Trusted Data Recovery in Chula Vista, CA

Easy process from drop-off to finally getting my data on a secured hard drive.
Customer service is first class, from welcome to followups
I have to admit I was surprised with the high cost, but we had to recover the data

I thought I was backed up to the cloud. But backup settings were wrong, and I wasn''t. Then my hard drive crashed. I thought I lost everything - family pictures, scanned documents, ripped music, EVERYTHING - until a buddy pointed me to Secure Data Recovery.

From my very first contact with Jeff Hart, I knew I was in good hands. I first got a quote that was more than I could afford (still a good price, mind you, but I''m on a limited income), and Jeff worked with me on price points and recovery times to get me down to something that I could truly afford.

Secure Data recovered almost everything off my damaged drive and didn''t break my wallet! I hope to never need them again, but if I do, I''d use them again in a heartbeat. Many thanks to Jeff and team.

I contacted Secure Data Recovery regarding media recovery of a personal computer that no longer functioned due to expansion and deformation of an old battery. The data I wanted recovered was primarily old photos and other similar media…nothing of huge importance, but things that I just really couldn’t bear to lose forever if there was any way I could recover it.

Scott [Moses] contacted me via telephone following my inquiry and was very clear in explaining that it could cost as little as ~$475, but depending on the device and recovery methods needed, it may be more.

Getting my laptop to them was super simple and surprisingly painless! A few days later Scott again contacted me and let me know that it would cost over $1000 to recover my data (not including return shipping and media storage device costs). I sadly explained to him that this was an amount of money that I was just not prepared to pay and I came to terms with never seeing some of those photos again.

Scott replied and asked what my budget was. I told him I just couldn’t do it, but he persisted! I explained to him that I was mentally prepared to pay around $500 but I just couldn’t do much more than that. He said that he could work with me and his team to find a way to get the recovery done in off-peak hours. It would take longer, but it would cost much less money.
I agreed, and just a couple weeks later, he had given me a tracking number and my package arrived the next day. I ended up paying ~$600 total.

Had Scott not been politely and professionally insistent that he could help me, I never would have seen a lot of that media ever again. I understand that I am not the target customer for Secure Data Recovery, so the fact that Scott was easy to work with, personable, and persistent in finding mutually beneficial terms meant a lot.

I would choose this company (and Scott!) again and I would highly recommend them!

I was panicked when my hard drive crashed and I realized I hadn't backed up my project in the cloud! I reached out to Secure Data Recovery and was connected with Jeff. He explained my options, was very frank about the likelihood of data recovery, and explained both the process and pricing very clearly. The work was done quickly, correctly, and with excellent customer service from start to finish. So glad to have my files back!