Security Matters in Recovery
We take your privacy seriously when you send in your media for recovery. Secure Data Recovery is SSAE 18 Type II Certified, meaning we are regularly audited by a third party to ensure we meet industry standards. Our facilities include a Class 10 ISO 4 Cleanroom, which prevent your device from experiencing further damage, giving your media the best chance at a full recovery. Our other certifications include:
- TRUSTe Verified
- HIPAA Compliant
- PCI-DSS Compliant
- GSA Approved Contractor
- FIPS 140-2 Data Handling Practices
Transparent Customer Service
When you speak to our customer service representative, you will be guided through the recovery process and given answers to any questions you may have. Our phone lines are open 24/7 and after collecting information about your device, we will find a drop-off location closest to you out of our 150 locations. Each case we receive is given a diagnostic report complete with estimated turnaround time and price point. Our standard service comes with free diagnostics while our emergency service has an average turnaround of 48 hours. We offer a 10% student discount for our services like those studying at the University of North Carolina Wilmington.
Data Loss Scenarios
No matter what type of data loss you have experienced, our team of engineers have decades of experience working with all devices and operating systems like Windows, Linux, Unix, and Mac. Common data loss scenarios include:
- Physical damage including environmental damage (water, fire, smoke)
- Accidental file deletion
- Virus damage
- Failed mechanical hard drive
Secure Data Recovery is available to help the people of Wilmington retrieve their digital files. Call to start a risk-free case today at 1-800-388-1266.