Data Recovery Options
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Data Recovery Options

Every data recovery case is critical. When a company server or virtual machine goes down, it’s more than just revenues at stake. Thumb and portable USB hard drives, small as they are, play an outsized role in conveniently storing some of the most precious memories we have. If a hard drive breaks or malfunctions, the images and video that we thought would endure permanently could be lost forever.

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Since 2007, Secure Data Recovery Services has helped thousands of government agencies, corporations, small businesses and individual consumers regain access to irreplaceable information. Our expert data engineers have decades of combined experience in hard drive recovery and use proprietary utilities that are purpose-built for each data recovery case. Whatever the particulars of your data loss situation, we have the right data recovery option for you.

Our data recovery options include:

Standard Service

Standard Service

Our Standard Service option includes free diagnostic analysis of damaged or malfunctioning media. Secure Data Recovery technicians will provide a comprehensive recovery report within 24-72 hours that includes estimated cost, turnaround time, a list of recoverable files when possible, and any other essential details specific to the case. The average turnaround time for Standard Service is 4-9 business days – the fastest available anywhere.

Expedited Service

Expedited Service

When timing is more critical, our Expedited Service option gives you the same free diagnostic analysis and a comprehensive report about estimated costs, turnaround times, and any other essential details specific to your case, but delivered within 24 hours of receiving damaged or malfunctioning media. The average turnaround time for the Expedited Service option is 2-4 business days.

Emergency Service

24/7 Emergency Service

For critical situations where there’s not a moment to lose, Secure Data Recovery offers round-the-clock Emergency Service – our fastest recovery option. Our technicians will complete all diagnostic reporting immediately upon receiving your damaged or malfunctioning media. Emergency Service customers will also have access to a dedicated support line for immediate updates throughout the recovery process. The Emergency Service option has an average turnaround time of less than 48 hours.

Secure Data Recovery also specializes in emergency data recovery and repair services for any RAID configuration. We operate a dedicated RAID recovery lab, and our expert development team modifies existing utilities and creates case-specific solutions for successful enterprise data recovery that includes SAN storage, VMware® and Hyper-V™ systems.

Remote Data Recovery

Remote Data Recovery

In some circumstances, data loss cases require a more immediate solution than in-lab or on-site services can provide. Our remote data recovery option minimizes downtime, allows our technicians to begin work over any network immediately regardless of the hardware location, eliminates any security concerns about sensitive data leaving the premises, and gives customers immediate access once data is recovered.

On-Site Data Recovery

On-Site Data Recovery

When your data can’t come to Secure Data Recovery, we come to you. Our expert technicians have conducted successful on-site data recovery services across North America and globally. In addition to on-site diagnostic analysis, our data engineers use a mobile clean cell to perform safe and secure data recovery on the go to eliminate any possibility of additional damage during the recovery process.

High Security Data Recovery

All of our customers receive the highest level of protection for their information during data recovery operations, but some cases require additional measures because of the nature or sensitivity of the data being recovered. Secure Data Recovery’s secure labs are SSAE 18 SOC 1, 2, and 3 audited, and it’s one of the only data recovery services that makes its compliance reports available for viewing online

Secure Data Recovery’s expert technicians have the most industry-specific credentials available and are recommended by all major hard drive manufacturers. At Secure Data Recovery, customer information is totally secure through every step of the recovery process. Recovered data is stored on in-lab secure servers and can be returned to customers on FIPS-validated and hardware-encrypted SecureDrive removable storage devices.

Frequently Asked Questions

  • How does the data recovery process work?

    Contact one of our data recovery experts or fill out an intake form online about the details of your data loss case. Next, send your media to one of our secure labs. You can drop it off directly, take advantage of free in-bound shipping or deliver it to one of more than 250 partner intake centers across North America. We can also help you schedule a pickup from your location.

    Our expert technicians will conduct a full and risk-free diagnostic analysis to find the cause of your drive failure and provide an estimated cost of recovery. All recovered data will be stored on our secure in-lab servers pending return shipment on a customer-supplied transfer drive or a FIPS-validated hardware-encrypted SecureDrive device for an additional charge.

  • From which types of devices can you recover data?

    If it stores digital data, we can recover from it. Our expert technicians have decades of combined experience with Windows, Linux, Mac, UNIX, Solaris and all other operating systems. Secure Data Recovery Services is trusted by all major hard drive, RAID, and network storage device manufacturers. Our development engineers design and implement custom utilities for professional data recovery services that meet any data loss contingency.

