RAID Data Recovery

Two weeks ago our Raid 5 server crashed and we lost everything. I immediately contacted our software provider who we believed was doing regular back ups of our server as part of our maintenance package. Unfortunately, the last back up they had was more than 9 months old. We immediately put in a call to Secure Data Recovery Services and were put in contact with Jake Gambatese. Jake was very upf... Read Moreront and honest from the start. He explained the process in detail, did exactly what he promised, and kept me updated as things progressed. Jake was able to run the diagnostic tests, retrieve our data, and have it back in our hands in 5 days. I highly recommend Jake Gambatese and Secure Data Recovery Services. I will be forever grateful for their expertise!!!

Secure Data Recovery was able to help recover a failed RAID array and restore 100% of the data. Great communication, easy process and great results. I hope to never need them again... but would would recommend them to anyone who does.

Secure Data did a great job recovering data from my hard drive. Aspects included clear communication of the process, good web based forms, and timely response to questions. Don''t want to use them anytime soon, but glad to know they''re around if I have future problems.

What a pleasure it has been working with SECURE DATA RECOVERY! We had a significant loss of data and had tried a number of recovery options and all of them failed. What a difference it was when we found you and your company.
After reviewing your web site, we were impressed and excited about the prospect that your company could be our answer. But we almost didn''t contact you because ... Read Moreit was clear you deal with a lot of high end businesses and we are a very small, mom and pop operation. But our need to find a solution was just as stressful and pressing as those big companies. So we got in touch. GREAT decision!
The treatment we received made us feel like we were your number one customer. Our questions were answered quickly and thoroughly. Everyone we spoke with was focused on turnaround without us having to even mention it. Your team made us feel like everything was being set aside to respond to our case quickly.
Not only were you laser focused on our solution and turnaround you were impressively sensitive to our budget and worked hard to provide a variety of options.
These days, it seems that customer service is more lip-service than anything else. NOT at SDR! Phone calls were answered by a live person--not a phone tree with a dozen questions about who we needed to speak with. Every call we made took less than 3 minutes to get answers and all the information we were needing.
I grew up in a small, family-run business that always took great care of our customers. Dealing with you and your fantastic team reminded me of what my parents taught me about how to take care of the customer.
Forgive me for gushing over you, your team and your company but it has been such a long time since dealing with a superbly managed company with an incredible supporting team of technicians, professional engineers and friendly, knowledgeable customer care folks.
My daughter and her fiancé are in the IT world and I''m passing along your information to them. You made us feel like part of the family and while we hope we never have another data issue again, it would be a pleasure to return to Secure Data Recovery for your world-class customer care and the right solution.

Scott was great...! After speaking with him, we had full confidence in sending in our hard drives for recovery. And of course, full recovery was obtained! That was after we had 6 IT techs from 2 different companies working on it for 4 days!

Eric was very responsive and was able to recover all my data. It was costly, but memories are hard to replace.