Certified Hard Drive Recovery Services in Portland, Oregon

Fantastic customer service

17 years in the photography industry, the day came where my heart sank when I realized a drive went down. I called secure data and spoke with Chris McMacken, and from my initial phone call my fears and nerves were put at ease.
Every step of the way, Chris made sure to discuss the process and kept me up to date. Also, as being a small independent business, this company also worked with me in a pay plan, which far beat my expectations of any company. I can not say how helpful that was, especially after moving to a new place and starting up business again.
I highly recommend this company!
Thank you Chris and the Secure Data team.

Very efficient

Chris and his team were very fast and efficient throughout the whole process. Everything was streamlined and made easy for us, from communications and instructions to shipping details. They handled it all and did a great job recovering the data from my failed hard drive. The process was super easy, and I would definitely use them again.

Fast and flexible

Secure Data did a great job recovering data from an external HDD which had been dead on a shelf for almost 10 years! Frederick was responsive, informative, and was able to work with my needs and budget to save me a significant amount of money while recovering all of the data I needed. Extremely professional and great customer service. Definitely worth it.

Fast Response

Chris called within minutes of my request. I had my diagnostics in a matter of days. Data took much longer than anticipated to recover but he quickly responded to all of my queries either through email or a phone call to provide an update. My only suggestion might be to provide proactive regular updates on progress if it goes beyond the quoted time. All in all a very professional experience. .

Awesome service!

I had a very good experience with Secure Data , specifically with Chris. He was extremely patient with me, very professional and timely. Excellent customer service and was able to retrieve all the data off a drive that had failed me. I highly recommend Secure Data.

Great Job Very Professional.

Recovered 15 years of data form my crashed HD. The customer service (from Frederick Wright) was top notch. Good, clear communications and fantastic results. Over 99% of my data was recovered. Hope I never need the service again, but am glad to know If I need it, the service the team is capable and proven.

All Photos Recovered

I'm a photographer. My WD 1TB ext HD failed with all my photos since 2004 on it. Many of the photos were from overseas trips which were irreplaceable. My local computer repair place was unable to retrieve any of the data, so I turned to Secure Data to see if any files could be recovered. Working with Frederick Wright, he assured me all files could be recovered, but the initial price for a quick recovery was beyond my budget. After some back and forth negotiations with Fred, we were able to come to an agreement on a price. I wasn't in any hurry to get the files back, and was leaving for a monthlong trip, so we worked out a plan to retrieve the data after I returned. Fred was friendly and willing to work with me from start to finish, and I'm relieved to have all my photos back. I would heartily recommend Secure Data to anyone having hard drive problems and advise people to always have more than one backup available.

Excellent!

After taking my drive to a few other places that couldn't recover the data off my drive, these guys not only got it done but did it and in a fraction of the time! Using the website tools to go through the process was really easy and quick. Rob's customer service was top notch. I will never take a broken drive anywhere else.

-James

Great service, but the compassion was better!

I have worked with several data recovery companies in my 20 years of IT work and this experience stands out above all others. I was trying to help a friend recover data from a damage drive, and she happens to be battling leukemia and is very sick. Her family has a heavy burden of medical bills, and while Secure Data Recovery offers very competitive prices, the recovery charges were much higher than she could afford. She keeps the books for several youth sports programs in our community and the data lost would have taken her hundreds of hours to re-do. After speaking with our sales rep he went to bat for us and worked out a deal that would take longer (a week or two) at a greatly reduced price. The news that I got to give my friend about her data being recovered was awesome, it made her week!!! Thank you so much for being a very professional company, but also one who cares about people. We all have a job to do and that costs $$$, but there are times when people are more important and this is one of those times. Thank you Alec Sakenes, you are a great man and one I will not forget anytime soon, likely never!

Helped me with a particularly difficult case

Secure Data Recovery helped me with a particularly difficult case for which I had exhausted all other options. They recovered a good amount of data and most of the important data was represented in the final result. They were also willing to work with me and cater to my unique circumstances. Their customer service and overall performance was as good or better than expected.

Excellent Customer Service

Chris was great to work with. He made the process much better than I expected and kept me informed through every step of the way. He was able to get all my data back very quickly when I never expected to see it again. I will recommend Secure Data Recovery to everyone I know.

April

Absolutely priceless!

Secure Data Recovery should be your only place to go for data recovery , no two thoughts about it! The only regret I have is that I did not contact them sooner. When I delivered my hard disk drive that had crashed 3 years ago, I never expected that I would get back all the data it had when I called them up in September 2017. Even though Chris told me in our first call that they will exceed my expectations , I never thought in my wildest dreams that the recovery would be this quick, professional and on-time! Thank you , Chris and Secure Data Recovery – you are a life-saver!