Transparent Customer Service
Our dedicated customer service representatives are available 24/7 to create your case and answer any questions you may have. Customers can also conveniently use our website to submit a help ticket for their device. After a case is created, our representatives will send a free FedEx shipping label to send in your media or can direct you to one of our 150 drop-off locations nationwide.
Each case we receive is given a diagnostic report stating the estimated turnaround time and price point. Our standard service comes with free diagnostics while our emergency service has an average turnaround of 48 hours. We offer a 10% student discount, like those studying at Gonzaga University. Every case we receive is backed by our, “no data, no recovery fee” guarantee.
We are an SSAE 18 Type II Certified company, ensuring total security for your data and device throughout the entire recovery process. Our Class 10 ISO 4 CLeanroom makes us an industry leader in secure facilities. This room limits the number of dust particles in the air, protecting your device from further damage. These practices give your device the best chance at a full recovery. Additionally, we are:
- HIPAA Compliant
- TRUSTe Verified
- GSA Approved Contractor
- Have FIPS 140-2 Data Handling Practices
The people of Spokane can rely on Secure Data Recovery to successfully work on all devices for RAID recovery, hard drive recovery, and file retrieval on flash memory. If your device has endured physical or logical damage, call us at 1-800-388-1266.