    We can recover damaged or deleted data from:

    • Internal and external hard drives
    • Flash and USB drives
    • RAID arrays
    • Solid state and hybrid drives
    • iPods, iPhones and iPads
    • Virtual servers and virtual drives
    • Data tapes and cartridges
    • Zip and floppy drives
    • Compact flash cards, digital camera storage, and much more
  • Do you provide database recovery or other specialized services?

    Yes. We have a comprehensive list of database recovery options and related services. Our expert technicians specialize in database recovery and repair for all major software developers and brands including SQL, Oracle, Microsoft Access, Microsoft Exchange, Quickbooks, FileMaker, and more.

    In addition to database recovery and repair, we also provide secure deletion and media disposal, database conversion, and media conversion for backup tapes, hard drives and other devices. Our engineering and development teams have a solution for any data loss, data conversion or data migration need.

  • How much does data recovery cost?

    Our engineers and developers regularly create or adapt custom-built tools unique to each data recovery case, so costs can vary widely. But every customer can take advantage of our “no data, no recovery fee” policy, which means they pay nothing if we can’t recover their data.

    If you want a general idea of what typical recovery scenarios cost, you can speak to one of our 24/7 customer service representatives. But opening a case and getting a free diagnostic report and price quote are the best ways to determine recovery costs.

  • How long does the data recovery process take?

    Turnaround times vary based on the type of media and the nature of the data loss. Secure Data Recovery customers can choose from standard, expedited, or emergency services. Our standard service has an industry-leading average recovery time of 4-9 business days.

    For expedited service, customers generally receive their recovered data in 2-4 business days. Our 24/7/365 emergency services, which include a dedicated support line for immediate updates, have a turnaround time of less than 48 hours.

  • How do I safely pack and ship my hard drive?

    Use a sturdy cardboard box and wrap your hard drive tightly in bubble wrap or non-moveable foam. Never use packing peanuts. For internal drives or drives with exposed circuitry, put them in an anti-static bag to prevent electrostatic damage.

    When shipping RAIDs, label each drive with the position in your array. Pack each bag in an anti-static bag and wrap tightly in bubble wrap. Make sure that drives do not move after packaging. Shake the box to test this.

    Select a dependable shipping service like FedEx, UPS, or another company that offers package tracking and shipping insurance. Clearly mark your package on all sides with your unique job number. For more detailed instructions, see our step-by-step guide to safely packaging and shipping your media.

  • Do I have to remove a damaged drive myself before shipping it?

    No. Our engineers do not need anything other than your drive to prepare a diagnostic analysis and price quote, but they’re happy to provide any assistance you might need. If you don’t feel comfortable removing your drive, or you don’t know how to do so, just bring your computer, server, or other device to one of our labs or partner intake centers to have a specialist safely remove a drive from your computer.

  • How successful is your data recovery service?

    The successful recovery of lost or damaged data varies from case to case based on the type of media that requires recovery and the extent of the physical damage. But our expert technicians maintain a documented 96% success rate, one of the highest in the industry. The experience of our expert data engineers and the sophistication of our data recovery tools make Secure Data Recovery your best option for success.

  • Will my data remain confidential?

    Yes. We provide recovery services for government agencies, defense contractors and industries that gather and store sensitive, classified, and highly regulated data. We handle all customer data in compliance with all legal and industry requirements including HIPAA and FERPA. As an industry leader, Secure Data Recovery takes the confidentiality of all customer information very seriously.

    We store recovered data on closed network servers or secure and encrypted externally accessible servers to prevent any unauthorized access. Our data recovery lab is SSAE 18 SOC 1, 2, & 3 audited to ensure maximum security from electronic attack or any other form of unauthorized access. Our data engineers only access files upon customer authorization, and we never share your information with a third party unless expressly permitted to do so.

    Your data is secure from the moment it arrives in our data recovery lab to the moment it’s returned to you. In addition to our comprehensive security measures, our technicians can accommodate any reasonable request for additional precautions that might be required by our customers. See our confidentiality guarantee for a more comprehensive description of how we protect your data through every stage of the recovery process.

  • Do you keep a backup copy of my recovered data?

    Yes. Once your data is successfully recovered, our technicians store a backup copy on our in-lab secure server for 14 days in the event that there are any issues with shipping or other unexpected events. After 14 days, our engineers securely delete your backed up data using methods recommended and approved by the U.S. Department of Defense.

    For any other questions you might have about the data recovery process or how we handle, store, and protect your information while it is in our laboratory, please contact one of our customer service representatives at 800-388-1266.