Certified Hard Drive Recovery in Miami, Florida

I run a documentary production house and Secure Data Recovery saved us after a major hard drive failure on a recent expedition-style shoot. Six days into a week-long shoot, both our main and backup hard drives failed simultaneously. All the footage from the first five days (i.e. most of the shoot) was on those two hard drives, and nowhere else. Both hard drives were brand new at the start of the shoot, and the cause of the simultaneous failure is still unknown. But whatever the cause, we needed that data – this was a six-figure production contract and without those 5 days’ worth of footage, we couldn’t deliver the client a film.

I made an initial attempt with a commercial recovery program, DiskDrill for Mac, and while the program was able to read the corrupted file system on the hard drives, I could not recover any intact, playable video files. That’s when I called Secure Data Recovery.

My case was handled by Eli. He was great – very responsive throughout the process and explained everything clearly. There was one initial hiccup – Eli sent me to a drop-off location that was closed on President’s Day, and after I showed up to an empty office, I had to contact Secure Data Recovery to find the next-closest drop-off site for the drive (luckily just a 10-minute drive from the first drop-off). That was a minor error, and completely understandable. Once I dropped off the hard drive, the process went very smoothly.

I paid for the expedited service and got a diagnosis the very next day. Eli said after inspecting the drives, Secure Data Recovery was confident we’d get a good result. I authorized the data recovery (I chose the Emergency plan, so we could get the data in 3 business days).

A few days later, I got a detailed list of the files and folders that could be recovered. It looked pretty comprehensive, so I approved the recovery. A couple days after that, 3+ terabytes of my recovered data was extracted and delivered to my studio on a password-protected hard drive. With just a few exceptions, all the files on the original corrupted drives were there, with the original folder structure intact, and most importantly, every file I’ve tested so far seems to be fully intact – the files open and play without any problems in Adobe Premiere.

This service was truly a lifesaver, and Eli was extremely helpful and professional throughout the recovery process.

I never knew how dependent I was on a phone until I lost all my contacts and photos. My phone was so damaged that I could not even power it on. I went to several business for help but was told there was nothing they could do. I contacted Secure Data Recovery and spoke with Elijah. He was able to retrieve EVERYTHING off my phone even though others said it could not be done. He patiently walked me through every step and followed up with not only emails but phone calls as well. I highly recommend this company and certainly Elijah! Excellent!

Great experience working with Elijah to help with data recovery of a crashed HDD. Responses were fast, and Elijah worked with my budget to help with the recovery costs since the HDD had to go to a clean room out of state. I''m happy with the service, and will certainly use this company again if needed.

Highly recommended.

Elijah was a great rep helping me to navigate through this process quickly and working to resolve any questions/issues that arose.

From the beginning, Rob gave me a lot of confidence in the whole delicate process, understanding the importance of recovering the data from my damaged external hard drive...
An excellent service, professional and dedicated... Thank you again...

Thanks Fred and everybody who participate:

Firstly, let me tell you that my mother tongue is Spanish and since I call you, while I was travelling to the US, from Miami, all the persons that I talked where really nice, give me clear directions and where very supportive. I took the 2 HD to the location you told me at Miami and they accepted without any restriction. During all this time I had very good and fluently communication with you about the situation of my 2 Hard drives. I´m really please with your service, let me share I was surprise you did not charge me and I recognized all the work you did to try to recover our data.

So thank you very much in behave of the people we serve in Nicaragua as non profit international NGO (PCI Nicaragua, https://www.pciglobal.org/), more than 100,000 persons, mainly school children and in my name.

Leonel