How it Works

Step 1: Fill out the Recovery Form

• Enter your contact information into our support form to receive a case number . Please include as much information as possible about your device's failure.
• If you have any questions or would prefer to speak to an customer service representative, call us at 1-800-388-1266

Step 2: Ship/Drop Off Your Media

• After receiving your case number, follow our shipping instructions to safely send your media. Be sure to use appropriate packaging materials.
• Alternatively you can drop off your drive at a local facility. We operate in dozens of locations through the United States

Step 3: Wait for your Free Diagnostics

• Our engineers will perform several tests to assess your devices condition. Each evaluation consists of a price quote and a turnaround estimate.
• We complete standards evaluations within 48-72 hours. You are free to refuse the estimate and we will return your device.
• Expedited and emergency evaluations are also available

Step 4: We Perform Your Recovery

• Our engineers work in a Certified Class 10 ISO 4 Cleanroom to treat physical media issues.
• We create a copy of your device and perform logical file repairs as needed. All of our procedures are secure and safe.
• You will receive a list of recovered files and folders. We will never charge you without first verifying your data.

Step 5: You Receive Your Data

• Once approved, we will send back your files on virtually any type of device. You may use your own media or purchase media from us.
• Small files and folders are available through a secure FTP server, and if you would prefer, we can encrypt your data for added security.
• All of our services fall under our no data no recovery fee policy.