Our customer service representatives want to help the people of Concord with their data loss scenario with the least amount of frustration. We are available to speak 24/7 and will guide you through our secure process, answer your questions, and create a case for your media. After creating your case, we will either send you a prepaid shipping label to send in your device or find the closest drop-off location of our 150 nationwide.
Every case we receive is given a diagnostic report that includes an estimated turnaround time and price point. Our standard service has free diagnostics, while our emergency service has an average turnaround time of less than 48 hours. With each device we receive, we stand by our “no data, no recovery fee” guarantee.
Our reliable customer service and dedication to client privacy earned us an A+ with the Better Business Bureau.
BBB of Charlotte - Accredited Company with an A+ Rating
North Carolina’s residents and businesses depend on the BBB’s company reviews to verify high standards of service. You can read about those standards, and our history of compliance with them, in our latest review from the BBB.
» Verify our current BBB Rating
We pride ourselves on taking the highest security precautions throughout the recovery process. Our SSAE 18 Type II Certification means we follow strict security protocols and meet industry standards for security. Additionally, we were one of the first to implement a Class 10 ISO 4 Cleanroom in our facilities. This environment gives your device the best chance at a full recovery. Our other certifications include:
- TRUSTe Verified
- GSA Approved Contractor
- PCI-DSS Compliant
- HIPAA Compliant
When Data Loss Strikes
When your device exhibits any of the following failure signs, immediately power it down to avoid further damage or overwriting.
- Blue Screen of Death Errors
- Grinding or Clicking Noises
- Computer Won’t Recognize Media
- Disappearing Files
Secure Data Recovery is there for the people of Concord no matter what their file retrieval needs. Call us to start a risk-free case at 1-800-388-1266.