Houston Data Recovery Services For Hard Drives and More

We had waited 18 years to get back the first 3 years of our children’s lives in pictures. The moment we accessed the hard drive sent to us from Secure Data and Scott, our Customer Success Manager, we were overwhelmed with emotions. Making the choice to use Secure Data was the right in. Between Scott’s attentiveness and the professional process it went very smoothly.

I''m a phD candidate in the neuroscience field. My mid-2014 MacBook Pro''s solid state drive suffered a complete failure out of nowhere that left me reeling. Of critical importance were a few key powerpoint presentations containing hundreds of analysis figures that I had done within the span of the previous three months that I hadn''t gotten around to backing up yet in my stress to wrap up current projects (with my new computer comes a new rule: autobackup on at ALL TIMES). With my biannual progress report coming up in just a few weeks, I was left with two options: try to redo all of that analysis by the deadline (a near impossible feat) or pay the price of data recovery ... and still possibly fail.SSDs can be finicky, MacBook proprietary ones in particular, and I knew I''d realistically only have one shot if the process needed to be invasive. I chose to trust SDRS due to their size, accreditation, and a plethora of positive reviews on multiple platforms. I knew the price quoted to me would be high, but I was fortunate enough to have some backing, so I chose the "expedited service" option and hoped for the best. Timur and Jake represented me at different points during the process, and both were very friendly and communicative throughout, which I appreciated very much (thank you both!). SDRS has their customer service down for sure. In total, including shipping time, the process took around 1.5 weeks (however the actual recovery process took only 4 days, which was excellent). I will say that the price was very high for a drive with no physical damage, but I was willing to pay it and so there we are. Not everyone will be willing/able to do so, however. A minor gripe is the use of Fedex for shipping (although they do use Priority Overnight), because I truly don''t care for the company as they are consistently late with deliveries, but I won''t fault SDRS for this. Overall, a good experience. Thanks to everyone who had a hand in recovering my data! Much obliged.

Secure Data Recovery was able to recover 99+% of the files on my external hard drive including 100% of the ones I considered critical / irreplaceable. My Data Recovery Specialist Scott McMacken, was very professional. He explained the typical time frame for the different levels of service for diagnostics & data recovery and answered all of my questions. Both diagnostic work & data recovery services were completed within the timeframe (actually a bit sooner) than estimated. I was given an explanation of what damage had occurred to the external hard drive and a listing of files that were recoverable as well as those that were bad. He communicated both via e-mail & cell phone to keep me informed of the status of my job and responded timely to any e-mail inquiries I submitted. For any others who make the same mistake I did of not backing up data regularly and then has an issue with their hard drive, these are the people to go to resolve your problem.