External Hard Drive Recovery By the Experts
Our skilled engineers have successfully retrieved lost data from damaged and defective external hard drives since 2007. We have continued to develop new tools and techniques as external disks evolve and portable SSDs become more common.
This has enabled us to restore billions of files across many external devices, making us certified pros in our industry. Our team at Secure Data Recovery has decades of experience and has seen every failure type. Take advantage of our No Data, No Recovery Fee guarantee by giving us a call today.
We Helped Thousands Get Their Lost Data Back
With over 5,809 satisfied customers and counting, we are proud to provide the service and results that exceed your expectations. Hear what they have to say.
View AllData Recovery Services for Every External Drive
Our experts have the specialized hardware and software to handle failed external hard drives from any brand. We have resolved all data loss scenarios involving these devices over the past 16 years and counting. Our technicians have addressed drives damaged in drops and erased on accident. That means we have the tools, replacement parts, and a Class 10 ISO 4 cleanroom to help repair the drive. If the disk works but files are missing, we can use advanced recovery methods to locate and restore deleted data. No matter the issue, we can recover data from your device, as evidenced by our 96% success rate.
Partnerships With the Best Storage Companies
We maintain close partnerships with numerous data storage companies. That includes popular manufacturers of external drives. As a preferred partner, we have established our expertise across all external HDD and SSD lineups. In many cases, our service will not void your product warranty either. The leading brands trust our proven, secure process to deliver results in the most challenging conditions. Regardless of media, size, file system, or failure mode. Here are some of our partners.
External SSD Data Recovery
Our extensive experience with NAND flash storage has prepared us as more users choose SSDs over HDDs for external devices. While SSDs offer better performance and resilience than hard disk drives, the data loss events are often more complex. However, SSDs do not deter us. We have a large library of SSD controllers and state-of-the-art soldering stations for cases with physical damage. We also have cutting-edge software that provides low-level access to the device’s firmware and stored data. These tools allow our engineers to perform a wide range of recoveries on external SSDs.
Reviews for External Drive Cases
Passport Recovery
I lost all access to my western digital passport hard drive due to corruption issue. I reached out to secure data recovery and got Jonathan. He’s been super through the whole process from determining what was wrong to what could be recovered to getting the hard drive back to me lots of data that is important to my work on that hard drive, customer service was great. Recovery time was quick. Would ... Read More
Hassle-free data recovery
I was hesitant approaching Secure Data Recovery because of some of the initial reviews I''ve read on reddit. Despite this, I entrusted them to recover data from my corrupted 10 year old external hard drive. Eric Dvorin was assigned to my case and communicated with me with each step of the process. Not only was he an excellent communicator and knowledgeable about my case, but he was very accommodat... Read More
The Go-To for Data Recovery
Eric Dvorin has assisted me on multiple recovery operations and each time I reach out, I know that we''re in good hands!
With drives and cases where things can seem almost impossible to recover, Secure Data Recovery never fails to produce everything we''re looking for and more when it comes to data recovery!
I receive constant communication and updates about my drives, and n... Read More
Great Service, Great Value...Great Company!
Secure Date Recovery Services are life savers! They are great! Great customer service. Great value. Fast responses. I cant recommmend them enough. Do not hesitate to reach out to them with any of your needs, they will not dissapoint. Eric was great and got all of my data back! Great Company.
Great Support and Service
Our hard drive failed and Secure Data Recovery was able to recover almost everything, with only a minimal amount of files that were damaged. It was great news given most of the files on the drive were family photos. Great customer service and support, and willing to be flexible on pricing given our needs. The work was done much quicker than expected as well.
IF YOU LOSE YOUR DATA, USE THIS COMPANY
After dropping my external hard drive, I tried to have the data recovered at a local data recovery lab and was told that the drive had catastrophic failure, and that the data would not be able to be recovered. The news was devastating, as most of my cherished memories with my brother who recently passed away were located on the drive.
Not willing to give up; I did a google search, and foun... Read More
Secure Data Recovery Process
Free
Consultation
Shut down the device and give us a call. We are available 24/7 for a free consultation and quote.
