Frequently Asked Questions

• How does data recovery work?

  Each data recovery starts with a risk-free professional diagnostic, which is performed inside of our secure audited Class 10 ISO 4 cleanroom labs. Upon completion of the evaluation process, our staff will provide a comprehensive diagnostic report and a no-obligation quote for successful data recovery. You are not obligated to proceed and can either choose to move forward or have the media returned in the same condition. If the process is approved, our engineers will proceed with the recommended steps to restore the data in the most secure and reliable manner possible. After the work is done, we will provide you with a file list of fully recoverable data. Our process is absolutely risk-free to you. You only pay for the recovery upon successful completion and your full approval, this is our No Data, No Recovery Fee policy.

• How much does data recovery cost?

  Data recovery pricing is based on the condition of the storage media and the scope of work required to safely and reliably restore the data. An exact price is provided once the media is diagnosed professionally. There are no hidden fees or surprises. Our data recovery quotes are provided with no obligation and are payable only upon successful recovery of your files.

• How long does data recovery take?

  Turnaround times depend on the difficulty level associated with your data recovery and by service plan. We offer flexible options that allow you to select how quickly you would like to have your data restored. Our data recovery experts can work on your project in one, two, or around the clock in all three shifts. Our labs provide the fastest turnaround times to meet your needs.

• Will you be able to recover my data?

  Our data recovery experts have decades of experience specializing in restoring data from all storage devices with the industry’s highest 96% Documented Success Rate. We invest heavily in research and development to guarantee consistent results regardless of media type, operating system or failure scenario.

• How will my data be returned?

  Once recovered, your data is provided on a military grade hardware encrypted external storage to ensure safe delivery from our certified lab facilities. The data is returned in its original file structure whenever possible and matches the file system format of the storage equipment it was recovered from to allow for ease of access.