1-800-388-1266

24/7 Service, Same Day Diagnostics

Service Options
Home  » About » Service Options

Data Recovery Service Level Options

When you lose important files, you need to get them back as quickly as possible, but you also need to manage costs. Secure Data Recovery Services is proud to offer a flexible set of data recovery options to help you maintain control over your case.

Service Options

Our emergency services provide you with a fast, reliable way to get important systems back up and running.

Because the recovery process varies from one case to the next, we cannot provide flat-rate pricing for our services. However, we offer risk-free diagnostics with our standard service and affordable evaluations for the other services listed below.

Our data recovery options include:

Standard Service

Standard Service

Our standard service features free diagnostics. Within 48 to 72 hours, we will provide you with a complete recovery report that includes a case turnaround estimate, price quote, a list of recoverable files (when possible) and other essential case information.

The average turnaround time for this service is an industry-leading 5-9 business days. Our engineers perform data recovery procedures on standard service cases from 9 A.M. to 5 P.M, Monday through Friday.

Expedited Service

Expedited Service

This service features a faster evaluation than our standard service and a faster case turnaround overall. We will complete your evaluation within 24 hours of receiving your media.

The average turnaround for our expedited service is 2-4 business days. Our engineers work on your case from 9 A.M. to 9 P.M., Monday through Saturday.

Emergency Service

24/7 Emergency Service

This is our fastest data recovery service. We will perform your evaluation as soon as your media arrives at our facilities, and our engineers will work to deliver the fastest possible turnaround. You will also have access to a dedicated support line for up-to-the-minute updates throughout the recovery process. We offer 24/7/365 services every day of the year including weekends and holidays.

Our emergency service has an average turnaround of less than 48 hours.

RAID Emergency Service

RAID | Server Emergency Service

We also offer Emergency services for RAID systems, Virtual Servers, DAS, NAS, iSCSI, eSATA, Fiber Channel Storage Devices and other complex storage systems. Your case will receive around-the-clock attention from the industry's best RAID and server specialists.

Turnaround times vary depending on the number of drives in your array and the severity of damage, but we offer an average case completion time of 24 - 48 hours on majority of RAID systems.

Specialized Data Recovery Services

Specialized Services

Cases involving unique or complex enterprise-level systems require a custom approach where utilities and techniques have to be modified or even created to achieve a successful recovery. These services include SAN Recovery, Virtualization Recovery from VMware®, Hyper-V™ or similar, Remote Data Recovery, Database Recovery, Onsite Data Recovery, Data Migration and Tape Library Recovery.

These cases are custom tailored to meet your specific needs and the turnaround time varies based on the scope of your project. Please call 1-800-388-1266 to speak to a recovery technician about creating a custom solution for your data recovery needs.


Choosing a Service Option for Your Data Recovery Case

Our flexible service options give you a way to manage recovery costs and system downtime. However, we attempt to limit recovery costs in every case, and regardless of which service option you choose, we will always use the same excellent standards when treating your media.

While turnaround times vary, all of the data recovery options listed above feature a 96 percent recovery rate and SSAE 16 Type II certified security. We treat all physically damaged media in a certified Class 10 ISO 4 Cleanroom, and our teams always take every possible step to make the data recovery experience as simple as possible. Call our customer service department today at 1-800-388-1266 to start your case or for more information about our service levels.

Back to Top