Certified and Secure Practices
We have several certifications that attest to our commitment to client privacy. We are an SSAE 18 Type II Certified company that is regularly audited to ensure our facilities and practices are following security protocols. Secure Data Recovery was also one of the first companies to install a Class 10 ISO 4 Cleanroom to perform recoveries without further damaging the physical device. We post all of our certifications and attestation reports online which include:
- Privacy Shield Certified
- GSA Contractor Approved
- TRUSTe Verified
- Apple Mac Certified Technicians
Our secure practices and certifications paired with our excellent customer service contributed to our A+ ranking with the Better Business Bureau.
BBB Accredited Company with an A+ Rating
You can view the complete history of our A+ Rating and accreditation with the BBB of Michigan, including full documentation.
» Verify our current BBB Rating
Devoted Customer Service
Our customer service representatives are available to speak 24/7 through our phone lines so no matter when your media fails, we are there to help. Every case we receive is given a diagnostic report with a price point and estimated turnaround time. You are under no obligation to continue after receiving the report. Once you agree to the recovery price, you will not be charged more, even if the recovery takes longer than expected.
Secure Data Recovery offers a variety of service options to fit your time frame and budget. Our standard service comes with free diagnostics and our emergency service has an average turnaround time of 48 hours. We even offer a 10% discount for students like those attending Cornerstone University, Aquinas College, and Thomas M. Cooley Law School among others.
When Media Fails
There are several warning signs that will alert you that your device may be failing or damaged. These include:
- Grinding or Clicking Noises
- Physical Damage
- Computer Won’t Recognize Media
- Disappearing Files
- Device Will Not Boot Up
If you notice any of these symptoms immediately shut off the device and disconnect power to save your device from overwriting files. Secure Data Recovery gives the people of Grand Rapids the best chance at a full recovery with our 96% success rate and no data, no recovery fee guarantee. Start your risk-free case at 1-800-388-1266.