How We Recover Your Data and Protect Privacy
Our engineers have decades of experience across every storage device, failure type, and file system. Since 2007, we have resolved over 100,000 cases for customers from all walks of life. In the process, we have restored billions of files and sustained a 96% success rate. All backed by a No Data, No Recovery Fee guarantee.
However, our expertise doesn’t stop there.
We have developed the world’s most secure data recovery process for confidential information and critical files. Some of our data-handling practices and state-of-the-art technologies include:
Secure Servers
We store recovered data on a closed network. On transfer servers, we use a series of protocols and robust file-level encryption to prevent unauthorized access.
Cybersecurity Systems
SSAE 18 Type II audits demonstrate that we design effective systems to secure private data. Our systems also receive frequent updates to adapt to cyber threats.
Strict Access Controls
We restrict access to files. Our engineers will not view data without direct authorization. We purge backups within 14 days using DoD 5220.22-M and other methods.
Advanced Encryption
As encryption experts, we understand the role of strong algorithms in data protection. All files stored in our secure labs are encrypted using the latest standards.
Regular Audits
Third-party firms examine our facilities on an ongoing basis to ensure compliance. We commit to maintaining controls between scheduled audits and tests.
Safe Data Returns
We return files on with multi-factor authentication or transfer them over FTP servers. No one can intercept your data in transit.
We take your privacy and security very seriously. Trust your sensitive data to the service with the most certifications in the industry.
Data Security and Retention
We are aware and proactive when it comes to securing personal data. That is why we have closed networks, enterprise-class cybersecurity, PIN controls on entry points, 24/7 surveillance, and other measures. And, as mentioned, our staff receives up-to-date training on best practices. This approach means we can continue to deliver the most secure service to our customers.
Here is evidence of our complete commitment to data protection:
SSAE 18 SOC 1, 2, and 3 Audited
FIPS 140-2 Level 3 Validated
GSA Approved Contractor
In addition, we wipe any backup of your data within 14 days of recovery. Our engineers use specialized techniques to sanitize data, including the U.S. Department of Defense’s three-pass method of overwriting.
Customer Rights and Data Sharing
We make the following promises to each of our customers:
We will never share your data with a third party unless legally required.
We will never open your recovered files without explicit permission.
We will always work with you to fulfill additional requests for sensitive data.
It’s that simple. Your privacy is our top priority, which is why we are still vigilant, even after almost two decades of success.
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