Customer Service Any Time of Day
Our customer service representatives are available 24/7 through our phone lines to answer questions, start your case, and guide you through our recovery process. Every case we receive is given a diagnostic report that includes a price point and estimated turnaround time. Customers of Flint, MI can choose from a variety of service options to find one that fits their budget. The standard service comes with free diagnostics and our emergency service has an average turnaround time of 48 hours.
We stand by our no data, no recovery fee guarantee and boast a 96% success rate for recovery from all devices in any scenario. Once your quote has been approved, you can monitor the progress of your device by using our convenient online customer portal.
Certified Secure Practices
Our company is SSAE 18 Type II Certified, which means we take the highest precautions when handling your media within our facility. We are regularly audited to ensure we are following strict security protocols and post all of our attestation reports and certifications online via our website. Some of our other certifications include:
- HIPAA Compliant
- PCI-DSS Compliant
- TRUSTe Verified
- FIPS Validated data handling practices
Data Loss Scenarios
No matter the data loss scenario, our engineers have decades of experience and are Apple Mac Certified to deal with all loss circumstances on any operating system including Mac and Windows, Linux and Unix. Some common scenarios are:
- Accidental file deletion
- Physical Damage
- Environmental Damage (including water, fire, and smoke)
- Failed RAID Rebuild
To start your risk-free case, call Secure Data Recovery at 1-800-388-1266.