Hard Drive Repair and Recovery Services in Atlanta, GA

Excellent Customer Service with high quality

Chris McMacken made the process very painless and efficient. He reached out to answer my questions and concerns about sending my external drive to complete strangers to try to extract/recover my data. Had many years of family photos, music and videos I had collected through many years. I was concerned because I had to ship my drive to another state and wait to hear if they could get the data. Chris kept me informed throughout the process on what was happening and what the next steps were. Once he was complete and recovered my data, he provided me with the shipping information and then followed up to make sure everything was working as expected. He helped make Christmas just a little better because we were using our family portrait as a gift to several of our relatives. You can do the research and you will find Secure Data Recovery is legit and a great company to work with. Thank you Chris and Secure Data Reovery!!!

Extremely pleased with Secure Data

Words cannot express the gratitude for the retrieval of over 14 years of data by Secure Data. Rob Anderson calmed our fears after having also lost our backup data. The recovery was critical to the future of our non-profit's existence! The local person at the drop off location, "Angel" Brad, was our first encounter with the professional and expeditious handling of our recovery. After mailing our drive overnight, Rob called immediately when received the next morning. We received full recovery of our files within 4 days and Secure Data had our new drive and the damaged drive in the mail overnight. It was costly to retrieve, but the potential devastation of the loss of 14 years of data was the price we had to pay. Thank you Rob Anderson of Secure Data! We will recommend you to others!

Fantastic

This is my second time working with Jeremy Provchy and Secure Data. Both times they were able to recover all of my data quickly. The customer service is incredible. You are notified of each step in the process. My dedicated rep, Jeremy, was both competent and helpful. While I hope I don't need to...I will definitely use again.

On the fence about Secure Data Recover? Read this.

My story is a little long, but bear with me:

Back in 2006, I lost all my data. The feeling was absolutely devastating. I found a company online and overnight-ed my hard drive to them. The entire experience was horrible. Not only did they take my money, but they proceeded to jerk me around and I felt absolutely helpless as they requested more and more money. The end result was a partial recovery and a lot of expense and heartache.

Fast forward 10 years later and a very close relative loses all her data in one swoop. The backup system she had in place also failed and now everything is gone. To put it bluntly... if she loses her data she TOTALLY loses her business and tens of thousands of dollars, not to mention tons of respect from many angry customers. Needless to say, she was absolutely despondent and so was I.

When she found Secure Data Recovery (because of my previous experience with another vendor) I was at first skeptical. But after doing some research about their company and reading the many, many positive reviews, I was beginning to grow more comfortable.

As the process unfolded and when I saw the level of communication that they (Jeremy was our account rep) provided (Status Updates, etc.), I was simply amazed. I run a business that provides service and I have to say that Secure Data Recovery's communication with its customers is simply the best.
The end result was that she got all her data back. But even if she hadn't I had already made up my mind that she made the right choice.

If you are on the fence about who to use (someone local, some "jack leg" offering deep discounts online) or Secure Data Recovery... PLEASE do yourself a favor and go with a company that has all the technology, systems, expertise, processes and personnel in place -- and that is Secure Data Recovery.

Folks, this isn't just data... this is your LIFE. Don't trust it to someone or some company that doesn't have the skills or systems in place to give you the best possible chance for recovery. If they screw it up, in most cases you're screwed and you don't get another chance.

Go to bed at night knowing that you have given yourself the BEST possible chance for a positive outcome. Choose Secure Data Recovery.

Incredible data recovery

Secure Data and Mitchell Moore were fantastic. They recovered all of our family's precious photos and videos that other data recovery services said could not be recovered. They returned everything to us much faster than expected and have been very professional, responsive, and reliable. HIGHLY recommend!!!!

Incredibly happy, but still a little embarrased

I am a systems professional, so imagine my horror at dumping a full cup of coffee into my laptop, killing it almost instantly...they tell me it did not suffer, much. Then discovering that my last backup was six weeks old. The shame was heavy, but the potential data loss was heavier. Six weeks is a lot of code changes, customer documents, cat pictures downloaded off the internet and other important stuff. I held my breath and submitted a request for assistance. I was contacted the next morning by Alec Sakenes who made the whole experience very easy for me and did not even yell at me for not having a more recent backup or make fun of the cat pictures they recovered along with EVERYTHING ELSE! This has been the best terrible experience I have had in a while. Suffice to say that I have a couple of new RAID backup units in rotation now and Secure Data Recovery has a new fan and advocate in me.

