Top-Rated Customer Service
Our customer service representatives are available 24/7 to answer any questions you may have about the recovery process. Even after you have started your case, you can visit our convenient online customer portal to check the status of your device. When you send in your device, we will offer you a no-obligation price quote and estimated turnaround time.
We offer a variety of service levels to meet your data loss needs including an emergency service with an average 48-hour turnaround. Our engineers work with all media and operating systems and our dedicated R&D team is constantly finding new recovery methods for existing and emerging media. If for some reason we are unable to recover your files, we stand by our “no data, no recovery fee” guarantee.
Certified Professional Service
Secure Data Recovery is the most certified company in the data recovery industry. We are SSAE 18 Type II Certified for total security and were the first company in North America to install a Class 10 ISO 4 Cleanroom for data recovery. This environment limits the number of dust particles in the air to prevent your media from experiencing further damage. We are also GSA Approved Contractors who can work with government-level clients.
Our secure practices are not just enforced while in lab but continue even after your data has been recovered. We are the only recovery company to return your files to you on FIPS 140-2 Level 3 Validated data storage devices for maximum protection. It is our commitment to privacy and dedicated customer service that earned us an A+ rating with the Better Business Bureau.
BBB Accredited Company with an A+ Rating
You can view the complete history of our A+ Rating and accreditation with the BBB, including full documentation.
» Verify our current BBB Rating
Signs of Failing Media Devices
When your device exhibits one of the following, immediately shut the device off to prevent further damage and give yourself the best chance at a full recovery:
Blue Screen of Death errors
Clicking or whirring noises
Slow read/write times
Computer won’t recognize media
When your hard drive or other media device fails, choose the company with a documented 96% success rate to recover your precious files. Call Secure Data recovery today to start your case at 1-800-388-1266.