Top-Rated Customer Service
With over 150 offices throughout the country, Secure Data offers a convenient way for you to drop-off your media in a location nearest you. Our customer service representatives are available through our 24/7 phone lines and can answer your questions, create a case for you, and give updates about your media’s recovery process. We have the fastest turnaround times in the industry and offer an emergency service with an average turnaround time of 48 hours. Our standard service comes with free diagnostics and every case we receive is backed by our no recovery, no fee guarantee. We even offer a 10% discount for students, which is good news for the students at Saint Louis Community College-Meramec.
Certified Security Practices
We pride ourselves on protecting our client’s security and keep up-to-date with industry standards as we are an SSAE 18 Type II certified company. This means we are audited by a third-party company on a regular basis to ensure we are taking the highest precautions during the recovery process. In addition to this certification, we are:
- HIPAA Compliant
- Privacy Shield Certified
- GSA Approved Contractor
- Employ Apple Mac Certified Technicians
Our engineers have decades of experience and have a 96% success rate recovering data from Android and iOS, Linux, Unix, and Mac operating systems. We were one of the first in the industry to install and use a Class 10 ISO 4 Cleanroom, which keeps your device from experiencing further physical damage. Our top notch facilities paired with our expert customer service earned us the Better Business Bureau’s A+ rating.
BBB of Kansas City Missouri Accredited Business with an A+ Rating
The BBB issues company reviews to report accreditation levels and ratings. Our latest review details the standards that led to our top rating of A+.
» Verify our current BBB Rating
Know When Your Device is Failing
There are warning signs that your device may soon need data recovery:
- Grinding or whining noises
- Disappearing files
- Computer won’t recognize media
- Blue Screen of Death Errors
- Physical damage
If you notice any of these signs, power down the device to prevent further data loss and call Secure Data Recovery at 1-800-388-1266. Our engineers can recover data from flash drives, HDDs, SSDs, and any other physical media the people of Kirkwood may have.