Reviewed on Jul 28 2019 | Tacoma, WA
From the very first call, the initial customer service agent (Mitchell) was great fielding my general questions, walking me through the process, and lining me up with Elijah Robinson to further assist me in retrieving my highly valuable data from my damaged hard drive. It was a little stressful because it had crashed the week prior to the 4th of July Holiday; so, things were a little hectic but E... Read Morelijah was very attentive and helpful in sending me pivotal emails, and fielding my calls/calling me back to answer all of my questions so that I could get my hard drive further analyzed and processed. Whereby, Secure Data Recovery (SDR) was successful in retrieving 100% of my data from my hard drive which was AWESOME: ) In addition, I found the SDR App on my phone to be very helpful in relaying information, obtaining necessary signatures, communicating with Elijah, and getting a play-by-play account of what was going on while analyzing and processing my hard drive. Elijah was wonderful in ensuring that I was aware of the next steps, providing a tracking number, and answering any of my last minute questions. Once, I received my highly prized package, I was having some difficulties locating my files that I needed ASAP due to being very voluminous. However, I really appreciated that Elijah took that extra time and step to ensure that I was happy with the retrieved data, and in finding my documents. Further, I can''t say enough about Elijah - his thorough assistance with this stressful process; and extra care that he took in ensuring that my hard drive was processed properly, I felt at ease because it was not a cheap process, and that I was fully satisfied. In closing, I highly recommend utilizing Secure Data Recovery''s services, and know that you will be as HAPPY as I was to be able to regain all of needed files and documents. Mahalo Nui Loa (Thank-you very much in Hawaiian) SDR & Elijah: )