Secure and Certified Practices
Customer privacy is our number one concern at Secure Data Recovery and we take every precaution throughout the recovery process to protect the data at hand. We work out of a Class 10 ISO 4 Cleanroom, which limits the dust particles in the air to prevent further damage to your device. This gives you the best chance at a full recovery. We are an SSAE 18 Type II Certified company who meets industry standards after being audited by a third party on a regular basis.
Our process includes making an image of the damaged media to work from a copy, rather than the device itself. This keeps the media in its original condition to prevent it from experiencing further damage. Additionally, we are PCI-DSS compliant, a GSA Approved contractor, and TRUSTe Verified.
Transparent Pricing and Customer Service
Our customer service representatives are available 24/7 to answer questions, begin your case, and guide you through the recovery process. The people of Ann Arbor will also appreciate using the online customer portal to track the progress of their device. Every case we receive is given a diagnostic report with estimated turnaround time and p[rice quote. After accepting the quote, you will not be charged more than what was agreed to, even if the recovery requires more work than expected.
The standard service option comes with free diagnostics and our emergency service has an average turnaround time of 48 hours. Each case is backed by our “no data, no recovery fee” guarantee and we use FIPS Validated data handling practices when working with your media.
Damaged Media Warning Signs
Your device may show signs that it is failing, in which case you should power down your device immediately to prevent any overwriting. These signs include:
- Clicking or Grinding Noises
- Blue Screen of Death Errors
- Device Won’t Power On
- Computer Won’t Recognize Media
If your device experiences any of the above, call Secure Data Recovery at 1-800-388-1266 to start your case today.