Hard Drive Data Recovery Services

Long post but here it goes…I must give a huge shoutout to Jake Gambatese with the company Secure Data Recovery. I did not realize the importance of backing up all my data on two devices. One of my external hard drives crashed and I took it to a local shop and they could not retrieve the data. They told me to search for a company online that specializes in data recovery. What data did I lose? My grandchildren’s pictures for the past two years and the last season of football for my college senior. I had an entire season of game video and pictures of him and his teammates. I make his friends posters and highlight videos of their seasons so I needed the pictures and videos. It was devastating. I researched companies and reviews and the one that I kept coming back to was Secure Data Recovery. I contacted them and they emailed me the information I needed to send my device off for an estimate. I was worried that the cost would be too much for me to spend as I am just an individual (social worker without a great income) not a large company they often service. However, Jake Gambatese realized my predicament and reached out to his superiors to get me the best price for the data retrieval. The turnaround was fast, customer service excellent, and I could not be more pleased. 100% of the data was retrieved. Almost 2TB worth of data. So, I highly recommend Jake and the company he is employed by.

The customer service was fantastic - corona virus and all. They did a fantastic job.

Chris helped me with sending in my hard drive to have pictures recovered. He is very knowledgeable and helpful. I am very pleased with his customer service!

The service was reliable and so much professional. Only thing was trying to reach them by phone. Email some times were answered to late. We knew that our hardrive was very very damage, but we could be very satisfied if someone were there on the line to let us know status.

When a power outage caused a mechanical hard drive failure, we had it checked out locally. The local outfit would send the drive out for recovery, the timeline was 2-3 weeks for diagnosis, up to 2 months to receive our data if recoverable.

Instead, we contacted SDR and spoke with Jake Gambatese. He asked pertinent questions, understood the situation, clearly explained the recovery process options and estimated a range of pricing. We especially liked the quick turn-around, the all-inclusive pricing, SDR’s “no recovery, no charge” guarantee, and an agreement written in plain English.

Jake immediately emailed a prepaid Fedex label and we shipped the drive to SDR. The next business day, Jake emailed the diagnosis and pricing, we signed off and, 4 business days later, our data had been recovered, in fact, all of it, and an encrypted hard drive with our data on it was shipped to us.

The entire process took 10 business days, SDR’s ‘standard service.’ Throughout, Jake informed us as each step in the process was completed. He answered any question we had and offered us further assistance with our recovery here should we need it.

Jake’s knowledge, attention to detail and timely, clear communication is among the best I’ve experienced in over 30 years in the IT business. As a first-time data recovery client, his professionalism and amiable demeanor helped assure us the job would be done as we hoped. As it turned out, SDR exceeded our expectations. So much so, we have shared Jake’s contact info with some of our colleagues and largest clients.

As a business owner who hangs his hat on providing the best service in our industry, I’m fond of saying great customer service is like great art, I can’t define it, but I know it when I see it. In the case of both Jake and SDR, we certainly have. They have our highest recommendation. Many thanks!

Jake Gambatese & staff got my drives checked out fast. He stayed in touch with me through the whole process & that''s what really counts in my book.
If I had to do it again, I know where I would go.
James Manis