How Our Data Recovery Services Work

Our data recovery process is transparent and efficient to ensure that you are kept informed every step of the way, and that you get your critical files back as quickly and securely as possible.

Here’s how it works:

Step 1: Create a Help Ticket

Enter detailed information about your data loss case using our online form. You will then receive a case number.
You can also call us at 1-800-388-1266 to speak with one of our customer service representatives.

Step 2: Send Your Device to Our Lab

Drop it off at one of our labs or authorized partner locations.
Mail it to one of our labs with a prepaid shipping label that we provide.
Schedule a direct pickup from your location.

Step 3: We Receive and Process your Device

We photograph your device, scan it, and then assign a unique tracking number.
Your media is then placed in a dedicated storage container of its own.

Step 4: Our Engineers Begin Work

We conduct a complete analysis of your device.
Then, we diagnose the cause of your data loss.
Finally, we provide a no-obligation price quote and estimated turnaround time to recover your data.

Step 5: We Recover Your Data

You will receive a list of all recovered data.
Then, you can confirm the results of our recovery process.

Step 6: We Return your Recovered Data

Recovered data is copied to a secure external drive and shipped back to you.
Depending on its size, we can also return it via secure cloud.
We return your original device in a separate shipment, or we can safely dispose of it at your request.