Hard Drive Recovery

Frequently Asked Questions

• How do I get my hard drive recovered?

  The first step is to power down the effected hard drive right away. The second step is to write down everything that happened that led up to the data loss or physical damage and make a list of files that are most important to be recovered. Third step is decide if the data on the hard drive is worth recovering as data recovery is a considerable time and financial investment. Forth step is to contact a professional hard drive recovery company to get an evaluation scheduled and let their team walk you through the process. Performing DIY data recovery attempts will most likely not yield the missing files unless the hard drive issue is minor and more often than not makes the hard disk recovery more expensive or worse not possible.

• How much will it cost to recover a hard drive?

  The recovery cost of hard drive data recovery services will vary depending on what is wrong with the hard drive, what type of hard drive it is and how fast the data needs to be recovered. Because a fixed quote cannot be given until the hard drive undergoes at least the basic diagnostics we offer a completely free professional evaluation including free inbound shipping or pickup if the customer is not near our lab. After the examination is complete we provide a fixed quote which the client can approve or reject. In general our pricing falls between $100 to $300 an hour, payable upon a successful recovery. Meaning, we never charge any data recovery fees unless we can successfully show you the recovered files and ensure they are in working order. More information can be found on our recovery cost page.

• How long does it take to recover a hard drive?

  On average the data recovery takes 2 to 5 days but in an emergency our team works around the clock to get it done as fast as possible. The turn around time will depend on two key factors. First and most important is the current state of the hard drive after the hard drive failure. The second is the data recovery option chosen. We offer Emergency, Standard and Economy options to fit every budget.

• Is your hard drive data recovery guaranteed?

  Our customers receive total peace of mind during our financially risk free data recovery process with our “No data, no recovery fee” guarantee. We guarantee that we will not charge any data recovery fees unless we recover your data. However not all hard drives can be recovered, in some extreme cases such as severe platter scoring, natural disasters, severe fire damage the damage to the hard disk is too severe to recover with any data recovery method. We give our customers lost data the best chance of being recovered with an industry leading 96% success rate.

• Is free hard drive data recovery software safe to use on my failed hard drive?

  When you accidentally delete files from the recycle bin or have partition corruption but the hard drive or external hard drive is still in mechanically good working order then data recovery software is perfectly safe to use as long as you do not save the recovered data to the same source drive which can make the recovered data overwritten and corrupt. However, when your hard disk is not detecting or making abnormal noises then absolutely not. Do not attempt to run any data recovery software or recovery tool on mechanically failed drives as this will make the problem much worse. Instead contact a professional data recovery for help.