Data Recovery RAID from an Industry Leader

Of course there is never a convenient time to experience a storage media crash, especially when, due to a bizarre combination of circumstances, your cloud storage account happens to be inaccessible as well. SDR was very attentive and efficient in facilitating a quick recovery and turnaround of my data. The fact that they assign you a dedicated rep from start to finish is an excellent idea when one considers that, by the time you are contacting a data recovery service, you are already in an elevated state of frustration/anxiety. I would have no hesitation in recommending them to anyone who finds himself in a similar situation as I found myself.

I worked with Ryan on my recovery, and i expected nothing to be recoverable. When he originally sent me the quote for the costs, i told him i flat out could not afford it: he came back with a still too high quote, and i told him once again the same thing. Then he threw a hail mary, and gave me a quote i COULD swing. It was at the back of the line though, so i assumed it would be 2019 before i saw my data

Boy was i wrong: within 2 weeks i had a drive on my desk with all the data bar one file fully recovered. You guys basically saved me from losing everything except for my music collection, and also taught me a valuable lesson about backups. Needless to say as soon as the data arrived, i backed it up on three separate hard drives to keep things safe

Ryan was also extremely understanding the whole time; he realized i had made a mistake, and he didn't judge me for it, despite being an IT guy who should know better.

We had our network go down and found it was the disk array that destroyed the Domain Server. Included in the destruction was our financial files. We contacted Secure Data Recovery. My contact was with Jeremy Provchy. Jeremy did a great job taking through each step of the process. We dropped off our disk array and Jeremy kept us updated through the whole process. Secure Data Recovery was able to rebuild our financial files and we are back on track. The only minor problem (the 1/2 star) was when I tried to pickup our disk array, I was only given our disk drives. A miscommunication with the return site and Secure Data Recovery. Jeremy found the error and let me know that the server was at the original location. Unfortunately, a 2 hour drive each way. Otherwise I would recommend Secure Data Recovery!

Our NAS crashed recently, and we lost all our valuable data. Throughout the whole evaluation phase, Jeremy was very informative, fast and patient in responding to requests and questions, and in keeping me updated about the status of the system. I am really amazed at how thoroughly they looked at the hard drives during the evaluation phase, even if it was provided as a free service! The evaluation ended up taking longer than usual because our case turned out to be quite complicated. Given the level of complexity of the case and the required additional work to recover the data, we decided in the end to give up on the data. Nevertheless, I actually feel good about the decision, almost relieved even, because I know that the hard drives went through a rigorous diagnostic process by a strong, responsible team of engineers, and that they did their best to come up with a workable solution. Thanks to this service, I feel like I did the best I could to try to save the data. And all of this basically for free. Thanks!

Jeremy was very helpful in the process of getting a couple of nas system drives that had shot boards. There were prompt updates during the whole process and he answered all of my questions when I had them!

Thank you guys so much!

I worked with Ryan Wiggins recently on helping our company recover some critical project files that were lost due to a failed hard drive needed for a tight deadline that could have an impact on company revenue. Ryan responded immediately with a call to my online request and followed up daily throughout the entire process to make sure all of our needs and concerns were being met. Ryan has excellent communication skills and was able to help save the day by securely restoring our lost data and saving the company revenue in the process.