Hard Drive Repair and Recovery Services in Atlanta, GA

Incredibly happy, but still a little embarrased

I am a systems professional, so imagine my horror at dumping a full cup of coffee into my laptop, killing it almost instantly...they tell me it did not suffer, much. Then discovering that my last backup was six weeks old. The shame was heavy, but the potential data loss was heavier. Six weeks is a lot of code changes, customer documents, cat pictures downloaded off the internet and other important stuff. I held my breath and submitted a request for assistance. I was contacted the next morning by Alec Sakenes who made the whole experience very easy for me and did not even yell at me for not having a more recent backup or make fun of the cat pictures they recovered along with EVERYTHING ELSE! This has been the best terrible experience I have had in a while. Suffice to say that I have a couple of new RAID backup units in rotation now and Secure Data Recovery has a new fan and advocate in me.

Extraordinary Work and Service

Had a great experience with Secure Data Recovery. They were able to recover my data after other company fail to do so. My hard drive fails on the process of backing up the data. The drive was very defective. Alec went the extra mile and provide me great service. I very satisfied and I highly recommend Secure Data Recovery! Thank you!

Perfect results and service

I highly recommend Secure Data Recovery Services to anyone who has lost their computer data. The hard drive to my Mac became corrupted and I had not backed up any of my data, which included priceless wedding photos, all of my music, and years worth of documents. Alec, the Secure Data Recovery Services representative was very helpful, knowledgable, and responsive to all of my questions. I am not very tech savvy and he was patient and able to explain the process in layman's terms. He was also willing to negotiate the price with me, which was amazing. I felt that Secure Data Recovery Services cared about my data and they did a perfect job of recovering everything in a timely manner. I will always recommend Secure Data Recovery Services to all of my friends and family if they ever need to recover data.

Quick and Great Experience

The experience I had with Secure Data Recovery was more than satisfactory! Alec was my case manager and he did a great job at responding to my emails promptly and answering my questions thoroughly. The whole process of recovery was within the time that was quoted at the beginning. Even with my delay in response to emails from SDR with regards to the next steps in the procedure, they were patient and not pushy, very flexible toward my schedule. I informed them that I needed a few extra weeks to get my finances together before I committed to the data recovery and they were more than willing to provide that extra decision time. Most of the data was recovered and I was shipped the recovered files quickly. I will definitely recommend SDR to anyone I know who comes upon the same issues I had with lost data. Thanks SDR and Alec!

Highly Recommended!

I thought I was doing a good thing by scanning all my photos and putting them on an external hard drive for safe keeping. I just didn't count on the drive dropping one day - or the resulting large dent. I took the drive to the nerds that advertise all over the place, but they couldn't do anything except recommend sending it away to someone else and having to wait 8-10 weeks to see what could be recovered.

After reviewing options online, I called Secure Data Recovery and spoke with Alec.He explained the process, sent me shipping forms and opened a case.

The online portal is a great tool to check on status of your recovery, communicate with your rep and watch videos about the recovery process.

I was bracing myself that all the photos would be unrecoverable - especially when the imaging portion of the reocvery was taking longer than expected. But then Alec called and told me that they were able to recover almost 92 percent of the files. When I received a new external hard drive back, the data was organized exactly as it had been on my old, dented drive. There was a folder for "damaged files." Going through those files, I found that a fair amount of those files were readable (Alec mentioned this might happen) - so in the end I probably recovered close to 95 percent of my files / photos.

I hope I never have to use them again, but I can't rate Secure Data Recovery - and Alec - high enough.

Outstanding Service

I have to admit that I was hesitant about acquiring Secure Data Recovery Services in Atlanta for several reasons. I truly believed that our issue was a simple fix that did not require sending off to an out of state facility. When they explained the process, I thought for sure this was some nonsense. Then later I understood. Mitchell Moore explained the process from beginning to end with precision. I have never experienced the level of customer service in the past and I am extremely happy about the process. All of our data was recovered, but most importantly to be given an update as progress was made for each and every phase was outstanding. No complaints and very pleased...

Moving Woes

Having preparing for the recent release of Windows 10 I had made an external back up of everything on my computer for a fresh install and just move my data back afterward.

However being in the process of moving during the time I decided to wait till after i moved to restore everything. That was the wrong choice however. During the loading onto the truck, a box was knocked off the back and spilled open, This box just so happened to contain the backup drive and with the large dent that came from the drop I just knew it wasn't good.

While searching for Recovery Services, I came across Secure Data Recovery. After sending my drive and getting the issues located, all the while getting some of the best customer service i've ever had! I just hoped that everything would go right. Checking on the status of the repair and seeing it get closer to being done was very informative and a great feature.

Unfortunately after the drive spending a few weeks with "SDR" I received an update that even after multiple trial and errors that my drive was completely unrecoverable. Having atleast expecting this I thanked them for the outstanding effort in trying to recover the drive. Im going to treat my future backups much safer now, But if I ever have to deal with data loss again Secure Data Recovery will be my first call!

Whew ... My Photos Were Recovered

Experiencing a defective disk drive with the fear of losing my family photos was stressful. Whereas there were several content recovery vendors to choose from, Chris McMacken made me feel most comfortable. He promptly answered my questions, worked with me on coming up with a workable solution, and followed up to ensure all was well. Outstanding customer service! As for the defective disk drive that caused the problem, lesson learned for not keeping a current backup.

A Sigh of Joyful Rel

When you've gathered memories over the years, and when your memory is bad as mine, it was difficult for me to even remember what all I had lost when my 1TB WD External Hard Drive crashed. I tried to access it from different machines but without any luck. Looking for help, I contacted the local data recovery company that was extremely cheerful and seemed hopeful when I dropped it off with them, however hope was quickly decimated when I received a notice that my drive was completely lost. My wife and I were in tears because of the invaluable memories that we "lost".

I didn't want to give up and at that time found Secure Data Recovery. Mitchell Moore greeted me on the phone and explained clearly the process for obtaining and attempting a recovery. I'm not a rich man, but these memories were priceless and for others in the same situation, be ready to pay what is needed.

I sent my media in along with a transfer drive, and with regular updates Mitchell finally sent me a note with the initial discovery. I asked him to proceed and so they did. After a week, they had finished the recovery and to my utter surprise and joy, they were able to recover a lot of it!! When I finally received the transfer drive, most of the valuable files (photos and videos) were there!!

Thanks to Mitchell, his excellent professional attitude while working with me, the team who worked on retrieving the files and to Secure Data Recovery. Keep up the great work guys!!!!

Fantastic Experience!

It's very refreshing to find a company that values customer service! Thank you Secure Data Recovery for being responsive, thorough and efficient. We appreciate your patience and flexibility in recovering our data. It is such a horrible feeling when you think you've lost everything on your hard drive! We are so very appreciative to have it all recovered, especially the photos. Without a doubt, we will be recommending SDR to anyone looking for data recovery services. Thank you!

Amazing Work

I was very impressed with Secure Data Recovery's service. We had honestly expected that we couldn't recover any data from the harddrive, but they managed to get everything. Will definitely use again when we need them again.

Thanks!