Certified Hard Drive Data Recovery Services in Cleveland

Disaster averted

Cant say enough about this company and it's personnel. Had my Wife's micro SD card go belly up on her one day leaving her in tears. Having a full size platter of a traditional PC disk drive fail is one thing, but these super tiny flash cards are so small and fragile, I thought there is no way we will ever see these files again. I sent my card off to Secure Data recovery after doing some research on trustworthy companies who have the highest degree of capability (not everyone can do Micro SD cards)

After analyzing my card and attempting to recover the data, sadly they initially could not recover the data, but they kept at it and even held my card until they developed a new method and Viola!!!....my files are on the way back to me as I speak!!! They were even kind enough to work with me on my budget.

Mitchell Moore exemplifies their professionalism and I can't think him enough for his phenomenal service!!

Great company, service and ability. I hope to never need recovery services again, but if I do, I know where I am coming......

Glad I Found You

My hard drive went bad and I was afraid I had lost everything. Secure data Recovery Service was able to save over 99% of the files on my hard drive.
They have a great website that makes everything from diagnosis to recovery very easy to follow.
I have already recommended this service to friends and the IT coordinator at my job.
This service is well worth the cost.
Without Secure Data Recovery Service, important documents, pictures, and videos would have been lost forever.
Thank You

Hard Drive Recovery

I had a great experience working with Jeremy P. One of our IT experts recommended Secure Data Recovery. He did not have the tools to performs my hard drive recovery but believed that Secure Data could help. It was not a comfortable situation; I had important files that were crucial to my performance. Jeremy was superb! He used different emails addresses to communicate with me, he was prompt, helpful, and offered all needed information. The recovery was very expensive (this is probably the only downfall) but in the end, I was able to get my files back. I highly recommend this company. I already passed on feedback and information to our IT department. I hope I never have to call again :-), but if I do, I would love to work with Jeremy.

Recovered Data Off a busted Hard drive

Worked with Mitchell Moore. Great professional experience, and all of the necessary data was saved.

Failed Drive, 100% Data Recovered

Great service! This was my first time dealing with this type of issue so I was extra cautious and ignorant of the process. Jeremy did a great job walking me through the details and keeping me updated during the process. I would highly recommend using Secure Data Recovery.

Dead HD

Having never used a recovery service before i wasnt sure what to expect from this process, but i am 100% satisfied having used this service. My Account Rep Alec was so helpful and answered all my questions very thoroughly, even if i asked them multiple times! He was always quick to get back to me and my companies needs.

i would definitely recommend this service to anyone who needs data recovery!

Satisfied Customer

Hard drive crashed, contacted Secure data recovery and spoke with Alec Sakenes. He was very friendly and helpful. Complete recovery of data. Very happy customer! Thanks for the great work Alec.

External Hard Drive Crashed!

When my external hard drive crashed, I was in tears!! I am a photographer and had everything edited and out except for half of a wedding... a photographers worst nightmare. My daughter hit my hard drive and knocked it onto the floor and I thought it was for sure a gonner. My Mac wouldn't even show it.. I sent a request into Secure Data and within minutes Jeremy called me and helped ease my mind. He sent me a prepaid label and I shipped my hard drive out. The next day i got confirmation that they received it and from that point on Jeremy kept in contact with me every step of the way. It made the process so painless! Any questions I had he was there to answer. I did not have to make any payments until my data was recovered.

I am happy to say that over 90,000 files were able to be recovered and only 39 were bad!! I can't thank Secure Data Recover and Jeremy enough!

Failed Hard Drive

Wonderful, fast service, very helpful and were able to recover all of my data! Mitchell let me know what was happening each step of the recovery process. We thought everything was backed up, and its devastating to find out that your primary backup process is missing files, then going to the second cloud based backup and finding out that the files were damaged during upload. We had two different backups in places, but until we needed them we had no idea everything wasn't there.

Failed hard drive on work computer

Wonderful service, very helpful and were able to recover all of my data! Jeremy let me know what was happening each step of the recovery process.

Dead Drive - What Current Backup ?!

We had a laptop hard drive go from fine to unusable in 10 minutes ... I wasn't concerned because It was the C-Drive and that was easily restored from the backup ... First problem --- backup was much older than we thought ... Second Huge problem ... Drive contained the C and G partitions and G was critical. Now the backup was critical and it was too old to be a solid recovery source.

A call to Secure Data Recovery and a review of my drive discovered that the heads had failed on the drive. Recovery was possible but it was a worse case scenario (or near worst case) ... I authorized the recovery and while it took 5 days to pull the G partition --- it was Fully recovered. I was given a drive with the data and was able to restore all critical files and work from the recovery drive.

Alec and the team said they'd be happy to attempt the C partition and while I didn't think there was anything critical on there I wasn't 100% sure. This was a lower priority recovery and was done over roughly 2 weeks. The C-Drive had a lot of issues in the recovery though the critical directories we wanted to double check pulled 100% and we where able to review all the files against what we had from the older backup.

Many thanks to Alec Sakenes and the Secure Data Recovery staff for all their help and a successful recovery of our critical data. If you find yourself in a jam --- I'd highly recommend you contact Alec and the team to help with your rescue.

More of the same...

There are so many great reviews already listed, I'm just adding my voice to the many others who received wonderful service.

Chris McMacken took my nervous call and made me feel at ease. My external hard drive had been knocked on the floor and I thought everything was gone - 370GB of photos, completed projects, files, etc. The thought of having to recreate everything was daunting to say the least. I appreciated the no-cost evaluation as other companies I talked to wanted a non-refundable deposit.

Chris sent a postage paid label for me to send in my hard drive. From the moment it was received, Chris stayed in contact, letting me know where they were in each step of the process. He patiently answered questions I had and explained everything to me. At the end of the process, 94.5% of my files had been successfully recovered.

I will happily recommend Secure Data Recovery & Chris McMacken to anyone who needs this service. It's the kind of thing you hope you never need, but when you need it, you want the peace of mind knowing there is someone there who can "fix" it.