Data Recovery Services Reviews

When my computer store determined that my SSD hard drive had been damaged, and they could not recover the data, they sent it to you at Secure Data. They warned me that the process of recovery could be expensive, like $500. Seemed like a lot, but I had a lot of information that I needed, so agreed on sending it off. I was shocked when your low bid for getting the data from my 500 GB SSD came in ... Read Moreat $2,800, plus another $200 for the external drive and shipping. That bid warned me that it could take 2 ½ to 3 months to do the work. Shorter time frames were offered for an additional $1,000 to $1,350.
After seriously considering not doing it, I authorized a standard recovery. You for some reason did not see that response, and sent me a follow-up a few days later. We spoke, and I reaffirmed the work request. At 1 pm the following day, I got an email that the data capture was done, and provided info on tracking the remote drive, which had already been shipped.
It took another phone call to guide me through moving the data to my computer to begin to repopulate my new SSD. My moderately paced machine did a complete copy of the recovered data in well under an hour. I presume your more sophisticated equipment easily beat that.
I was relieved to get my data back, but feel I was grossly overcharged for the service. The obviously short time it took to copy the SSD to the external drive should not have resulted in a $3,000 bill. The inflated recovery times in the Data Recovery Plan seem like unwarranted bids for extra fees.
I would have had a lot of work to do to reassemble my data without your help. I’m sure you know this, and feel your charges are based more on what my replacement cost would be rather than a reasonable fee for a few hours of technical work.
My summary of Secure Data is that the company is technically competent, but takes unfair advantage of people with real needs for help, not price gouging.

I had an old raid card die on me and corrupt the configuration stored on the drives. Kyle was very good to deal with, he noted that the drives were physically sound, but the configuration info was corrupt and would require manual reconstruction. He kept in constant contact with me informing of the progress. My budget did not allow me to move forward with the recovery. However, I suspect that his t... Read Moreeam would be able to successfully perform the recovery. Great customer service.

They were very fast way better then best buy and awesome customer service

I needed a recovery for my hard drive and they fixed it in no time!
Scott was very kind and friendly and is a life saver for saving my projects.
Highly recommend their service!

I was someone in need of repair and wasn''t sure how data recovery worked. After working with Kyle I would HIGHLY recommend him and his team to anyone in need of corrupted data recovery. Excellent proffesionalism throughout the process.

This company is a true life saver! 100% recovery, 2 week service, perfect communication.....these are your guys.