Trusted Customer Service
The people of Honolulu can depend on our customer service representatives 24/7 through our phone lines. Representatives will walk you through the recovery process, answer any questions, and direct you to the nearest drop-off location for your media. Customers can also use the convenient online customer portal to check the progress of their case.
Each case is given a diagnostic report with an estimated turnaround time and price point. After agreeing to the quote, you will not be charged more than what was agreed upon, even if the recovery requires more work than anticipated. Those at the University of Hawai?i at Manoa can enjoy our 10% discount for students.
Our standard service comes with free diagnostics and our emergency service has an average turnaround of 48 hours. All cases are covered by our “no data, no recovery fee” guarantee and if we are unable to recover your data, we promise that no other company will be able to.
Top Notch Security
We are an SSAE 18 Type II Certified company who is regularly audited by a third party to ensure we meet industry standards. In addition to our security, we work out of Class 10 ISO 4 Cleanrooms to prevent your device from experiencing any further physical damage. Our many other certifications that ensure customer privacy include:
- TRUSTe Verified
- PCI-DSS Compliant
- HIPAA Compliant
- GSA Approved Contractor
After recovering your data, we follow FIPS 140-2 Level 3 data handling practices to secure your information even in transit.
Signs of Failed Media
If your device fails the first thing to do is immediately turn it off to prevent further damage. There are many signs that your media may be experiencing data loss:
- Computer won’t recognize media
- Blue Screen of Death errors
- Grinding or clicking hard drive noises
- Physical damage to the drive
If the people of Honolulu have failed or corrupted media, Secure Data recovery is a professional solution. Call us to start your risk-free case at 1-800-388-1266.