The Secure Data Recovery Services Process

Step 1: Reach Out for a Free Consultation

If you notice a problem with your device, please turn it off right away; using it could make things worse. Give us a call at 800-388-1266 or fill out a short request help form. We’re here 24/7, even on weekends and holidays. One of our data recovery specialists will speak with you about your specific data loss situation, explain your data recovery options, and give you a free estimate range and a unique job number.

Step 2: Drop Off or Send Us Your Device

You can visit one of our locations across the country. Our team or trusted partners will ensure your device is delivered safely to a secure, specialized laboratory. If you choose to ship your device, we will send you a prepaid shipping label and arrange a pickup at your location, so you don't need to leave your home or office. We will also provide helpful tips to keep it protected during transit.

Step 3: Get a Free Diagnostic and Quote

Once your device arrives, we will assign a dedicated engineer to examine it, determine the cause of the problem, and create a recovery plan. After the evaluation, we will send you a detailed written quote with a fixed price and no hidden fees. You are free to approve or decline the quote. If you choose not to proceed, you will only need to cover the return shipping cost, or you can ask us to securely dispose of your device at no cost.

Step 4: We Recover Your Files

If you decide to move forward, our team will use the latest tools and techniques to recover as much data as possible from your device. We will repair any damage, if necessary, and safely transfer your files to our secure staging environment, ensuring your original data is always protected. Our online portal will keep you informed about the status of your recovery, so you can follow our progress along the way. Once the files are ready, your account representative will email you a list to review and answer any questions you may have. If we cannot recover the files you asked for at the start, you will not be charged for the attempt. There are no deposits or surprise charges.

Step 5: Get Your Data Back

Once the recovery is complete, we double-check to make sure everything you need has been restored. We’ll put your files on a new, encrypted external drive and send them to you. Need to safely dispose of your old device? We can help with that, too.