Reviewed on Feb 25 2018 | Naperville, IL
So I was that person that thought an external hard drive was indestructible thus felt very proud of myself to have all of my photos since digital cameras came out nicely organized on the external hard drive. Never thought about having multiple forms of back up. The night before headed back to work after a year long maternity leave, I took out my hard drive to upload a photo of my kids to put on ... Read Moremy computer desktop in hopes to make my first day a little more bright. I then heard the 'click of death'. The tears started flowing and I laid awake night after night thinking I had lost 20 years of photos...family, friends, trips, wedding, babies, etc...Fortunately, the IT people at the school I work at told me about companies that have a 'clean lab' where they can ideally retrieve data. I felt hope! I did a google search and chose Secure Data Recovery because of its top ratings and reviews that others wrote. Many mentioned that they had excellent communication with their costumers. I found that appealing as I am not tech savvy (obviously) and wanted to be able to ask questions and such. I worked with Frederick A. Wright and he was quick to respond to my questions and let me know about each of the steps in the process. I was shocked with the price but I am paying for a service that I cannot do myself and there is greater risk to have retrieval done elsewhere. Now that I have all my photos returned on an external hard drive, I need to set aside time to back it all up again in multiple spots! While I hope this doesn't happen to anyone I know, if it does, I will be sure to recommend Secure Data Recovery!