Data Recovery Services Reviews

They were very accommodating and reassuring as they answered my questions and concerns. Scott was very friendly and always followed up and updated me on the progress of my data recovery. The service was completed in a very reasonable time frame even considering the shipping times. The price might be higher than some competitors but that’s the cost when it comes to receiving the best of the best. W... Read Moreorth every penny!

Best buy told me my hard drive, backed up with 10 years of 1080 and 4k .mp4 footage, was completely cooked and no data was retrievable (to which this took >4 months to tell me). As a last resort, I submitted an email form request on Secure Data''s site and within an hour James Guzman emailed me back. We hopped on a call, chatted about the hard drive and by the end of the week i had delivered it fo... Read Morer the diagnostic test. Within days, they were able to diagnose the hard drive issue, provide me a quote and estimated wait time to receive my data. James and his team were in contact the entire time during the process and were incredibly helpful. They ended up saving 87% of my data and i can''t thank them enough, seeing as I expected to lose it all as per Best Buy. Definitely recommend Secure Data for any data recovery needs!

Secure Data Recovery delivered. Yes, it’s en expensive service but when you have treasured data that can’t be replaced they came through. Customer service was always there to handle my questions and talk through the process. I couldn’t be happier with the overall experience. All but one small file was recovered. Great job!!

Secure Data Recovery Services & Daniel helped me so much - I thought my drive was toast but they were able to recover the data in about a week and put it on my new hard drive. Life saver!!

Comment updated – please see towards the bottom
When my computer store determined that my SSD hard drive had been damaged, and they could not recover the data, they sent it to you at Secure Data. They warned me that the process of recovery could be expensive, like $500. Seemed like a lot, but I had a lot of information that I needed, so agreed on sending it off. I was shocked when your low... Read More bid for getting the data from my 500 GB SSD came in at $2,800, plus another $200 for the external drive and shipping. That bid warned me that it could take 2 ½ to 3 months to do the work. Shorter time frames were offered for an additional $1,000 to $1,350.
After seriously considering not doing it, I authorized a standard recovery. You for some reason did not see that response, and sent me a follow-up a few days later. We spoke, and I reaffirmed the work request. At 1 pm the following day, I got an email that the data capture was done, and provided info on tracking the remote drive, which had already been shipped.
It took another phone call to guide me through moving the data to my computer to begin to repopulate my new SSD. My moderately paced machine did a complete copy of the recovered data in well under an hour. I presume your more sophisticated equipment easily beat that.
I was relieved to get my data back, but feel I was grossly overcharged for the service. The obviously short time it took to copy the SSD to the external drive should not have resulted in a $3,000 bill. The inflated recovery times in the Data Recovery Plan seem like unwarranted bids for extra fees.
I would have had a lot of work to do to reassemble my data without your help. I’m sure you know this, and feel your charges are based more on what my replacement cost would be rather than a reasonable fee for a few hours of technical work.
My summary of Secure Data is that the company is technically competent, but takes unfair advantage of people with real needs for help, not price gouging.
January 15, 2026 update: Secure Data (SD) contacted me, and provided additional information about what was actually involved with the data recovery process. I now better understand (still not totally) that:
• My local store likely gave me unrealistic expectations about the cost.
• An SSD with physical and firmware damage takes a lot of gentle coaxing to release its data.
• Data recovery is very expensive, so,
• If you don’t already need SD’s services, any investment you can make in having a good backup system is really good insurance. But if you do,
• Secure Data did provide me with a good recovery product.
Hot tip: If you’re reconstructing your machine as I am, make sure your hard drive has lots of room. You’ll want to be able to download all the recovered data as is into your machine, then move that information to its final location. If you copy/paste, you’ll be filling essentially twice the hard drive space you originally used before you’re done.

Had very good experience with Secure Data about retrieving my data back from dead portable hard drive. I dealt with Eric Dvorin. He was very professional all through out the process and was very prompt returning a call or email. He is technically sound to explain the process and solution to an end user. I would surely recommend Secure Data.