Data Recovery Services in Berkeley - RAID, SSD & Hard Drive Recovery

Scott and Secure Data Recovery did an outstanding job recovering all my data from a failed Solid State Drive. Their explanation of alternative solutions was very clear, they kept me informed throughout, and delivered all my recovered data when they said they would.

Elliot was my rep and did a great job ushering me through the process and keeping me up to date in a speedy and professional fashion. Thanks!

We had 25 years of files saved on a portable hard drive. One day I went to retrieve a file and discovered all of the files were gone. I called SDR and overnighted the hard drive to them. Within 24 hours they told me they could recover the data. Within 10 days I had a new hard drive, converted from windows to mac and was back in service.

tl; dr: expensive service, great customer service, great results.

For almost 20 years I''ve run my own file server. 4 disk RAID5. I''ve lost many, many disks over the years to normal failures, but through diligent management, never more than one disk at a time. Long story short, the entire server dropped one foot to the ground, causing problems in all four disks at once. I spent weeks t... Read Morerying to get the disks into some kind of working shape, and eventually threw in the towel. Faced with losing data that goes as far back as 1994 (stuff downloaded from a BBS!), I decided to try out Secure Data Recovery.

I bagged up the four disks and brought them to an official drop-off location in Emeryville. This was delightful, as the storefront was in fact a small computer repair shop who were absolutely lovely. They told me what to expect in terms of process and price, and gave me some advice as to how to proceed.

The rest of the process went as you would expect. The techs determined they could recover my data, and quoted a price that was quite high. I was in no rush, but even the "you wait til we get to you" price was outside of what I was expecting. I had given this data up for gone, so having the possibility of recovery was too tempting. I bit the bullet and agreed to the quote, and I am glad I did -- I realized later that I stored a bunch of old photos on there that otherwise would have been gone.

The only other hitch was that I ordered a drive from Amazon for them to use to send me the recovered data. Amazon delivered the drive to some mysterious location, never to be seen again.* When we all realized this was the case, my contact Scott M arranged to have my data sent back for free on their dime. I appreciate this, aside from saving me money, it saved me the time of trying to figure things out with Amazon and wait for them to ship another drive to SDRS and then waiting longer for my data.

Scott has offered very considerate customer service throughout this process. I appreciate the service and I appreciate getting the data back! I am really impressed they managed to recover data from four broken disks containing an XFS file system on top of linux logical volume management on top of an mdadm RAID5 array. This experience was an expensive mistake and I am making different choices now, but I am glad to be getting the data back.

* Apparantly they receive disks shipped directly from Amazon all the time, so this was just a one-off "whoopsy" by this particular Amazon delivery driver.

My external hard drive was damaged during a move, but Jonathan and Secure Data worked quickly to help me recover 100% of my files. He was friendly and communication was outstanding. I hope I never need these services again, but if I do I''ll be reaching out to Secure Data Recovery!

Elliot was great to work with! Communication was fast and clear. Elliot made sure to follow up when I had missed one the emails along the way. So glad to have the data back!