RAID Data Recovery

When your external hard drive takes a crap it can be a stressful and uncertain time. However, Secure Data Recovery and Jake Gambatese changed that and made the experience the best it could possibly be, considering the circumstances. Excellent customer service and communication throughout the entire process. They went above and beyond and even had my data back to me sooner than anticipated. I h... Read Moreighly recommend them, but hope to never need their service again.

I (unfortunately) have had two issues with data on hard drives being lost. I have used Secure Data Recovery on both occasions, and they have been exceptional on both occasions. They made a complete recovery of data, even after my own IT guy could not recover the data. They finished the job quicker than anticipated, and quicker than they had promised. Scott, my local contact, has kept in great... Read More contact throughout this process, and answered all questions. I hope I don''t need them again, but if I do, I would not hesitate to use them again.

Jake was amazing to work with. My drive was diagnostic fast and then the recovery didn’t take long either. Email were answered almost instantly and the process was amazing without any hiccups. My replacement drive was sent out overnight and I received it the day after the payment was made. Amazing! I hope to never run into a problem with my drives again but if I ever do I know Jake and Secure Data... Read More Recovery will have me covered. Again amazing job! Thank you!

Scott McMacken and the Secure Data team were able to help recover a failed RAID array and lost data. He kept in constant contact with us throughout the process and explained everything in detail. I recommend Secure Data Recovery for recovering your data in any of the scenarios for having great communication, easy process, and excellent results.

I have been running a personal server for years that had 35.34TB at point of loss. Unwisely, I did not have proper backups of my data due to cost considerations. Little did I consider the cost of not having appropriate backups when needed. After more than one of my disks in my RAID5 bit the dust simultaneously, i was in a tight spot. I contacted Secure Data Recovery and Jake Gambatese was incredib... Read Morely helpful in getting my case handled. Their services are not cheap, but if you are in a bind and need your data retrieved from disks gone bad, they get the job done. Worth every penny to have my all of my data back and secure (with proper backups this time!). Would definitely use them again, but hopefully won''t have to!

tl; dr: expensive service, great customer service, great results.

For almost 20 years I''ve run my own file server. 4 disk RAID5. I''ve lost many, many disks over the years to normal failures, but through diligent management, never more than one disk at a time. Long story short, the entire server dropped one foot to the ground, causing problems in all four disks at once. I spent weeks t... Read Morerying to get the disks into some kind of working shape, and eventually threw in the towel. Faced with losing data that goes as far back as 1994 (stuff downloaded from a BBS!), I decided to try out Secure Data Recovery.

I bagged up the four disks and brought them to an official drop-off location in Emeryville. This was delightful, as the storefront was in fact a small computer repair shop who were absolutely lovely. They told me what to expect in terms of process and price, and gave me some advice as to how to proceed.

The rest of the process went as you would expect. The techs determined they could recover my data, and quoted a price that was quite high. I was in no rush, but even the "you wait til we get to you" price was outside of what I was expecting. I had given this data up for gone, so having the possibility of recovery was too tempting. I bit the bullet and agreed to the quote, and I am glad I did -- I realized later that I stored a bunch of old photos on there that otherwise would have been gone.

The only other hitch was that I ordered a drive from Amazon for them to use to send me the recovered data. Amazon delivered the drive to some mysterious location, never to be seen again.* When we all realized this was the case, my contact Scott M arranged to have my data sent back for free on their dime. I appreciate this, aside from saving me money, it saved me the time of trying to figure things out with Amazon and wait for them to ship another drive to SDRS and then waiting longer for my data.

Scott has offered very considerate customer service throughout this process. I appreciate the service and I appreciate getting the data back! I am really impressed they managed to recover data from four broken disks containing an XFS file system on top of linux logical volume management on top of an mdadm RAID5 array. This experience was an expensive mistake and I am making different choices now, but I am glad to be getting the data back.

* Apparantly they receive disks shipped directly from Amazon all the time, so this was just a one-off "whoopsy" by this particular Amazon delivery driver.