Extraordinary Work and Service

Had a great experience with Secure Data Recovery. They were able to recover my data after other company fail to do so. My hard drive fails on the process of backing up the data. The drive was very defective. Alec went the extra mile and provide me great service. I very satisfied and I highly recommend Secure Data Recovery! Thank you!

Perfect results and service

I highly recommend Secure Data Recovery Services to anyone who has lost their computer data. The hard drive to my Mac became corrupted and I had not backed up any of my data, which included priceless wedding photos, all of my music, and years worth of documents. Alec, the Secure Data Recovery Services representative was very helpful, knowledgable, and responsive to all of my questions. I am not very tech savvy and he was patient and able to explain the process in layman's terms. He was also willing to negotiate the price with me, which was amazing. I felt that Secure Data Recovery Services cared about my data and they did a perfect job of recovering everything in a timely manner. I will always recommend Secure Data Recovery Services to all of my friends and family if they ever need to recover data.

Quick and Great Experience

The experience I had with Secure Data Recovery was more than satisfactory! Alec was my case manager and he did a great job at responding to my emails promptly and answering my questions thoroughly. The whole process of recovery was within the time that was quoted at the beginning. Even with my delay in response to emails from SDR with regards to the next steps in the procedure, they were patient and not pushy, very flexible toward my schedule. I informed them that I needed a few extra weeks to get my finances together before I committed to the data recovery and they were more than willing to provide that extra decision time. Most of the data was recovered and I was shipped the recovered files quickly. I will definitely recommend SDR to anyone I know who comes upon the same issues I had with lost data. Thanks SDR and Alec!

Highly Recommended!

I thought I was doing a good thing by scanning all my photos and putting them on an external hard drive for safe keeping. I just didn't count on the drive dropping one day - or the resulting large dent. I took the drive to the nerds that advertise all over the place, but they couldn't do anything except recommend sending it away to someone else and having to wait 8-10 weeks to see what could be recovered.

After reviewing options online, I called Secure Data Recovery and spoke with Alec.He explained the process, sent me shipping forms and opened a case.

The online portal is a great tool to check on status of your recovery, communicate with your rep and watch videos about the recovery process.

I was bracing myself that all the photos would be unrecoverable - especially when the imaging portion of the reocvery was taking longer than expected. But then Alec called and told me that they were able to recover almost 92 percent of the files. When I received a new external hard drive back, the data was organized exactly as it had been on my old, dented drive. There was a folder for "damaged files." Going through those files, I found that a fair amount of those files were readable (Alec mentioned this might happen) - so in the end I probably recovered close to 95 percent of my files / photos.

I hope I never have to use them again, but I can't rate Secure Data Recovery - and Alec - high enough.

Outstanding Service

I have to admit that I was hesitant about acquiring Secure Data Recovery Services in Atlanta for several reasons. I truly believed that our issue was a simple fix that did not require sending off to an out of state facility. When they explained the process, I thought for sure this was some nonsense. Then later I understood. Mitchell Moore explained the process from beginning to end with precision. I have never experienced the level of customer service in the past and I am extremely happy about the process. All of our data was recovered, but most importantly to be given an update as progress was made for each and every phase was outstanding. No complaints and very pleased...

Moving Woes

Having preparing for the recent release of Windows 10 I had made an external back up of everything on my computer for a fresh install and just move my data back afterward.

However being in the process of moving during the time I decided to wait till after i moved to restore everything. That was the wrong choice however. During the loading onto the truck, a box was knocked off the back and spilled open, This box just so happened to contain the backup drive and with the large dent that came from the drop I just knew it wasn't good.

While searching for Recovery Services, I came across Secure Data Recovery. After sending my drive and getting the issues located, all the while getting some of the best customer service i've ever had! I just hoped that everything would go right. Checking on the status of the repair and seeing it get closer to being done was very informative and a great feature.

Unfortunately after the drive spending a few weeks with "SDR" I received an update that even after multiple trial and errors that my drive was completely unrecoverable. Having atleast expecting this I thanked them for the outstanding effort in trying to recover the drive. Im going to treat my future backups much safer now, But if I ever have to deal with data loss again Secure Data Recovery will be my first call!