I''ll be honest, I was a little skeptical of using a "mail off" service, but my Hard Drive crashed, and they are a recommended company on WD website. So I took a chance. Overall, my Secure Data Recovery experience was excellent. The email and phone correspondence with Jason and Eric was fast, professional, courteous, and keep me at ease. The company recovered 98% of my data from my hard drive that just quite working, despite it being even more damaged than I thought.The cost was quite a bit more than I was anticipating, but because the HD was so far gone getting baby pictures, family pictures, 15-20 year old documents and files, that''s priceless. They may be able to offer a payment plan too, which helped. I would recommend them for any service in recovering lost data.