Data Recovery RAID from an Industry Leader

Excellent Customer Service

I worked with Ryan Wiggins recently on helping our company recover some critical project files that were lost due to a failed hard drive needed for a tight deadline that could have an impact on company revenue. Ryan responded immediately with a call to my online request and followed up daily throughout the entire process to make sure all of our needs and concerns were being met. Ryan has excellent communication skills and was able to help save the day by securely restoring our lost data and saving the company revenue in the process.

Great service

Had a catastrophic failure of drives with valuable data. Their website helped me identify the potential problem. I sent drives to them and three days later got list of files they had recovered. Quick efficient service considering the shipping etc. price seemed fair. Customer service rep was helpful.

Exceptional service

We had an ESXi 6 server lose 3 drives in a RAID 6 array of 6 drives. Contacted Secure Data Recovery and explained the situation and that the files we needed were on a VMFS formatted array on the RAID. After discussing the situation we shipped the drives off for diagnostics and found the situation was favorable and opted for recovery. We chose the standard recovery window but the engineering team had time over the weekend and processed our data earlier than expected and turned the data out much quicker than we hoped for. Super impressed with not only the rate of recovery but the service level from SDR. The customer portal is excellent, the interaction was very fluid and response times were excellent. Will definitely use them again if needed and would highly recommend them to anyone who asks. Thanks so much!!

Happy Customer

we recently acquired this branch that their UPS was out of service for two months and no one telling me what''s going on. the previous System Admin telling me they are all backing up but it was not. the power surge damaging 4 of 600GB RAID 5 drives and Mitchell helping me to recover most of the data especially Hyper-V VMs that contains My-SQL DB. the price is higher than other companies but I got what I need it. Thank you.

100% RAID Recovery Success

Jeremy was very helpful in getting our data recovered. He put the process into play fast and he kept the communication open as informed. We are happy that we made a right decision since in reaching SDD for our needs. Overall experience in working Jeremy of SSD was perfect and mission critical data was recovered 100% but price was bit expensive.

SO THANKFUL for 100% Recovery

When I felt hopeless after losing 8 TB of video data, here came Secure Data Recovery to the rescue! We are a (Religious Programming) Television Studio with years of video footage, project files, and post edited programs stored on multiple 2, 8, and 10 TB external hard drives. Knowing we were taking a huge risk in our inefficient way of storage, we were eventually able to invest in a large (in house) server on which to transfer all of our data. During the very extensive process, the transferring from one particular 8 TB hard drive continuously failed, which eventually resulted in our losing ALL DATA from that one drive, which contained multiple post edited one-hour programs, raw video footage, and commercial projects. After extensive review of data recovery companies, we discovered Secure Data Recovery and inquired about the process and our options. Although any data recovery is quite expensive, we felt very secure and confident in proceeding with entrusting our problem to Secure Data Recovery, especially knowing we would only be charged a service fee and return shipping if the data could not be recovered. Working with Alec Sakenes has been an exceptional experience! Through multiple emails from him, we were given very informative periodic updates, the preliminary estimate, which we would only pay if the data could be recovered, and eventually the GREAT news that 100% of the data was recovered! I highly recommend entrusting your valuable lost data or "sick" hard drives with SDR, beause they saved countless hours of work for my staff! Working with Alec Sakenes has been like chatting with a friend online, and I recommend him to the highest level possible. With all sincereity, THANK YOU ALEC, and thank you Secure Data Recovery. We are not only thankful, but blessed to have found you!

5 Stars

Alec was very helpful. Overall my experience was perfect, just a bit expensive. 100% of my data recovered. Very happy customer, will recommend

Free estimate was key - Thanks for your patience!

The free estimate made it a lot easier for me to convince management to try out a new vendor for data recovery. Once we were assured that the data was recoverable, everything proceeded smoothly.

I do have to thank Mitchell for being patient as we worked through some accounting issues on my company''s end. We received our data in the timeframe promised and we were on our way in no time.

Exceptional Service - but at a price

Having lost the ability to see or download any of about 500 GB of data from my RAS box I search for data recovery experts and with the help of the Better Business Bureau, and a review of SDRs website, I settled on them. The estimated prices was in the $400-$500 range and the contact person (minder) Fred Wright was not only extremely attentive and helpful but also knowledgeable as well.

They did recover 100 percent of the data in a very timely fashion. The only drawback was the eventual cost which came in at over three times their initial estimate.

Critical NAS Recovery

All hard drives on our NAS server were damaged. It was critical that the data be recovered as only partial backups were not sufficient. Secure Data quickly recovered all of our data. Mitchell and his team were very efficient, professional, and understanding of our situation. They were very responsive to all of questions and concerns. Highly recommended!

RAID Recovery Success!

I had a client with 2 drives fail in their raid array. Their backups had failed as well and their most recent successful backup was 7 weeks old. They were looking at months of manual data entry and a fair amount of data would have been completely lost. I had not used Secure Data Recover before, but I had heard good things about their success rates. I contacted them and arranged to deliver the drives. We opted for the express diagnosis and it was extremely fast. Much faster than they even advertise. They were confident that they could recover the bulk of our data. We moved forward and when we received our recovery it was once again ahead of schedule and they had fully recovered all files. Huge thanks to the recovery team and especially to our rep Mitchell Moore. He guided us through the whole process and gave us excellent service even on the weekend! I highly recommend Secure Data Recovery for anyone with drive failures.

100% data recovery

About 6 months ago i was at the phone with my computer guy, hearing him say that my HD with 500GB was damaged and all my files were lost....yeah i know, i didnt had a cloud service at that time. I didnt know what to do. I had valuable files in that HD that i couldnt afford losing it. Since i live in Brazil, i tried a recovery service there and after 20 days waiting, i got a call telling me that only 40GB of my files had been recovered and i should go their office to check the files and decide if would want them and pay the amount. The guy said that the HD was very damaged and that all i would recover would be that 40GB...so i went to USA and found SECURE DATA RECOVERY. Sent an e-mail that was answered by Alec Sakenes. The guy was very attentive and helpful during all process...and i know that i am picky...today after 10 days that i delivered my HD for recovery, i got an e-mail from Alec saying that all files were recovered! He was as glad as i was! Monday i will be back to Brazil with all my files back and very thankful for the great service S.D.R provided to me. If you are still looking for a good recovery data service, you can stop looking...you just found it! ;)