that you danced to at your wedding.

We’re all told that it’s imperative to protect our data by backing up our hard drives. We all mean well but with so many things in the “to-do” list it gets relegated and procrastinated.

I had off loaded all of my music (about 55K songs accumulated over several years) to a free up space on my Mac. I had intended to make a backup copy…see the “to-do” list above. If you’re like most music plays a big part of your life – playlists to run to, playlists for long drives and playlists to drink to. It’s always assumed that the music will play when and where we want it.

Imagine my horror when I hit play and all of the songs had the dreaded “i” next to everyone! After the realization that my external drive had failed, I needed to find someone to help me recover the files if possible.

The stars were aligned, and I found Secure Data and a very caring rep by the name of Chris McMacken. Their website is filled with information and their client list is impressive. I filled out the online form and crossed my fingers. It was later in the day, so I figured that I’d get an email with some next step instructions. Wrong! I got a call that day from Chris who explained the process. I was in luck and they had an office close by, so I was able to drive and drop off the crashed drive and a replacement.

Until an examination is made there is no way to know the possibility of recovery and the cost of that recovery. Secure Data makes the examination at no cost, and they have state of the art facilities to ensure that any data that is on the disk is safe – dust is the kryptonite of hard drives – imagine the clean room they use at a high-tech commuter chip or maybe a James Bond villain’s secret lair.

After the assessment, it was determined that the drive had a bad read/write arm and it could be repaired and the data transferred to the new drive…que Queen – We are the Champions!

During this time Chris kept me up to date with both emails and calls. Chris is called your “Dedicated Account Representative” on the client portal. The word “dedicated” can be defined two ways - (1) exclusively allocated to or intended for a particular service or purpose or (2) of a person) devoted to a task or purpose; having single-minded loyalty or integrity.
Chris is definitely the second definition. He really had empathy for my situation. It is clear that he viewed me as a real person and not just another name on a list. He listened and answered all my questions and concerns. He made me feel that I was their only client. He also was able to work out a price that softened the financial impact a bit and that was greatly appreciated.

I am listening to Dave Brubeck playing Take Five as I write this – a timeless song released in 1959. Thanks Chris and Secure Data for saving it in 2018.

My baby''s milestones were rescued!!!

Chris McMacken and Secure Data Recovery team always responded promptly from my first email.
You saved my life, imagine how it felt for a mother to loose my 2 year photo and video tour of my baby''s first-year "firsts"? I never thought the recovery was actually possible, I called Chris from Mexico and sent my laptop immediatly hoping I could get all those memories back.
All those baby''s milestones in how she played, learned, spoke and move are coming back to my eyes. I can''t believe it. I waited 4 years to save the money to do so, It was worth every penny; when I spoke to Chris I was convinced that Secure Data Recovery was the place, he kept me informed throughout the process, he made me feel that my data was in good hands, he explained to me in detail everything that was being done to rescue my priceless data.
Than you Chris, thank you Secure Data Recovery team

LG G4 phone

Thanks to Chris McMacken for cracking the code on this junky LG phone that froze up and held all my data hostage. This is a known problem with LG phones and Chris helped me get the data back.

Company Saved!

Thank you to Chris McMacken for saving 2 years worth of business information and bringing back my company to operations. With a 1st ever hard drive failure and corrupt backup I reached out to Secure Data Recovery and had a quick response from Chris who was very understanding of the situation and provided excellent detail of the recovery process and was reassuring that the data was very likely recoverable. Communication was top notch with fast turn on email and voicemail regarding any questions I had with the process or payments. You hope to never need to have this type of service but when the need arises definitely call Chris and Secure Data Recovery,

Great Job!

Working with Fred Wright was a breeze! He made the process seamless and painless. Notifying us quickly of their ability to restore the data and then actually restoring the data to a drive for us was a very satisfying experience. I''m glad I decided to use their services. Fred did an awesome job keeping us informed throughout the whole process. Highly recommend Secure Data Recovery.

SD card help

I worked with Chris McMacken on recovering a damaged SD card. He was very professional and compassionate regarding the situation. I was in. He kept me up to date on what was being done and even though my card was not able to be fixed, working with him made the blow easier to take! Thank you Chris, keep up the good work!!! You Rock!