Reviewed on Sep 22 2021 | Ames, IA
I was incredibly impressed with the entire process, and I’d like to elaborate a little bit on that. When the data loss occurred that prompted the need for your services, we first attempted to use one of your competitors. I sent the drives in, they didn’t ask many questions, they got a basic structure of one file, charged us over $10,000, and then called it a day. They then refused to assist once w... Read Moree identified the file they gave had nothing in it. There was no follow up, there was no in-depth digging to figure out what we were trying to recover, that was the entire process. However, when we switched to Secure Data, the entire process was about determining what we needed, finding that data, and then doing everything possible to ensure the data is fully recovered. SecureData made sure to give me information that was based on what they knew, not based on assumptions or hopes. It was a much better process that allowed me to feel much better about our data being recovered.