Frequently Asked Questions About Desktop Data Recovery

With experienced engineers and dedicated technology, Secure Data Recovery Services provides the best data loss solutions for all types of desktop computers. We treat thousands of desktops each year, and our teams can safely repair physical and logical issues in a matter of days while maintaining compliance with SSAE 18 Type II SOC-1 security standards.

Our data recovery engineers treat hundreds of desktop computers every years, providing reliable results with excellent security.

On this page, you will find answers to some of the most common questions that we receive regarding our desktop data recovery services. Click on any of the questions below to expand the corresponding answer. For more information, call our customer service team at 1-800-388-1266.

• Q: How much does desktop data recovery cost?

  Costs vary from one case to the next. Dozens of factors can affect the data recovery process, and we quote each case individually in order to give our clients the best possible pricing.

  Common factors that affect hard drive data recovery costs include drive brand, model number, file system and the extent of physical media damage. Secure Data Recovery Services provides several service options for desktop computers, and our standard service features risk-free media evaluations.

• Q: Do you offer remote recovery services for desktop computers?

  Yes, although we cannot treat mechanical media issues remotely. Our engineers can access your computer to restore damaged or deleted files in some circumstances.

  To find out whether or not remote recovery is an option for your case, contact our customer service team to discuss your failure scenario.

• Q: What tools do engineers use when recovering my desktop's hard drive?

  We have dozens of specialized tools designed for various hard drive models, and our research and development team regularly creates specialized utilities to treat specific failure scenarios.

  One of our most important tools is our certified Class 10 ISO 4 Cleanroom, which removes potentially dangerous contaminants from the work environment. This allows for safe physical repairs. We also have specialized firmware repair workstations, a large inventory of desktop hard drive parts and various other resources.

  Secure Data Recovery Services operates one of the most advanced data repair laboratories in the United States, and we can safely treat any desktop computer failure.

• Q: Do you offer services for solid-state drives and other storage media?

  Yes. Secure Data Recovery Services offers an expansive set of options including solid-state drive (SSD) data recovery, flash media recovery and much more.

  As data recovery specialists, we treat thousands of cases each year, and our teams undergo ongoing training in order to provide consistent results. We offer overall success rates of over 96 percent, and our teams will never invalidate your device's warranty when performing data recovery procedures.

• Q: What should I consider when choosing a data recovery provider for my desktop computer?

  Look for a provider with a certified Cleanroom, even if you are sure that your desktop computer does not have physical media issues. Ask about pricing and make sure that your provider has appropriate security credentials.

  Secure Data Recovery Services offers a no recovery, no charge policy on every case, and we hold more certifications than any other provider. We were the first data repair company to earn a SSAE 18 Type II security certification, and our certified Class 10 ISO 4 Cleanroom is the finest in the United States.

• Q: Can data recovery software repair my desktop's hard drive?

  No. Data recovery software can un-delete files in some circumstances, but it cannot safely treat read/write head failures, data corruption or other issues. Because hard drive failure symptoms can be difficult to diagnose, we do not recommend any software.

  For the best possible results, you should turn your desktop computer off as soon as you notice signs of media damage. Keep your system powered off and contact our team to set up a risk-free evaluation.