Hard Drive Repair and Recovery Services in Atlanta, GA

Very satisfied.

I have an A+ certification and like to think of myself as fairly tech savvy when it comes to data recovery and things of that nature. However, it was quickly determined that the type of failure this SSD experienced was beyond the capabilities of any or my techniques, or any commercially available software recovery tools. After contacting Secure Data Recovery, the sales representative that was assigned to me, Rob Anderson, was very quick to contact act me to get more details on my situation. I decided to send the SSD in to have it evaluated via a drop-off location near me. They received the SSD on May 9th, and responded to me with the diagnostic results by lunch time, May 11th.

Rob was then able to assist me along the way, always being sure to keep me in the loop of the process. The diagnostic results gave a fairly safe statement that due to damages, the recovery would not be complete. However the results were very satisfactory, recovering above ~95% of the entire drive. All files and directories listed in our specific files list were recovered in full, as they were on the old drive, which is nice because a lot of time when you do a RAW recovery, files can be mis-named and out of place. They were also sure to send me text file lists of all good (recoverable) and bad files on the drive before we paid for the recovery to be sure they were able to get the key files we were concerned about.

All-in-all, the entire process with Secure Data Recovery, and with Rob, was very professional and pleasant. And while the nature of data recovery is never guaranteed, this is the company I would chose to handle any issues I may come across in the future.

Great Service from Chris

I was understandably scared when my computer crashed. Chris and the people at Secure Data Recovery made the process quick, easy, and reassuring. I got back everything I needed and it cost less than I thought it would. Chris always replied instantly and kept me posted on what was happening. Thanks for your help!

Highly recommended!

They were able to recover my files from a failed drive in a very timely manner, and the customer service was great! I would highly recommend!

Excellent Service!

I would like to thank Rob and the rest of the data recovery experts for assisting me with recovering my cell phone data. The excel spreadsheets were very helpful! I really appreciate it!

Great company!

I would like to thank Todd and the rest of the staff for recovering my data I THOUGHT I had a slim chance of getting back! My external hard drive bailed out on me, but they saved the day! On top of that, they gave me a payment plan that worked well with my budget. I really appreciate their patience and expertise.

SECURE DATA RECOVERY SAVED MY CAREER!

On February 24, 2018, MyPassport 1TB portable hard drive suddenly stopped working. A few days and a bucket full of tears later, I took my portable hard drive to a company in Marietta, GA. After several hours, they told me that my portable hard drive was severely damaged and that it should be scrapped. They stated that the header crashed. They e-mailed me stating that they could not do anything to save my files because there was nothing to save. They deemed it a "no recovery." Not accepting that answer, I drove to pick up my hard drive, believing that my career was over. Thankfully, the IT guy at my government job was able to save what he could, then he suggested sending my portable hard drive to Secure Data Recovery, because of their "clean room."

OH. MY. GAWD! When I tell you that LUKE MARRALI and his team in Ohio went above and beyond my expectations to save my career!! I work as an important part of courtroom proceedings, so when I thought that nothing could be retrieved from 2011 till February 25, 2018, I was devastated. I could not eat, I could not sleep. I cried at least once a day the whole month of March, as I waited for results from Secure Data Recovery.

On Good Friday, I opened up the new portable hard drive that Secure Data mailed back to me. and EVERYTHING I NEEDED WAS THERE! All files, all audio, even pictures and movies that I didn''t care to get back. All I wanted were my court files! It was sooooo worth the cost. That amount versus my career, benefits, pension --- hmmmm --- I think I''ll go with, peace of mind for, $2700.00, Alec." (Now, that was my total. Everyone''s total will vary, depending on the service that you need.) Thank you to my engineer in Ohio that worked on my hard drive. YOU DO NOT UNDERSTAND HOW GRATEFUL I AM!! You do not know that I almost got fired from my excellent career due to me not backing up my hard drive onto another hard drive. I now have my files backed up to four different hard drives. I''ve learned a lot about portable hard drives. I am now more aware of how fragile and sensitive they are. I learned about headers and platters. I also learned that Secure Data Recovery is the BEST DATA RECOVERY BUSINESS THAT I KNOW AND WILL HIGHLY RECOMMEND THIS COMPANY!

I humbly thank you, Luke in California, and my engineer in Ohio. Luke was patient, professional, and prompt in responding to my e-mails. I actually felt as if I was his only client. Thank you a million times over, Secure Data Recovery. This is my first week of having no worries since MyPassport went out on me. But now knowing that all the files that I really needed were retrieved -- I can''t tell you how thankful I am that the IT guy at my job suggested this company. THANK YOU! THANK YOU! THANK YOU! you-all are awesome!!

If you lose anything on your hard drive that is of importance, I highly suggest using this company, hands down!

Got back all my data.

The heads on my hard drive died. I lost around 12 years of pictures (440 GB) along with all other data on that drive. I''m happy to say that Secure Data Recovery got back 100% of my lost data. At first, the cost was a little steep, but Frederick Wright (my contact through the whole process) helped me lower the cost tremendously by lowering the priority of my recovery. This process is not cheap, but if you have lost data, I would highly recommend Secure Data Recovery.

A+++++ Service

So very thankful to Chris and the team for recovering my data. Moreover they went above and beyond to work with me on a customized plan to fit my needs. This company just gets the job done!!!! I hope your hard drive doesn’t crash, but if it does...... CALL THESE GUYS!!!! Thank you again for the courteous, fast, and efficient service!

Great Customer Service

This is my first experience with Secure Data Recovery. Chris was an awesome tech to work with. He kept in contact and clearly explained the process. Unfortunately our Hard Drive was going to be a worst case scenario, so we did not go thru with the repair but Chris kept in touch and was a great help to give us some closure on the drive. I would definitely recommend!

Great experience

Dealing with the hassle of data loss isn't pleasant. But Rob at Secure Data made the transaction smooth and seamless. Great job. Hopefully i'll never have to visit them again, but if I must this will be the place I go.

Great company, great process

I had tens of thousands of pictures of my family from the last 13 years saved on an external hard drive that recently stopped working. After contacting a local computer repair shop, he suggested I find a data recovery company to see about saving the files on the drive. I contacted 2 companies before calling Secure Data Recovery. While the process and product was similar with all 3 companies, the customer service was not. I spoke to Jeremy the very first time on the phone and he remained my contact throughout the process. He was thoughtful, understanding and professional. Losing personal photos can be such an emotional thing, and he allowed me to take my time in making my decision to move forward with the recovery. Very shortly after they received the drive, I got an estimate for the recovery. Our files were on a terabyte drive and that made the process a lot more expensive. I was disappointed that we couldn't afford the initial estimate, but contacted Jeremy to let him know that I would be trying to save up to get it done in the future. Jeremy immediately started advocating on my behalf and found a way to get us a more affordable price. The reduced cost was connected to not having an employee dedicated full-time to the recovery. But that in no way affected the quality or time it took to complete. In fact, they were still able to save 100% of our data in a very quick time frame. Jeremy stayed in contact and provided quick and concise answers to all my questions.
I highly recommend Secure Data Recovery. It is not a cheap process, but they are upfront about all the costs, are willing to work with your budget, and provide a flawless product in the end. I was incredibly pleased.

Thank you Alec Sakenes and Secure Data

I can't express enough what a pleasure it was to find this company and Alec. I am actually kind of happy that my computer crashed because it was very refreshing to work with Alec and Secure Data because they knows what customer service is! Not only was all my data able to be retrieved but Alec kept me informed through the whole process and was very professional and knowledgeable. If you ever need data restored, I highly recommend Secure Data and ask for Alec!

Thanks