Hard Drive Data Recovery Services

Great Service

I had a great experience using this company. My customer service rep Mitchell Moore was always available and helped me through the entire process.

Awesome Service

Ryan Wiggins was my contact and he did a fantastic job, recovering data from two external hard drives that would no longer power up and had hard errors. All the data was recovered quickly and efficiently, and placed on a new external hard drive for our convenience. The price I admit was much higher than I expected, but at that point it wouldn''t have made sense for me to have the drives returned and try another service. I assume they are all priced similarly and who knows if another round of shipping would have completely damaged the drives beyond repair. We are happy to have the files back as many are extremely important to us. Thank you!!

Beware

My external SD card was corrupted and I needed a safe, fast, and reliable place to get it fixed. The videos on the SD card were very valuable to me (it''s completely my fault for not saving as I work, OOPS! -- lesson learned). Secure Data was one of the first things to appear after a simple Google search.

The website looked a little spammy, at least to me, with the big bold letters, flashing telephone numbers, and "Guarantee! Guarantee!" written all over the place.... But don''t worry, it wasn''t a spam website.

I worked with Ryan, who was super professional and quick to reply. I liked that. I would have never sent my valuable items away to a company who took 2-3 business days to reply. Ryan usually replied within an hour, so that was a green light for me.

The main issue with me was the cost. After sending in my card for an evaluation, they came back to me with a nearly $2,000 price tag. AND, if I didn''t want to proceeded, they charged $30 just to send me my broken card back--- that''s how they hook you. "Free evaluation! No Cost To You!" --- But they will charge $30 to send it back to you. So that was the first turn off.

99% of average working people do not have $2,000 sitting around! After going back and forth, they lowered the price to $600 for a "delayed" repair... which only took a few weeks. If you decide to work with them, go with the delayed repair price -- it doesn''t take long. That shows how much they tried to up-sell. Then, after the data was repaired, I needed to buy an external Hard Drive through them. The prices were doubled, much more than the price you''d see at Best Buy or Amazon/Ebay. For example, they sell a 2TB hard drive for about $200. Whereas on Amazon, I bought a 2TB hard drive for $65 and had it sent directly to their lab. I get it-- it''s how they make money. It''s convenient for everybody. But after the initially $2,000 price, I wasn''t happy to feel ripped off even more.

Ryan was professional and quick and my videos came back working just fine. But the price is OUTRAGEOUS and the up-selling of overpriced hard drives made me even more upset. I would tell my closest friends and family to look someplace else, to be honest.

Professional and Excellent Service

I was very impressed with the effort and personalized attention I received as a new customer. I sent two external drives in for evaluation for two of my customers. Although both of my customers declined to move forward after the quote for data recovery I was extremely impressed with the care and attention Ryan gave to me. I would recommend this company and would not hesitate to use them in the future.

Paul Belanger

Great effort

My case was tough, and while there were files that were damaged beyond full repair, Luke and his team where able to recover everything they could, and send the data back to me as quick as possible. Our entire business as well as 2017 taxes were on the hard drive when it crashed less than a little over 2 weeks before 2017 taxes were due. Luke made the process very easy, and explained the issues throughout the recovery process. I received the recovered data back several days before taxes were due, and was able to finish them by the due date.

Very helpful and professional

Wow, when I lost over two thousand of my photos I was in a panic, until I found secure data recovery. Ryan helped me all the way through the process of sending it in etc. He was there to answer any questions I had. Very helpful, I strongly recommend!

Excellent service

Secure Data Recovery is amazing. They got all my data; the process was simple and secure; the people were serious but friendly, and super responsive. They did the work at a fair price. Thanks!

Ryan is wonderful!

My computer guy at work looked at my crashed hard drive and told me that it had the "click of death" so I shouldn''t expect anything to be recovered. Thankfully he was wrong! Ryan Wiggins was my Recovery Specialist. He was great to work with and has a lot of patience! I would recommend Secure Data Recovery to all.

Very Helpful

Todd at Secure Data Recovery was very helpful and explained in detail the process and cost of recovering our data prior to even shipping my drive to them. Once SDR received our drive they kept me informed of the status of the process. Granted, it was not what I had hoped for but, they were able to take the HDD to their cleanroom and recover 100% of my lost data.
Todd worked with me through the entire process, when I needed to change the scope of my recover work and when I contacted him to expedite the recovery drive shipping.
When this happens again, and even with the best precautions it can happen, I will use this company again.

Success retrieving data!

Had an external drive for backup with years of business data that I could not afford to lose. The data survived the hardware crash and Secure Data Recovery was able to retrieve all of the data successfully. Thank you to Todd Carnahan for handling my case professionally and responsively.

I would recommend Secure Data Recovery for anybody''s data recovery needs.

A true pleasure

Recovering data is not inexpensive but their pricing was in line or lower than their competition. I was unfamiliar with the process and their customer service was top notch. Somebody held my hand the entire step of the way. Luke was the main guy and he responded immediately and didn’t hesitate to update me on any and all matters. They did run into an issue and I was informed about it and they asked if I wanted to wait another two weeks or have them send back the phone free of charge. I have since gotten back the phone with all the data recovered plus all the data out on a usb stick. I couldn’t have been happier about the entire process.

Secure Data Recovery very Professional

Data recovered successfully. Would recommend. Fair pricing, fast service, very professional.
Computer Technical Source, Wisconsin.