Top-Notch Customer Service
The customer service representatives are available 24/7 to start your case and answer questions about the recovery process. Whenever your media fails, we are ready to create a help ticket and explain your service options. Our standard service comes with free diagnostics and our emergency service has an average turnaround of 48 hours. Engineers create a diagnostic report for every case which includes an estimated turnaround time and price point.
Certified Recovery from Industry Leadersl
Secure Data Recovery holds many certifications that support our transparent practices and follow strict security protocols. All of our certifications and attestation reports can be found posted on our website. Some of these include:
- HIPAA Compliant
- PCI-DSS Compliant
- Privacy Shield Certified
- SSAE 18 Type II Certified
- FIPS Validated data handling practices
Additionally, we were one of the first in the industry to implement a Class 10 ISO 4 CLeanroom, which gives your device the highest chance at a full recovery. The facility keeps dust particles to a minimum to limit physical damage to the device.
Common Data Loss Scenarios
The people of St. George most often experience the following data loss scenarios:
- Accidental File Deletion
- Physical Damage
- Virus Damage
- Water, Fire, and Smoke Damage
- Failed RAID Rebuild
If your device has experienced any of these scenarios, immediately power down the device to increase your chances at a successful recovery. Then call Secure Data Recovery at 1-800-388-1266 to start your risk-free case.