Secure Data Recovery Services Authorized Partner Location in North Side Pittsburgh, PA

Excellent service for decent price

While the original price was out of my price range, Rob Anderson did a great job of bringing the price down. The data is fully recovered and I know have all the files I wanted.

Good Customer Service

The customer service provided by Rob Anderson at Secure Data Recovery was very good. The process was clearly articulated and each step was communicated timely. Emails were returned promptly and phone calls were made as needed at the beginning and end of the process.

Hard Drive

We thought we lost our pictures when the hard drive crashed. Thanks for recovering our precious memories!

Hard Drive. Full recovery with SDR

Couldn''t be happier with the outcome while dealing with SDR. Ever part of the transaction went as promised. Worked with Jeremy who was very helpful in explaining the process and keeping me informed as to the status of my recovery. I would certainly recommend this group to anyone in need of data recovery in a timely, professional manner.

LIFESAVERS

I highly recommend the use of Secure Data’s services to anyone with issues regarding hard drives. Secure Data helped me out in a time of crisis. I am truly greatful for the effort put forth from rep Chris McMacken. He was readily available whenever I had questions, not to mention his willingness to understand my financial situation. Chris is more than a life saver in my eyes. I am a music producer and this recovery literally means the world because I previously did not have a portable hard drive. I cannot thank you enough! If I blow up I will not forget who saved my hard drive!!

Quality Service

Chris McMacken was my go to rep when it came to my hard drive recovery issue. I appreciated his kind attention to my particular situation and his availability and willingness to talk me through the entire process. He was patient and cordial as he talked me through the process of recovery and was a reliable contact in our follow ups (I work weird hours so am not always easy to catch on the phone but he worked at keeping me up to date on everything).

The were able to do a full recovery for which I am grateful. Hopefully I won''t be needing them again but if I do need another hard drive recovery operation I will definitely be back to talk to Chris and SDR!

Thanks Chris and the whole team!

Great Job!

Secure Data recovery did an awesome job of recovering my data. It took a while because the drive was very difficult to access, but the technicians kept working on it until they were able to get in and recover the data. The files recovered were invaluable. Frederick in customer service kept me up to date with the progress throughout the process. I am extremely happy and satisfied with the results. I would recommend Secure Data Recovery to anyone.

Exactly as promised

Data recovery is obviously a service you hope to never need. That being said, if you get yourself into the same position that I did, I would certainly recommend Secure Data Recovery. Chris was able to work with me within my price and time requirements, and I ended up getting >99% data back and sooner than I expected.

An amazing experience

I was extremely pleased with the way my representative Frederick Wright handled my case. He did an excellent job of keeping me updated throughout the process and was very knowledgeable about any questions that I had. He was very patient with me and walked me through every step of the process. Having recently retired I was worried about the original price quote. However, Frederick worked with the lab manager to use their services during off-peak business hours which saved me almost 40% of the initial price quote. The lab was able to retrieve about 75% of the data I had on the hard drive which represents an exceptional result for me considering the state of my hard drive when I sent it in. The bottom line is that the entire process was handled very professionally and I was extremely happy with my representative Frederick as well as the result. I would use SDR again if I ever have another problem and would recommend them to anyone who might be in a similar situation.

Excellent Service

Couldn't be happier with the outcome while dealing with SDR. Ever part of the transaction went as promised. Worked with Rob who was very helpful in explaining the process and keeping me informed as to the status of my recovery. I would certainly recommend this group to anyone in need of data recovery in a timely, professional manner.

Professional service

My external hard drive was accidentally dropped to floor and got damaged. It contains a lot of data including more than 15 year of academic, research, and industrial project data and also family photos and video. In a desperation, I contacted SDR upon a recommendation from my colleague in IT department… Alec Sakenes responded my requests in a timely manner and clarified my concerns with SDR’s proven history, lab setting, and data recovery process. After delivering the HD to designated local office, SDR conducted a free diagnosis and provided me a report along with a cost estimate within a week. The data recovery price is somewhat surprising. However, my colleague in IT industry said the cost estimate is actually very fair. Given amount of data (around 1 TB) to be recovered and importance of the data, I convinced myself of the expenses. It is a painful lesson to learn.

Things turned out to be very positive and pleasant. All the paperwork were signed and processed electronically, and most importantly more than 75% of data could be recovered! SDR recovered the data within 2 weeks and transferred intact data along with damaged data into a new HD. After receiving the new HD, I browsed thru the recovered data. I am satisfied and I got most of data back!

Great thanks went to Alec and SDR for their professional service. You guys did a great job!

Best Outcome

I had an external drive that quit on me during graduate school. My frustration was not about files I needed for school or research, but the past decade of files that I had completely backed up to this single drive.

Jeremy talked me through the process and answered all questions I brought to the table. From best case to worst case, the money was going to be worth the recovery to me. If there was no recovery, there would be no charge. After using the secured site to authorize a work order for recovery, I got feedback on the diagnosis....high confidence of recovery, and a quote for the service. When I hesitated, Jeremy asked what he could do to help me out. There was an economy service rate that was available if there was no rush and if I could accept for my work order to be tasked across their recovery professionals. This modified the price point to a level I was more comfortable with.

Now, I have all my files back from undergraduate years to PhD and my full time working years in between. I couldn't be more pleased with the outcome....the best.