Secure and Certified Practices
We take security and privacy seriously at Secure Data Recovery, which is why we are an SSAE 18 Type II Certified company, meeting and exceeding industry standards for security in our facilities and among our employees. We were also one of the first to install a Class 10 ISO 4 Cleanroom, limiting the amount of dust particles to prevent further damage to your media. Additionally, we are HIPAA Compliant, TRUSTe verified, and a GSA Approved Contractor.
Readily Available Customer Service
Our customer service representatives are available through our 24/7 phone lines. They can answer your questions, create a case for your media, and guide you through the recovery process. Customers can also monitor the progress of their case through our convenient online customer portal. Our engineers give a diagnostic report with every case they receive that outlines an estimated turnaround time and price point. After agreeing to the report, you will not pay more than what was agreed to, even if the recovery requires more work than expected. Those attending Boca Raton’s Florida Atlantic University can take advantage of our 10% student discount.
Our standard service comes with free diagnostics and our emergency service has an average turnaround of 48 hours. Each case is backed by our “no data, no recovery fee” guarantee and if we can’t retrieve your files, the data is unrecoverable by any means.
Data Loss Scenarios
When it comes to data loss, it’s not a matter of if, it’s a matter of when. Whether it’s your RAID array, hard drive, flash drive, or mobile device that is in need of recovery, our engineers are ready to help. Even if Boca Raton residents have water damaged devices from the Atlantic Ocean bordering their city, Secure Data Recovery can help, just like in the following situations:
- Device won’t boot up
- Drive is making clicking or grinding noises
- Logical failure
- Physical damage to the media
If your media has experienced any of the above scenarios, immediately power it down and call Secure Data Recovery at 1-800-388-1266.