We take our customer’s privacy seriously, which is why we are SSAE 18 Type II certified and follow PCI Security Standards. We were the first company to install a Class 10 ISO 4 Cleanroom, which limits the amount of dust particles in the air. This keeps your device from experiencing further physical damage and gives you the greatest chance of a successful recovery.
Our customer service representatives are available through our phone lines 24/7 to answer any questions about your case and walk you through the recovery process. We have the fastest turnaround times in the industry and offer an emergency service with an average turnaround of 48 hours. With every case, our engineers provide a price quote and estimated turnaround time and we have a firm no recovery, no fee guarantee. Our certifications and trained customer service representatives earned us an A+ rating with the Better Business Bureau.
BBB Accredited Company with an A+ Rating
You can view the complete history of our A+ Rating and accreditation with the BBB, including full documentation.
» Verify our current BBB Rating
Signs of Device Failure
If you notice any of the following signs, immediately power down your device to avoid further damage.
- Grinding or whirring noises
- Error messages
- Disappearing files
- Computer won’t recognize the device
Do not attempt to recover the data yourself as this will limit your chance at a full recovery. The best option for the people of Kissimmee is to call Secure Data Recovery services to set up a case and receive diagnostics. Our standard service offers free diagnostics and you are under no obligation to proceed after receiving the diagnostic report. We even offer a 10% discount for students, which is good news for the students of Johnson University. Call us at 1-800-388-1266 to start your case today.