Reviewed on Jun 27 2018 | San Diego, CA
I contacted Secure Data Recovery regarding media recovery of a personal computer that no longer functioned due to expansion and deformation of an old battery. The data I wanted recovered was primarily old photos and other similar media…nothing of huge importance, but things that I just really couldn’t bear to lose forever if there was any way I could recover it.
Scott [Moses] contacted... Read More me via telephone following my inquiry and was very clear in explaining that it could cost as little as ~$475, but depending on the device and recovery methods needed, it may be more.
Getting my laptop to them was super simple and surprisingly painless! A few days later Scott again contacted me and let me know that it would cost over $1000 to recover my data (not including return shipping and media storage device costs). I sadly explained to him that this was an amount of money that I was just not prepared to pay and I came to terms with never seeing some of those photos again.
Scott replied and asked what my budget was. I told him I just couldn’t do it, but he persisted! I explained to him that I was mentally prepared to pay around $500 but I just couldn’t do much more than that. He said that he could work with me and his team to find a way to get the recovery done in off-peak hours. It would take longer, but it would cost much less money.
I agreed, and just a couple weeks later, he had given me a tracking number and my package arrived the next day. I ended up paying ~$600 total.
Had Scott not been politely and professionally insistent that he could help me, I never would have seen a lot of that media ever again. I understand that I am not the target customer for Secure Data Recovery, so the fact that Scott was easy to work with, personable, and persistent in finding mutually beneficial terms meant a lot.
I would choose this company (and Scott!) again and I would highly recommend them!