Taking Precautions with Your Media
We were one of the first and only companies to implement a Class 10 ISO 4 Cleanroom which prevents a device from experiencing further physical damage during recovery. Our company is regularly audited by a third party company to make sure that our practices are meeting industry standards and we have achieved an SSAE 18 Type II Certification for our efforts. Our engineers are Apple Mac Certified Technicians and have decades of experience with all devices including:
- Hard drives
- Solid state drives
- Flash drives
- RAID arrays
- Mobile Phones and more
Our expertise and quality facilities paired with our customer service are why we have an A+ ranking with the Better Business Bureau.
BBB of Pennsylvania - Accredited Company with an A+ Rating
The BBB is Pennsylvania’s most trusted protector of consumer confidence. In our detailed company review, updated periodically by the BBB, you can investigate our track record of compliance and consistently high ratings.
» Verify our current BBB Rating
Our Dedicated Customer Service
Our customer service representatives are available 24/7 through our phone lines to set up your case, answer questions about the process and give updates on the status of your device. Every device we receive is given a diagnostic report with a price point and estimated turnaround time. Once the customer in Swarthmore agrees to the price, there will be no extra charges, even if the engineers end up doing more work than anticipated.
Our standard service comes with free diagnostics and we offer an emergency service with an average turnaround of 48 hours. Each case we take on is backed by our no recovery, no fee guarantee. We even offer a 10% discount for students, like those attending Swarthmore College, the pride of the town.
If your media device is failing logically or has endured physical damage, immediately shut it off to prevent further damage or accidental overwriting. Secure Data Recovery offers the best chance at retrieving your files and we promise that if we can’t recover the data, then no one else can. Call us at 1-800-388-1266.