How to Repair a Hard Drive

Each year, tens of thousands of computer users lose access to important data due to physical hard drive issues. Common HDD issues like read/write head failures, controller board failures and platter damage can completely prevent file access, and users often turn to their local computer shops or IT specialists to find ways to repair damaged media.

How to Repair a Hard Drive

In order to restore files from a damaged drive, you should work with experienced data recovery engineers.

Hard drives contain a number of extremely accurate components, and unfortunately, repairing or replacing these components requires specialized equipment. Data recovery companies often spend millions of dollars on research and development, and personal computer users cannot effectively match the capabilities of HDD repair specialists.

At Secure Data Recovery Services, we receive thousands of hard drives each year. We have introduced a number of widely used data recovery techniques, and through dozens of offices across the United States, we offer a safe, fast and reliable option for hard drive repair and data recovery.

Why Cleanrooms are Essential for Hard Drive Repair

To understand why hard drive repair is virtually impossible outside of specialized environments, it is helpful to consider the extraordinary precision of HDD components. Hard drives contain magnetic read/write heads that travel over the surface of data storage platters at fast speeds, sometimes operating less than 3 nanometers away from the platter surface. If the read/write heads are even slightly off track, they cannot effectively read or write data, and if the heads come into contact with the platters, they can instantly cause permanent damage.

In an uncontrolled environment, fingerprint residue, dust and other contaminants can come between the read/write heads and the platters of a hard drive. Data recovery companies need to use strict controls throughout the data recovery process to prevent contamination and to keep media safe.

At Secure Data Recovery Services, we use a Certified Class 10 ISO 4 Cleanroom when repairing physical hard drive damage. Class 10 standards allow for fewer than 10 particles per cubic foot, eliminating any chance of harmful contamination. Unlike other data recovery companies, we regularly test our Cleanroom and engage in annual audits to keep our certification up to date. Visit our Cleanroom certification page for more information or to view our certification documents.

Specialized Data Recovery Services and Hard Drive Repair Tools

Hard drives can lose data for a number of reasons, and before performing physical repairs, our engineers need to establish the cause of the media failure.

Some of the most common hard drive failure scenarios include:

  • Read/Write Head Damage
  • Locked Spindle Bearings
  • Controller Board Failure
  • Damage from Power Surge or Blackout
  • File Corruption
  • Bad Sectors
  • Accidental Formatting or File Deletion
  • Virus Damage

Engineers need to use specialized tools to successfully repair hard drives suffering from these issues. For instance, to repair electrical damage, engineers often need access to firmware repair equipment. Data recovery engineers also need a way to source compatible replacement parts for various hard drive models.

Secure Data Recovery Services has developed a state-of-the-art data recovery laboratory with proprietary tools and an extensive parts inventory to treat all data loss scenarios. Our engineers have access to the world's best recovery equipment, including a number of utilities developed in our own laboratories, and we can successfully recover data in over 80 percent of cases.

We were also the first hard drive repair company to earn a SSAE 18 Type II certification, and we have built the industry's best set of relevant security credentials through regular audits and attestations.

Our security credentials include:

  • PCI Security Certification
  • SAS 70 Certification
  • SSAE 18 Type II Certification
  • Information Systems Security Association (ISSA) Member
  • General Services Administration (GSA) Contractor Certification

Secure Data Recovery Services provides secure, safe hard drive repair services. Visit our certifications page for audit comments, attestation reports and other certification documents.

Free Hard Drive Repair Diagnostics

Secure Data Recovery Services' engineers can analyze your hard drive within 24 hours and provide an accurate turnaround estimate and price quote. We offer free diagnostics for all desktop, laptop and external hard drives, and our flexible service options allow you to manage turnaround times and costs. We offer 24/7/365 hard drive repair services for emergency situations with an average turnaround of less than 48 hours.

To avoid permanent media damage and data loss, never attempt to repair a damaged hard drive outside of a certified Class 10 ISO 4 Cleanroom. Do not run data recovery software on a failed drive. Shut your HDD off and contact Secure Data Recovery Services to set up a free hard drive repair evaluation at one of our facilities.

To get started, call our 24/7/365 toll-free line today.