Reviewed on Apr 5 2017 | Katy, TX
I thought that I had a scheduled weekly backup to an external hard drive, plus a weekly scheduled backup service via an online service. My mistake was that I never tested either of these backup options. The hard drive failed, both backups were not available for restore, and so we thought we lost our wedding photos, vacation photos, income tax returns, Excel files, everything !!!
The... Read Moren, came Rob to the rescue. I am so very thankful for his immediate attention, his accurate and open explanations about services and pricing, and his realistic expectations about recovery of our data files. I was provided with a COMPLETE list of files before committing to a final payment. Rob was so professional, so knowledgeable, and so patient with all my questions --- especially since I'm NOT a systems person.
I have recommended Secure Data Recovery to many individuals, who had no idea that recovery of files was possible from a failed hard drive with mechanical issues. I'm a 110% impressed customer --- THANK YOU !