Expert RAID Data Recovery Services

Chris was very helpful in what would and would not happen in the process we embarked on.
He was great along every step of the way and was great with communication on the task.

I found Secure Data Recovery after searching for a company to help us after we discovered we had erased footage from a shoot without importing. Chris McMacken responded to my inquiry within the hour and quickly understood our situation, explained what the technicians could do, and helped us arrange everything needed to drop the drives off at their Cahuenga location.

Throughout the process, Chris kept us informed with the status of the evaluation and very clearly explained the technician''s findings and our options to move forward. We had creative changes in our production which made the lost footage irrelevant, so we ultimately decided not to move forward with the recovery, but I was very impressed with the detailed responses in the evaluation and Chris''s professionalism. If, heaven forbid, I run into the same situation again, Secure Data Recovery will be my first call.

Jake bates help me in many projects for the past 6 months. Went above and beyond the call of duty. All around example of what this company stands by and remarkable kind man and a heart of gold.

What a horrible position to have lost all your data! But Chris McMacken couldn’t have been more helpful or understanding. He responded with the confidence and reassurance we needed; keeping me up-to-date every step of the process with personal phone calls. ALL of our files were recovered promptly and Chris made it happen!!

Our microbiology lab server''s RAID5 hard drive setup had three drives fail at once, resulting in a total data loss. I contacted SecureData and immediately was impressed by the level of professionalism and dedication to my satisfaction offered by SecureData representatives. I''d specifically like to thank Mitch, whose quick replies and detailed responses to all my questions really made the recovery process painless. The data recovery process was quick (~ 1 week) for the number of files (tens of millions) striped across our RAID5 setup. Since our lab is housed within a university, setting up a purchase order took approximately twice as long as the data recovery. That being said, we were provided with the list of files recovered (which were all files in this case), and were happy to know we would have all our data back upon receipt of payment. I can''t say enough good things about this company and their quality work! SecureData saved multiple members of my lab weeks/months of retooling research scripts and piecing data analysis pipelines together again from scratch. I highly recommend this service to anyone else going through a data loss, especially when it involves data loss from a RAID setup on their server.

These reviews are ones those of us in the IT world always hate to leave, because at some point there was a hardware failure resulting in data loss and casting into doubt is the data ever going to be salvageable? Will our office have to spend countless hours rebulding the data by hand (and never getting it exactly the way it was before?)

At the end of June our office server suffered a dual drive failure in a RAID5 setup on our Dell server. This server housed client data, financial information, and customer database information. Then one morning we walked in and it simply didn''t work anymore. Two blinking orange hard drive lights confirmed my worst fears. Dead drives in the array.

I promptly reached out to Secure Data Recovery after anxiously reading numerous reviews that evening to try to find one recovery company that is reliable, and not a fly by night company. Secure Data Recovery (and the reviews on this page here) gave me confidence to fill out the online form.

The next day, Mitchell reached out to me arranging for a free FedEx shipping label to box up the drives and send them out to the SDR recovery site. Mitchell patiently explained the steps of the recovery process, what was required from our office, etc. Several days later, SDR had our drives and confirmed they would immediately perform an analysis to see what/if anything was recoverable.

Several days later MItchell emailed me that 99.9999% of our data was recoverable. He sent a zip file containing the partition location of the data that was found, file names, file metadata, and date/time stamps confirming they indeed did find our data. Including the financial and customer information. I gave Mitchell the go ahead to perform the recovery. A week later I was contacted by Mitchell stating the data recovery was complete and our bill prepared.

Because we are a small business, we sent a Cashiers Check via USPS Certified mail for payment. Due to a severe set of unfortunate circumstances, the postal service lost that certified payment requiring us to send out a second payment via UPS 2 Day air.

This is where SDR and Mitchell REALLY shined in extreme professionalism, gracious courtesy, and why I would not hesitate to recommend SDR. I explained the situation to Mitchell regarding the lost USPS payment and asked if that payment ever appeared at the SDR office, if they could return it back to us for destruction). If you don''t know, a cashiers check is good as cash to the recipient. After the second payment was processed and our data returned to us, Mitchell confirmed that the first payment lost by the postal service indeed did arrive. SDR promptly returned that payment at no cost to us which arrived a few days after our data. During this time our account rep Mitchel was a steady go-to guy who responded after hours, during hours, and handled every single one of our concerns with the utmost care and professionalism.

Then about our data... EVERY. BIT. WAS. RECOVERED! Much to our great relief and sanctification, all of our data was recovered in full. The server drives died a day after our last accounting update so we knew exactly what the numbers were in our financial program. Our data came on a hardware secure external 1TB drive with a recovery code emailed to us. We plugged in the drive and have spent the last few weeks conducting analysis of our data. Thankfully every single bit that was on the server was recovered IN FULL! We were able to immediately start working with our client data and financial data as if nothing ever happened.

Because of our set of circumstances where this happened in the midst of us implementing a new backup solution to our server (we couldn''t get it in place before this data loss happened), we were left totally relying on the reputation of SDR to recover our data. Not only did they meet the expectations given through the reviews here, but they so far exceeded those expectations, I have no reservations of recommending SDR or sending any clients of ours to SDR if the need arises.

True data recovery specialists and professionals work here!