Reviewed on Apr 15 2019 | Union, WA
I had a hard drive crash with years of family videos approximately 400 GB worth of memories. It broke my heart. I tried a small, local company to retrieve the videos, but they were only able to pull the pictures off the failed drive. I contacted Secure Data after searching online and began working with Jeremy Provchy. I was a very high-maintenance customer--asking LOTS of questions and being EXTR... Read MoreEMELY uncertain about the process! I also didn’t remember exactly what was on the drive and was nervous to invest in the recovery. I asked a zillion questions and spent a great deal of time processing each step of the recovery. I was pretty sure there were precious videos of our children on the failed disk, but I couldn’t remember exactly how many or what we had stored on the drive. This all made me nervous, but every step of the way as I questioned the process, terminology, and wisdom in attempting this recovery, Jeremy was patient, understanding and professional. I was so grateful for his time, explanations, and quality customer service. Jeremy was responsive to my calls and answered all my questions and requests many times over. He never pressured me, but did his job well and informed me of the projected results. I am so happy to say, Secure Data got the majority of my video footage of years gone by back successfully. Secure Data has a smooth online process with clear buttons to press as well as the excellent helping hand of Jeremy to make the process an excellent experience! We watched the videos as a family when we got the recovered videos in the mail on a nice external hard drive. I cried! There were TONS of videos of our families trips, silliness, and children growing up! I repeatedly said, “This was worth every penny!” after watching a number of videos! We sat down as a family and laughed for over an hour watching our family videos! I was so happy, so happy!! Thank you so much Secure Data! Thank you Jeremy! I appreciate so much the work Jeremy did to get our data recovered and the behind the scenes work of the techy folks! You guys are awesome!! I highly recommended Secure Data!!! God bless you!