Home AboutHow It Works?
Testimonials
Customer Testimonials
Secure Data Recovery - Company Overview

How Our Data Recovery Services Work

Our data recovery process is transparent and efficient to ensure that you are kept informed every step of the way, and that you get your critical files back as quickly and securely as possible.

Here’s how it works:

Step 1: Create a Help Ticket

  • Enter detailed information about your data loss case using our online form. You will then receive a case number.
  • You can also call us at 1-800-388-1266 to speak with one of our customer service representatives.

Step 2: Send Your Device to Our Lab

  • Drop it off at one of our labs or authorized partner locations.
  • Mail it to one of our labs with a prepaid shipping label that we provide.
  • Schedule a direct pickup from your location.

Step 3: We Receive and Process your Device

  • We photograph your device, scan it, and then assign a unique tracking number.
  • Your media is then placed in a dedicated storage container of its own.

Step 4: Our Engineers Begin Work

  • We conduct a complete analysis of your device.
  • Then, we diagnose the cause of your data loss.
  • Finally, we provide a no-obligation price quote and estimated turnaround time to recover your data.

Step 5: We Recover Your Data

  • You will receive a list of all recovered data.
  • Then, you can confirm the results of our recovery process.

Step 6: We Return your Recovered Data

  • Recovered data is copied to a secure external drive and shipped back to you.
  • Depending on its size, we can also return it via secure cloud.
  • We return your original device in a separate shipment, or we can safely dispose of it at your request.
Request Help
Call for Immediate Assistance
800-388-1266
24 Hour Service Expert hotline
Alternatively, you can also fill out
a request help form online
Submit Help Request
Secure & Certified
Find Location Near You
Office Locations
Recent Blog Articles
  1. Restoring Data from Failed HGST Ultrastar Drive
  2. Expert VM Data Recovery on a RAID 10 Array
  3. Drive Failures Take Pediatrics Group’s NAS Offline
Download Our App
Apple store mobile app link

Follow Us:

Back to Top
Call us at 800-388-1266