Free
Diagnostics
Your device will be safely diagnosed by an expert at one of our state-of-the-art labs.
Review &
Decide
One of our team members will contact you to review the diagnostic results for your approval. This will give you an idea of how much data is recoverable.
Data Recovery & Return
Our engineers work hard to retrieve your files. Once you submit your payment, you’ll receive the recovered data on a new external drive.
Common Failures for External Drives
External disk drives and SSDs share the same design principles as built-in devices. So, while external drives have similar failures to internal storage, some malfunctions occur more frequently. Our track record of retrieving files from failed devices speaks for itself. These are a few of the most common failures:
Logical:
- Deletion
- Reformatting
- Encryption
Physical:
- Platter Damage
- PCB Damage
- Firmware Damage
Mechanical:
- Head Crash
- Motor Failure
- Actuator Failure
Unlike hard drives, SSDs do not have moving parts. Therefore, SSDs have a number of unique failures that require a different approach. Here are some reasons that SSDs can suffer data loss:
- Physical Damage: SSDs could stop working due to damaged or defective connectors, components, or solder joints. Solid-state drives also have a limited amount of program/erase cycles. The device could encounter problems while reading or writing data as cells degrade.
- Electrical Issues: SSDs are susceptible to power surges and dips. Unstable voltage can ruin critical electronics on the drive’s board and lead to sudden data loss.
- Logical Errors: SSDs are not immune to file corruption, deleted data, or software bugs. In addition, these devices have several algorithms and processes that contribute to their function but can complicate cases.
Whatever the problem on external HDDs or SSDs, we can help resolve it.
External Hard Drive Repair
An external hard drive can have a higher risk of data loss because it is a compact, portable device. This role exposes them to bumps, drops, spills, debris, dust, and extreme temperatures. As a result, a broken disk often requires repairs to recover data. We have restored thousands of drives with severe physical, mechanical, and electrical damage in our best-in-class cleanroom. Whether you have damaged media or a defective controller, we can fix it.
Success Stories
Our service has set new standards since our founding in 2007. In that time, we have created a secure, transparent process and developed groundbreaking methods to reverse data loss. You can see that commitment to excellence in some of these success stories for external drives:
Frequently Asked Questions
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How much does data recovery cost for external drives?
It varies. The cost of data recovery depends on the difficulty of the job. Our pricing considers factors like the failure type, storage media, and investment required to retrieve lost files. Each of these details differs from case to case. Because of this, we provide free diagnostics and quotes. We will not charge You only charge you once we get your data back. Call now to learn more.
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Are your results guaranteed?
Yes. Our service offers a No Data, No Recovery Fee guarantee. You get your data back, or pay nothing.
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Do you offer different service options?
Yes. In addition to our standard option, we have expedited and emergency data recovery services. These options allow you to choose the plan that best fits your needs.
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How long does the recovery process take?
It depends. Emergency service is often less than 48 hours. An expedited case turns around between 4 and 6 days. Our standard plan averages between 7 and 12 days.
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Are you certified?
Yes. We are the service with the most industry-specific certifications. We partner with major manufacturers to achieve the best outcomes regardless of device or failure. However, we also undergo regular SSAE 18 SOC 1, 2, and 3 audits. These audits prove our security systems protect your personal and private data. Large companies, healthcare providers, government agencies, academic institutions, and home users trust us with their sensitive data. You can, too.
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Do you have a cleanroom for invasive procedures?
Yes. Our Class 10 ISO 4 cleanroom contains less than 10,000 nanoparticles per cubic meter. A cleanroom filters air and prevents harmful substances from contacting the platter of an HDD. Opening a drive outside a cleanroom increases the risk of permanent data loss.
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How do you return my data?
We transfer your data to an external drive of your choice and then safely ship your recovered files to you.
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Can I recover my files with free data recovery software?
Sometimes. However, software can also worsen the situation. None of these products can recover data from a damaged drive. Improper usage could cause permanent data loss. Consider a certified service if retrieving the data is essential. Your first attempt is your best shot.
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