Secure Practices and Certified Recovery
We are an SSAE 18 Type II Certified company that is regularly audited to ensure we meet industry standards. Your data and personal information are kept safe as we follow PCI-DSS standards and are HIPAA Compliant. We were also one of the first to implement a Class 10 ISO 4 Cleanroom in our facilities. This environment limits the number of dust particles in the air, protecting your media from experiencing further physical damage. Our security doesn’t stop at our recovery lab, we have FIPS 140-2 data handling practices when your data is sent back to you.
Reliable Customer Service
Our customer service team is available 24/7 to answer questions and guide you through the recovery process. After setting up a case over the phone, you can easily check the progress of your media’s recovery with our convenient online customer portal. We give a diagnostic report for every case we receive with estimated turnaround time and price point. After agreeing to the recovery, you will not pay more than what was agreed to, even if the recovery requires more work than originally planned.
We offer several service options to fit your budget and our standard service comes with free diagnostics. We even offer emergency service with a turnaround time of less than 48 hours. If we are unable to recover the data, no one else will be able to. Secure Data Recovery stands by our, “no data, no recovery fee” guarantee.
Recover from a Data Loss Disaster
Your media can fail for several reasons, and Secure Data Recovery has successfully recovered data in each situation. Our engineers are constantly developing new recovery techniques to retrieve files in the most difficult circumstances. Some of these include:
- Accidental File Deletion
- Virus damage
- Physical Damage including Fire and Water
- Logical Failure
When any of these scenarios occur, immediately power off the device and call a professional recovery service. Secure Data Recovery can help the people of Olympia at 1-800-388-1266.