A Secure Way to Retrieve Files
We were one of the first companies to implement a Class 10 ISO 4 Cleanroom, which keeps your device from experiencing further damage by limiting the amount of dust particles in the air. These facilities are audited by a third party on a regular basis and the examiners ensure we are meeting industry standards. We are SSAE 18 Type II Certified and are HIPAA Compliant, Privacy Shield Certified, and employ Apple Mac Certified Technicians.
Secure Data Recovery has expert engineers who have a 96% success rate in retrieving files from Linux and Unix systems, Android and iOS, Macs, and all other operating systems. We have the fastest turnaround times in the industry so the people of Matthews can get their data back safely and efficiently to effectively limit downtime. We offer an emergency service that has an average turnaround time of 48 hours and our standard service comes with free diagnostics.
Every case we receive is given a diagnostic report that includes an estimated turnaround time and price point. You are under no obligation to continue after receiving the report and we stand by our no recovery, no fee guarantee. Our customer service representatives are available 24/7 through our phone lines and can set up a case, answer your questions, and guide you through the recovery process. Our experienced engineers have had decades of experience and provide case updates through our online customer portal. Our service level along with our facilities earned us an A+ with the Better Business Bureau.
BBB of Charlotte - Accredited Company with an A+ Rating
North Carolina’s residents and businesses depend on the BBB’s company reviews to verify high standards of service. You can read about those standards, and our history of compliance with them, in our latest review from the BBB.
» Verify our current BBB Rating
How to Deal with Data Loss
The best thing the people of Matthews can do when faced with a data loss situation is power down the device to avoid further damage. Your device may be experiencing data loss of you notice:
- Grinding or whirring noises
- The device runs slowly
- Error messages
- Physical damage
We have dealt with every type of data loss situation from fire and water damage to accidental file deletion. To start your case with a certified professional data recovery company, call 1-800-388-1266.