Customer Satisfaction with Dedicated Representatives
Our customer representatives will walk every customer through the recovery process and answer any questions about their case. Our phone lines are open 24/7 to assist with data loss scenarios at any time. After sending in your media, or dropping it off at one of our 150 drop-off locations nationwide, you will receive a diagnostic report with an estimated turnaround time and price point. Those Studying at nearby at Drake University and Grand View University can enjoy our 10% student discount.
The standard service option comes with free diagnostics and our emergency service has an average turnaround time of 48 hours. Engineers are constantly researching and developing new recovery techniques for all operating systems including Windows, Mac, Linux, and Unix. Each case is backed by our “no data, no recovery fee” guarantee.
Transparent Security Practices
As an SSAE 18 Type II Certified company, we take privacy seriously throughout every step of the data recovery process. We are regularly audited by a third party to ensure we are meeting industry standards. We perform recoveries out of our certified Class 10 ISO 4 Cleanroom, that ensures your device will not experience any further physical damage. Our variety of other security certifications include:
- TRUSTe Verified
- Privacy Shield Certified
- GSA Approved Contractor
- PCI-DSS Compliant
Our stringent security paired with our excellent customer service earned us an A+ rating with the Better Business Bureau.
BBB Accredited Company with an A+ Rating
You can view the complete history of our A+ Rating and accreditation with the BBB, including full documentation.
» Verify our current BBB Rating
Data Loss Scenarios
Secure Data Recovery has successfully recovered data from every scenario including fire damage, water damage, and platter damage. If you have accidentally deleted your files, a virus has corrupted your device, or any other data loss situation, we can help. Call Secure Data recovery to start your risk-free case at 1-800-388-1266.