Certified Secure Practices
Secure Data Recovery is the most certified company in the industry. We are regularly audited by a third party to ensure we are meeting industry standards and go above and beyond these requirements. We perform recoveries in a Class 10 ISO 4 Cleanroom, which gives your media the best chance at a full recovery. The environment limits dust particles to keep your device from experiencing further damage. Our other security certifications include:
- SSAE 18 Type II Certification
- FIPS 140-2 Level 3 Validated Data Handling Practices
- HIPAA Compliance
- TRUSTe Verification
- GSA Approved Contractor Status
Reliable Customer Service
Our customer service representatives are available 24/7 to start a case, answer questions about the recovery process, and give you updates on the progress of your case. We also have a convenient online portal for customers to review their case and check for status updates.
The standard service we offer comes with free diagnostics and our emergency service has an average turnaround time of 48 hours. Every case we receive is given a price quote and estimated turnaround time upfront after diagnostic review.
Data Loss Failure Scenarios
No matter how your data was lost, we can recover it for you. Our engineering team has decades of experience dealing with every type of failure and uses proprietary tools and custom utilities to retrieve your files. Here are some common data loss scenarios:
- Accidental File Deletion
- Environmental Damage including Fire and Water
- Power Surge
- Virus Damage
If any of these have happened to your device, immediately power down your media to avoid further damage. Call 1-800-388-1266 to speak to a data recovery specialist and get your data back.